Heritage Place
Strong Medicare quality ratings; families often praise friendly and attentive nursing staff. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
Heritage Place is well-regarded for its clean environment and friendly staff, making it a strong candidate for rehabilitation needs. However, families should be proactive in monitoring their loved one's medical status, as some reports suggest delays in identifying serious health changes; ensure you have a clear line of communication with the nursing team.
Google Reviews
Google Reviews
29 reviews on Google“Heritage Place is generally regarded as a clean and well-staffed facility with a strong reputation for rehabilitation services and friendly, attentive care. While many families praise the quality of the staff and the facility's atmosphere, some concerns have been raised regarding medical oversight, specifically regarding delays in identifying serious health conditions and the high monthly costs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Clean and well-maintained facility
- High-quality rehabilitation therapy services
- Engaging activities and live music
Concerns
- Underpaid and overworked CNA staff leading to inconsistent care (mentioned by 2 reviewers)
- Delays in medical diagnosis and escalation to emergency care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility maintaining a 5-star staffing rating, how do you ensure that your nursing assistants feel supported and energized so they can provide consistent, high-quality care to every resident?
- 2I noticed the facility has a strong reputation for live music and activities; could you walk me through what a typical social calendar looks like for a resident this week?
- 3Regarding health oversight, what is your specific protocol for monitoring a resident's condition and determining when a medical situation needs to be escalated to emergency care?
- 4Given that there were some recent health inspection findings, what specific steps has the leadership team taken over the last few months to address those areas and improve your inspection outcomes?
- 5How do you balance the high-quality rehabilitation services you are known for with the daily personal care needs of residents to ensure a seamless experience?
- 6Since value is a consideration for our family, could you explain what is included in your monthly rate and how you ensure that the quality of care remains consistent as a resident's needs change over time?
Personalized based on this facility's data
Key Review Excerpts
“Friendly & attentive staff, PT, pharmacy & nurse on site. Clean facility is well laid out, hosts planned activities & scheduled live music. Also has above par food.”
“The food in the dining area is brilliant with a buffet style set up. The workers are very friendly, and knowledgeable..The rooms are mostly double occupancy rooms and quite small, but the family area makes up for it.”
“My mom was here for rehab for knee replacement. The staff were helpful and friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Place has accumulated 28 deficiencies across three surveys, with recurring issues in food safety, medication management, and fire safety systems appearing in multiple inspections. The facility has repeatedly struggled with proper food handling, pharmacy services, and safety equipment maintenance. While all deficiencies show correction dates, the pattern of recurring problems in core care areas suggests ongoing operational challenges that families should carefully consider.
Jun 13, 2025Routine12
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 17, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 10, 2023Routine9
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Heritage Place
for profit
Ownership & Management
Owners
Central Peninsula General Hospital INC
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit cpgh.org
Medicare data downloads
Original nursing home datasets
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