Nursing HomeMedicaid Investigative

Heritage Park Rehab & Skilled Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

150 Prather Avenue, Jamestown, NY 14701|146 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

2.5/5

based on 2 Google reviews

(716) 488-1921 Directions Website

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3/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)

Below average in NY · Critically understaffed (RN) · Significantly below average staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are only 41% of the national benchmark, which can affect medication management and response times. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.31hrs

41%

Registered nurses for medical care

Total Nursing

2.27hrs

55%

All nurses + aides combined

Staff Turnover

45%

Lower is better (< 30% = good)

RN Turnover

46%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.9%

Mixed vs Avgs

Here

1.9%

12.1%

18.9%

Chautauqua

1.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility10.0%

Better than Avg

Here

10.0%

19.4%

20.2%

Chautauqua

22.5%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility81.9%

Worse than Avg

Here

81.9%

93.4%

91.3%

Chautauqua

93.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.2%

Better than Avg

Here

9.2%

19.5%

13.3%

Chautauqua

15.2%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility13.8%

Better than Avg

Here

13.8%

15.3%

13.8%

Chautauqua

20.0%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility91.9%

Worse than Avg

Here

91.9%

95.5%

95.3%

Chautauqua

97.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility55.7%

Worse than Avg

Here

55.7%

79.8%

78.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility60.3%

Worse than Avg

Here

60.3%

81.8%

77.0%

Chautauqua

76.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Mixed vs Avgs

Here

1.3%

1.6%

1.2%

Chautauqua

0.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

Near state avg (7.6)

2 complaint-triggered

Families have filed complaints about nursing staffing issues, which recurred in both 2024 and 2025, suggesting persistent concerns about adequate nurse coverage. The facility has faced recurring deficiencies in fire safety systems, nursing staffing, and abuse/neglect reporting procedures across multiple surveys. While all violations have been corrected according to state records, the repeated staffing complaints warrant careful consideration during visits.

Sep 12, 2025Complaint1 finding

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Mar 1, 2024Routine8 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0836Minimal · WidespreadCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Mar 1, 2024Complaint1 finding

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

May 6, 2022Routine4 findings

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Apr 26, 2019Routine5 findings

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0035Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Park Rehab & Skilled Nursing

Organization Type

nonprofit

Chain Affiliation

Chain Name

Heritage Ministries

Chain Size

4 facilities nationwide

Chain avg rating: 2.5/5 · Rank 2 of 4

Ownership & Management

Key personnel

Fernandez, GregoryOfficer / DirectorNoll, PamelaOfficer / DirectorSpanos, Mary AnnOfficer / DirectorStark, PeterOfficer / DirectorHaglund, LisaOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(716) 488-1921

heritage1886.org

150 Prather Avenue

Jamestown, NY 14701

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

2 reviews from families & visitors

Official Website

Visit heritage1886.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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Hultquist Place

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