Heritage Park Healthcare and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 106 Google reviews
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What this means for your family
Heritage Park offers excellent physical and occupational therapy, making it a strong candidate for short-term rehabilitation. However, the facility has recurring reports of neglect and poor communication during long-term stays. We strongly recommend visiting in person during off-hours to observe staff responsiveness and asking specifically about their protocols for call-light response and hygiene assistance.
Google Reviews
Google Reviews
106 reviews on Google“Heritage Park Healthcare and Rehabilitation receives highly polarized reviews, with many patients praising the physical and occupational therapy teams for successful recoveries. However, a significant number of family members report serious concerns regarding neglect, poor communication, and inconsistent staffing levels. Families should be aware that while many find the facility a supportive environment, others have documented distressing experiences involving hygiene and medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Well-maintained and updated facility areas
- Active and inclusive activities department
Concerns
- Neglect and poor hygiene (e.g., soiled linens, lack of bathing) (mentioned by 5 reviewers)
- Slow or non-responsive call light/staff response times (mentioned by 4 reviewers)
- Poor communication regarding medical status and hospital transfers (mentioned by 3 reviewers)
- Inconsistent medication management or administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3What is the process for communicating important updates to families, especially if a resident has a change in medical status or needs a hospital transfer?
- 4How do you ensure that call lights are answered promptly, especially during the night shifts?
- 5Could you describe the daily activity calendar and how the activities department works to keep residents socially engaged and included?
- 6What steps are in place to ensure that personal hygiene and room cleanliness, like fresh linens, are consistently maintained for every resident?
Personalized based on this facility's data
Key Review Excerpts
“They have done all of the following: left my mom in diapers for hours. Ignore her cry’s of help though out the night. Gave bruises and diaper rashes from not keeping her clean.”
“My sister was sent there from St Mark's hospital where she was degraded , disrespected and was slowly dying in the ICU. In these 2 short months they have her off the ventilator, doing physical therapy daily and has an incredibly positive outlook on life.”
“They neglected and abused my father by witholding food and failing to move him. He has bed sores all over his back. They didn't move him for days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including one involving resident protection from abuse and neglect. The facility shows recurring issues with medication management, accident prevention, and infection control across multiple surveys from 2021 to 2024. While all deficiencies have reported correction dates, the pattern of repeated problems in critical safety areas warrants careful consideration during your visit.
Jul 2, 2024Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 24, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 15, 2022Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 8, 2021Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jul 2, 2024
$36,645
Ownership & Operations
Who Operates This Facility
Heritage Park Healthcare and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 181 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit heritageparkrehab.com
Medicare data downloads
Original nursing home datasets
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