Heritage Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 6 Google reviews
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What this means for your family
While the facility offers a welcoming environment and engaging activities, the serious allegation regarding the treatment of residents warrants caution. Families should conduct an unannounced visit to observe staff-resident interactions firsthand and ensure the facility's culture aligns with their loved one's needs.
Google Reviews
Google Reviews
6 reviews on Google“Heritage Nursing Center receives polarized feedback, with some visitors praising the welcoming atmosphere and engaging activities, while others express deep dissatisfaction regarding the quality of care. While the facility is noted for its friendly staff and meal quality, there are serious allegations concerning the treatment of residents.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming, friendly staff
- Engaging resident activities
- High-quality kitchen and meal service
Concerns
- Poor treatment of elderly residents
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the meal service here; could you tell us more about how the kitchen plans menus for the residents?
- 2Since we know how important social connection is, what kind of engaging activities do you have planned for the residents this month?
- 3We want to ensure our loved one feels truly cared for and respected; how do you train your staff to maintain a warm and attentive environment?
- 4With the recent health inspection results, what specific steps has the facility taken to address and resolve the noted deficiencies?
- 5How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
- 6What is your approach to ensuring that the staffing levels are sufficient to provide personalized attention to all 82 residents?
Personalized based on this facility's data
Key Review Excerpts
“Great facility with home like atmosphere. The kitchen staff cooking an amazing meal at this facility. The residents are always enjoying the activities and have a smile on their face.”
“They are sorry !!! Treat the elderly bad and they’re only there to collect a check .”
“Great facility! This facility always greets you with a smile and makes you feel welcome.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Nursing Center has recurring deficiencies in care planning and treatment quality, with one complaint-triggered violation where families reported concerns about inadequate care. The facility has struggled with developing proper care plans, providing appropriate treatment according to residents' needs, and wound care management across multiple surveys from 2023 to 2025, though all violations show correction dates from the provider.
Mar 26, 2025Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Mar 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 28, 2024Routine3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 22, 2023Routine2
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Heritage Nursing Center
for profit
Chain Affiliation
Paramount Healthcare Consultants
14 facilities nationwide
Chain avg rating: 2.4/5 · Rank 5 of 14
Ownership & Management
Owners
Smith, Dawne
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit paramounthcla.com
Medicare data downloads
Original nursing home datasets
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