Heritage Manor of Ville Platte
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 67 Google reviews
Watch Heritage Manor of Ville Platte
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Heritage Manor is highly regarded for its cleanliness and friendly, attentive staff, making it a strong candidate for long-term care. However, families should be aware of a recent report regarding laundry management and communication; we recommend establishing a clear plan for personal items and regular check-ins with nursing leadership upon admission.
Google Reviews
Google Reviews
67 reviews on Google“Heritage Manor of Ville Platte is widely praised for its cleanliness, welcoming atmosphere, and friendly, attentive staff. Families frequently highlight the ease of the check-in process and the facility's well-maintained, odor-free environment, though one recent review raises concerns regarding communication and the loss of personal laundry items.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean and odor-free facility
- Friendly, attentive, and respectful nursing and CNA staff
- Efficient and modern automated check-in process
- Warm, welcoming environment for new residents
Concerns
- Loss of resident personal clothing and laundry items (mentioned by 2 reviewers)
- Lack of communication regarding resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very high Google rating for its welcoming atmosphere; what specific daily activities or social programs do you offer to help new residents feel at home right away?
- 2Given the recent focus on facility cleanliness and the automated check-in system, how do you ensure that staff remains highly attentive to individual resident needs throughout the day?
- 3What is your current process for tracking personal belongings and laundry to ensure that residents' clothing items are consistently returned to them?
- 4How do you currently manage communication with family members regarding updates on a resident's daily care and health status?
- 5With the facility's current CMS health inspection and staffing ratings, what specific steps is the leadership team taking to improve these metrics and ensure the highest quality of care?
- 6I see that the management team is very active in responding to feedback online; how do you incorporate that family input into your daily operations and improvements?
Personalized based on this facility's data
Key Review Excerpts
“The first day was a positive experience even through the sadness of having him admitted to Heritage Manor. The place was very clean and well kept.”
“My mother said she couldn’t be more happy. She said the food is awesome, and all nurses and aids are also awesome.”
“I sleep well at night knowing that you all are taking care of my brother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Manor has significant concerns including a complaint-triggered abuse deficiency and families have filed multiple reports leading to 7 complaint investigations. The facility shows recurring problems with care planning, medication management, and quality of daily care assistance. While most deficiencies have correction dates, the pattern of complaints and abuse-related citations warrants careful consideration before placement.
Jan 29, 2026Routine2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 29, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 30, 2024Routine7
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Sep 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 11, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Sep 17, 2024
$11,022
Ownership & Operations
Who Operates This Facility
Heritage Manor of Ville Platte
for profit
Chain Affiliation
The Beebe Family
49 facilities nationwide
Chain avg rating: 2.6/5 · Rank 34 of 48
Ownership & Management
Owners
Act Investments, LLC
Owner · Organization
Medico LLC
Owner · Organization
David & Felicia Stallard Child Tr
Owner (parent company) · Organization
Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit heritagemanorvilleplatte.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives