Heritage Manor of Stratmore Nursing & Rehab Ctr
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
Heritage Manor of Stratmore is highly regarded for its cleanliness and friendly environment, making it a strong candidate for general nursing care. However, if you are considering the memory care unit, we strongly advise you to visit during off-hours and ask specific questions about staff-to-patient ratios and training, as there are serious concerns regarding the quality of care in that specific wing.
Google Reviews
Google Reviews
58 reviews on Google“Heritage Manor of Stratmore generally receives high praise for its clean, attractive facility and friendly, helpful staff. Families frequently highlight the facility's welcoming atmosphere and the quality of care provided to their loved ones. However, there are recurring concerns regarding the quality of care in the dementia unit and occasional issues with administrative responsiveness and staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and helpful nursing and support staff
- Effective rehab therapy services
- Beautiful grounds and outdoor areas
Concerns
- Poor care and unprofessional behavior in the dementia/memory care unit (mentioned by 2 reviewers)
- Inconsistent or poor communication from administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's 5-star rating for health inspections, what specific protocols do you have in place to maintain such high standards of care and cleanliness?
- 2I noticed your staffing rating is lower than your overall CMS rating; could you explain how you manage staff-to-resident ratios to ensure consistent attention for everyone?
- 3What specialized training or support programs do you provide for the staff working in your memory care unit to ensure they are equipped to handle the unique needs of those residents?
- 4I appreciate that you actively engage with online feedback; how does your administrative team use that input to improve communication with families?
- 5Beyond the beautiful outdoor grounds, what kind of daily social activities or engagement programs are available to help residents feel connected and active?
- 6How does your nursing team collaborate with the rehab department to ensure a smooth transition for residents moving from therapy back into their daily routines?
Personalized based on this facility's data
Key Review Excerpts
“The dementia hall is horrible. The nurses stay on their phones and talk to the residents like animals.”
“My mother has been here for a few months, and overall this has been the best facility. No facility is perfect as they manage a community of people with varying needs and challenges, but overall they have done a wonderful job balancing between health/safety and allowing the residents to still have a life.”
“Admissions nurse went the extra mile to call me when she received the referral, asking what my expectations were and where my partner would be going from Skilled Nursing. I so appreciate that we are on the same page and working toward the same goal for Pat’s care and safety.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Manor shows 6 federal deficiencies across 2 surveys, all reported as corrected by the facility. The most recent 2025 survey found only one issue with medication management services, while the 2023 survey identified problems across multiple areas including care planning, staff training, food safety, and resident accommodations. The reduction from 5 deficiencies to 1 suggests improvement in care quality over time.
Mar 6, 2025Routine1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 11, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Ownership & Operations
Who Operates This Facility
Heritage Manor of Stratmore Nursing & Rehab Ctr
for profit
Chain Affiliation
The Beebe Family
48 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 48 (Best)
Ownership & Management
Owners
Trans Med LLC
Owner · Organization
Alisons 2016 Fam Tr no 2
Owner (parent company) · Organization
Beebe 2013 Childrens Tr Ng
Owner (parent company) · Organization
Felicias 2016 Fam Tr no 2
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit heritagemanorstratmore.com
Medicare data downloads
Original nursing home datasets
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