Heritage Inn Health and Rehabilitation
Strong Medicare quality ratings; families often praise engaging and energetic life enrichment staff. Still worth an in-person visit.
based on 66 Google reviews
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What this means for your family
While the facility has a very active and praised life enrichment team, the recurring reports of pest infestations and hygiene lapses are significant red flags. We strongly recommend conducting an unannounced visit to inspect the cleanliness of resident rooms and asking management directly about their pest control protocols and current staffing ratios.
Google Reviews
Google Reviews
66 reviews on Google“Heritage Inn Health and Rehabilitation receives highly polarized feedback, with a significant cluster of glowing reviews praising specific staff members like Rashad Mincey and the administrative team. However, families should be aware of serious, recurring allegations from other reviewers regarding poor hygiene, pest infestations, and neglectful care practices. While some families report a seamless and supportive experience, others describe distressing conditions that suggest inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and energetic life enrichment staff
- Responsive and helpful administrative leadership
- Effective and supportive rehab therapy team
- Welcoming and informative intake process
Concerns
- Pest infestation (roaches and bedbugs) (mentioned by 3 reviewers)
- Poor hygiene and lack of basic resident care (soiled linens/diapers) (mentioned by 3 reviewers)
- Understaffing leading to neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your life enrichment team; could you tell us more about the specific types of activities and social events planned for the residents each week?
- 2The intake process seems very welcoming based on what we've heard, so what are the next steps for getting a new resident settled in?
- 3How does the nursing team manage medication schedules to ensure everything is handled accurately and on time?
- 4What specific protocols do you have in place to ensure the facility remains clean, hygienic, and comfortable for all residents?
- 5In the event of a medical emergency during the night, what is the immediate process for contacting doctors or transferring to a hospital?
- 6How does the rehab therapy team work with residents to help them regain their independence and strength?
Personalized based on this facility's data
Key Review Excerpts
“The room was infested with roaches, that were crawling on the curtain that touched my moms bed.”
“The care plan team of Tamie, Amber, Rashad, Madelyn, and Jessica were so through going over her plan of care and answering all my questions.”
“The facility's Social Worker kept me in the know about my Mother and any concerns, phone calls and all questions were addressed in a timely fashion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Inn shows a mixed record with 13 deficiencies across two surveys, all reportedly corrected by the facility. The most recurring issues involve electrical safety and building systems, appearing in both 2024 and 2025 inspections, suggesting potential maintenance challenges. Other areas cited include infection control, resident rights, and care planning, though these appear to be one-time findings that were addressed.
Jun 19, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 25, 2024Routine8
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Heritage Inn Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 24 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit heritageinnhealth.org
Medicare data downloads
Original nursing home datasets
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