Heritage House Morton
Families consistently rate this highly — reviewers highlight warm, family-oriented environment. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
Heritage House is highly regarded for its warm, home-like atmosphere and dedicated staff who build strong personal bonds with residents. However, because the vast majority of reviews were posted in a single month, we recommend visiting in person to observe daily operations and verifying current staffing ratios yourself.
Google Reviews
Google Reviews
20 reviews on Google“Heritage House Morton is frequently described by families as a warm, home-like environment where staff members are highly attentive and treat residents like family. While the facility receives consistent praise for its cleanliness, community atmosphere, and engaging activities, the high volume of near-identical positive reviews from a short timeframe warrants caution.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented environment
- Attentive and caring staff
- Clean and well-maintained facility
- Active social engagement and activities
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the warm, family-oriented atmosphere mentioned by so many, how do you help new residents integrate into the community and build those close relationships during their first few weeks?
- 2With your capacity of 44 residents, how do you ensure that the active social calendar remains engaging and accessible for residents with varying levels of mobility?
- 3I noticed your team is very responsive to feedback online; how do you maintain that open line of communication with families regarding their loved one's daily well-being?
- 4Since the facility is known for being so well-maintained, could you walk me through your process for ensuring that the living spaces remain clean and comfortable on a daily basis?
- 5In the event of a medical concern, what is your protocol for coordinating with local healthcare providers to ensure our family member receives timely care?
- 6What are some of the most popular activities or traditions that your residents look forward to most throughout the month?
Personalized based on this facility's data
Key Review Excerpts
“It is a smaller facility that allows for more personal interaction with their guests. They're very interactive with their residences and our mother was so welcomed.”
“During my father’s 2 1/2 year stay they treated him like a true member of the family, enhancing his final years. They established personal bonds with him so he truly felt like it was a second home.”
“Lots of laughter, games, projects, and activities to get involved in. Overall a very positive place to be.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Feb 26, 2025Fire
Facility status is Disapproved as of the latest inspection dated 2025-02-26. Multiple prior re-inspections (2024-07-26, 2024-09-25, 2024-11-08) show ongoing unresolved violations regarding fire doors and maintenance reports.
Failed to provide annual inspection of fire resistance-rated construction; holes found in fire alarm panel room.
Failed to provide annual fire door inspection report; fire doors found to have excessive gaps.
Deficiencies in fire alarm report; fire alarm panel breaker missing lock device.
Failed to provide report for annual 90-minute battery-powered emergency lighting test.
Failed to provide documentation for night shift fire drills for 3rd and 4th quarter of 2024.
Jan 14, 2025Investigation
Facility was found to be out of compliance regarding multiple fire safety standards verified by the local Fire Marshal. Follow-up inspection on 05/30/2025 indicated deficiencies for WAC 388-78A-2040, 388-78A-2040-1, and 388-78A-2040-2 were corrected.
Facility failed to maintain fire safety regulations including holes in fire-rated construction, excessive gaps in fire doors, missing lock on fire alarm breaker, lack of emergency light testing records, and missing fire drill records.
Nov 8, 2024Fire
Facility approval status is Disapproved. Previous inspection cycles noted missing reports for fire drills and emergency lighting tests.
Holes in fire alarm panel room filled with non-rated material.
Failed to provide annual fire door inspection report; fire doors throughout building have excessive gaps.
Deficiencies found in fire alarm report; fire alarm panel breaker missing lock device.
Sep 25, 2024Fire
Approval Status: Disapproved. Next inspection scheduled on or after 10/25/2024.
Failed to provide annual inspection report of fire-resistance-rated construction; holes found around piping in fire alarm panel room.
Failed to provide annual fire door inspection report; fire doors throughout the building found to have excessive gaps.
Deficiencies found in fire alarm report; fire alarm panel breaker missing lock device.
Failed to provide annual testing report for battery-powered emergency lighting.
Failed to provide night shift fire drill reports for 3rd and 4th quarter of 2024.
Apr 3, 2024Inspection
The facility is not required to submit a formal plan-of-correction for these deficiencies.
The facility failed to ensure tuberculosis tests were completed within 3 days of hire for 2 of 3 sampled staff.
The facility failed to ensure hot water temperatures for sinks used by residents remained between 105 and 120 degrees Fahrenheit.
Jul 11, 2023Fire
The initial inspection on 06/08/2023 resulted in a 'Disapproved' status. A subsequent visit on 07/11/2023 confirmed that all violations noted during previous related inspection(s) have been corrected.
Facility failed to provide annual inspection of fire resistance-rated construction
Facility failed to provide 4 year fire damper inspection
Facility failed to provide annual forward flow testing of the backflow
Facility failed to provide sensitivity testing of the fire alarm system
Facility failed to provide monthly carbon monoxide detector testing
May 1, 2023Investigation
Follow-up inspection on 07/18/2023 found that the deficiency regarding WAC 388-78A-2110 was corrected and no new deficiencies were identified.
The facility failed to include the resident in the assessment process following a change in condition and hospitalization for one resident, contributing to their rehospitalization.
—Fire
The most recent report dated 05/16/2025 indicates that all violations from previous inspections have been corrected and the facility status is Approved.
Failure to provide annual inspection report of fire resistance-rated construction; holes found around piping in fire alarm panel room.
Failure to provide annual fire door inspection report; fire doors found to have excessive gaps.
Deficiencies in fire alarm report; fire alarm panel breaker missing lock device.
Failure to provide annual test report for battery-powered emergency lighting equipment.
Failure to provide documentation for night shift fire drills for the 3rd and 4th quarter of 2024.
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References & Resources
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