Heritage House
Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.
based on 91 Google reviews
Watch Heritage House
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Heritage House is highly regarded for its engaging activities and compassionate staff, making it a strong candidate for long-term care. Families should be aware that the facility is premium-priced and, while generally responsive, some have reported difficulty reaching staff by phone; we recommend testing their communication responsiveness during your initial tour.
Google Reviews
Google Reviews
91 reviews on Google“Heritage House is widely praised for its warm, attentive staff and vibrant activity calendar that keeps residents engaged. While most families report high satisfaction with the care and facility maintenance, there are isolated reports regarding administrative communication and occasional staffing concerns. Overall, it is viewed as a high-quality, welcoming community for seniors.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Clean and well-maintained facility
- Extensive and engaging activity programming
- Responsive and professional administration
Concerns
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- High cost of services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does that culture of open communication translate to how you keep families updated on their loved one's daily care?
- 2With the facility maintaining a 61-resident capacity, what is the best way for families to reach the nursing team directly if they have a quick question or need an update?
- 3Given the variety of activity programming mentioned by residents, could you walk us through what a typical afternoon looks like for someone who enjoys social engagement?
- 4I see the facility has a strong 4-star rating for staffing; how do you ensure consistent, high-quality care during shift changes or busy times of the day?
- 5We understand that high-quality care is a significant investment; could you clarify what is included in your base rate and how you handle potential cost adjustments as care needs change?
- 6Regarding the recent state survey findings, what specific steps has the leadership team taken to address those areas and improve your internal processes?
Personalized based on this facility's data
Key Review Excerpts
“The staff was so kind and treated her with the respect she deserved. They treated her like she was one of their own family and Mom thought of all of them as her family, too.”
“The nursing staff was attentive and made sure all medical needs were met. It is a positive atmosphere that supported healing.”
“The nurses and director of nursing are always readily available to answer questions and show me around. 10/10 would recommend.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage House shows a concerning pattern of recurring fire safety and food service issues across all three surveys, with families filing at least one complaint about living conditions. Fire safety problems including sprinkler system procedures and emergency drills appear repeatedly, while food service deficiencies persist involving food temperature, preparation, and staffing. Though all violations have reported correction dates, the repeated nature of these safety-critical issues warrants careful consideration during your visit.
Sep 11, 2025Routine8
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 10, 2024Routine4
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 10, 2023Routine10
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Aug 10, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Apr 1, 2026ComplaintClean
Fed violations: 0, State violations: 0
Dec 23, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 2, 2025InspectionClean
Fed violations: 0, State violations: 0
Sep 11, 2025InspectionClean
Fed violations: 4, State violations: 0
Dec 31, 2024ComplaintClean
Fed violations: 0, State violations: 0
Oct 10, 2024InspectionClean
Fed violations: 0, State violations: 0
Jul 27, 2024ComplaintClean
Fed violations: 0, State violations: 0
Sep 10, 2023InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Heritage House
nonprofit
Chain Affiliation
Wesleylife
10 facilities nationwide
Chain avg rating: 3.8/5 · Rank 7 of 11
Ownership & Management
Owners
Wesleylife
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit wesleylife.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives