Heritage Hills
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 32 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a warm, family-like atmosphere and highly personable staff. However, because of serious allegations regarding the care of non-ambulatory residents, you should specifically ask during your tour how staffing ratios are maintained for residents in wheelchairs.
Google Reviews
Google Reviews
32 reviews on Google“Heritage Hills is highly regarded by many families for its compassionate staff and welcoming atmosphere, particularly within its memory care wing. While many reviewers praise the attentive care and kindness of specific employees, one reviewer raised serious concerns regarding understaffing and neglect of wheelchair-bound residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and professional sales and reception team
- High-quality memory care services
- Clean and inviting facility atmosphere
Concerns
- Staffing levels and potential neglect of non-ambulatory residents (mentioned by 2 reviewers)
- Difficulty managing complex Alzheimer's symptoms or medical adjustments
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how welcoming and professional your reception and sales teams are; how do you ensure that same warmth carries over into the daily care provided by the nursing staff?
- 2Since your memory care services are highly regarded, what specific strategies do your caregivers use when a resident is experiencing particularly difficult or complex Alzheimer's symptoms?
- 3How do you ensure that residents who are less mobile or non-ambulatory receive the same level of frequent attention and engagement as those who are more active?
- 4With the recent state inspections, what specific steps has Heritage Hills taken to address any identified areas for improvement and ensure the highest standard of care?
- 5Could you walk us through how the nursing team manages sudden medical adjustments or changes in medication for residents?
- 6What does a typical day of social activities and engagement look like for the residents here to help them stay connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“When my father passed away, the staff was incredibly respectful and compassionate, never rushing us to remove his belongings and giving us all the and the time we needed.”
“My husband Bob was at Heritage Hills for 4 years and our family is so grateful for all the love and care he received. Every time we would visit we left with such a good feeling.”
“The caregivers are grossly under paid, and overworked. If the resident can walk, the will be fine. If in a wheelchair, they receive the lowest level of care.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Nov 1, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 21, 2026ComplaintClean
This report details an investigation into a complaint alleging a resident was physically assaulted by a staff member. The investigation found no evidence to substantiate the claim, and the allegation was officially marked as 'Unsubstantiated.' No deficiencies were cited in this report.
Jan 29, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 29, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 6, 2026ComplaintClean
This report details the findings of a complaint investigation regarding allegations of staff handling a resident in a rough manner. The investigation, which included interviews and record reviews, found that there was insufficient evidence to prove the alleged violation occurred. Consequently, the allegation was deemed unsubstantiated.
Dec 31, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Dec 18, 2025ComplaintClean
This report details the findings of a complaint investigation regarding allegations that staff caused injuries to a resident. The investigation, which included staff interviews, resident interviews, and records review, found that there was insufficient evidence to prove the allegations. Consequently, the complaint was deemed unsubstantiated.
Nov 5, 2025InspectionClean
FACILITY EVALUATION REPORT
Ownership & Operations
Who Operates This Facility
Hawkes O-Side 1 LLC; Bayshire LLC
MICHAEL MCCOY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit heritagehillsmc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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