Heritage Heights at Lake Chelan
Families consistently rate this highly — reviewers highlight friendly and attentive staff. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
Heritage Heights is highly regarded for its compassionate staff and beautiful, accessible location near Lake Chelan. Because the available reviews are limited in detail, we recommend scheduling a tour to observe daily interactions and asking specific questions about their current activity programs and medical support services.
Google Reviews
Google Reviews
10 reviews on Google“Heritage Heights at Lake Chelan is frequently praised for its beautiful location near lakeside parks and its friendly, dedicated staff. While long-term residents and family members express high satisfaction with the care provided, the available reviews are largely brief and lack detailed operational feedback.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive staff
- Beautiful, scenic location
- Long-term resident satisfaction
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a beautiful, scenic location by Lake Chelan, how often do residents get to enjoy outdoor activities or views of the water?
- 2The staff here is often described as incredibly friendly and attentive; how do you foster that culture of care among your team?
- 3Since this is a smaller, intimate community of 40 residents, how does that size help in providing personalized attention to each person's needs?
- 4What kind of daily activities or social outings are planned to help residents stay engaged with the local community?
- 5How is medical care and emergency response managed during the overnight hours to ensure everyone stays safe?
- 6How do you help new residents transition into the community to ensure they feel as satisfied and settled as your long-term residents?
Personalized based on this facility's data
Key Review Excerpts
“I have been here for 3 yes. July 5 the. My mom was here years ago .love the people and the staff is the BEST..”
“Fantastic facilities. You can live close to your parents in a beautiful city. Wonderful lakeside park with walking paths nearby. Perfect place to watch the sunset.”
“They take such great care of my Grammy! Very friendly staff.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 24, 2026Investigation
A follow-up inspection on 05/28/2026 indicated that this deficiency was corrected and no new deficiencies were found. The document set includes a cover letter dated 05/28/2026 confirming correction.
Facility staff failed to report an allegation of abuse made by a resident against another staff member to the department's complaint resolution unit.
Jan 21, 2026Investigation
Follow-up inspection on 01/21/2026 found no deficiencies; facility meets licensing requirements.
Facility failed to comply with state fire marshal codes regarding attic storage, fire-resistance documentation, bathroom ceiling breaches, fire alarm panel security, emergency lighting, keypad instructions, and unsecured oxygen cylinders.
Jan 20, 2026Fire25Report
Report covers an inspection conducted on 01/20/2026. Prior violations from 10/29/2025 are referenced, showing some remained pending or were corrected in the interim.; Approval Status is 'Disapproved'. Inspection resulted in multiple findings across fire safety, electrical, and maintenance categories.
Attic storage blocking aisle ways and access to HVAC/mechanical equipment.
Missing documentation of annual inspection; breach in ceiling (missing tile) in Room 102A.
Circuit breaker for Fire Alarm Control Panel was not locked.
No emergency exit lighting installed in long Attic aisle ways.
Missing key pad instructions for Memory Care Gate on exterior walkway.
Two oxygen cylinders near front door of Room 102A were unsecured.
Combustible material stored in attic, blocking access to HVAC and mechanical equipment.
Electrical panels in the Memory Care unit (second floor) were unsecured.
Open junction box behind the desk area in the first floor Medication Room.
Combustible storage blocking access to electrical panels in the Maintenance Room (Basement).
Power strip daisy-chained (plugged into another power strip) in the first floor Cook's Office.
Extension cord in use on the exterior building above the patio.
Facility unable to provide documentation of semi-annual commercial hood cleanings for the past twelve months.
Missing documentation for annual fire-resistance-rated construction inspection; penetrations found in Breakroom wall and hallway ceiling; missing ceiling tile in Room 102A bathroom.
Missing documentation for annual fire/smoke door and kitchen fire door inspections; flooring replacement caused non-compliant door clearance gaps.
Multiple doors (Breakroom, Kitchen, Kitchen Storage, Medication Room) propped open with wedges.
Fireplace Room Door (first floor) and Room 214 door (second floor) did not fully latch when closed.
No documentation that patio tarps are compliant with NFPA 701 standards.
Missing documentation for annual sprinkler system testing, annual forward flow testing, and quarterly inspections for the past year.
Missing documentation for annual/semi-annual fire alarm system inspections; Fire Alarm Control Panel circuit breaker not locked.
No emergency exit lighting installed in the long attic aisle ways.
No signage near the second floor elevator directing occupants to the stairway/exit.
No key pad instructions posted within 6 feet of exit doors near the attic and memory care gate.
Missing 'Oxygen In Use' signage in rooms 102A and 104.
Unsecured LPG cylinder on patio; two unsecured oxygen cylinders in Room 102A.
Oct 29, 2025Fire10Report
Facility status is Disapproved. Many initial violations from the 09/09/2025 inspection were marked as Corrected in this 10/29/2025 report.; Approval Status: Disapproved. Next inspection scheduled on or after 10/09/2025.
Combustible storage in the Attic blocking aisle ways and access to HVAC and mechanical equipment.
Failed to provide documentation of annual fire-resistance-rated construction inspection; breach in ceiling in room 102A.
Circuit breaker for Fire Alarm Control Panel not locked to prevent tampering.
No emergency exit lighting in the long Attic aisle ways.
No keypad instructions posted for the Memory Care gate on the exterior walkway.
Unsecured oxygen cylinder in Room 102A.
Missing directional signage to the stairway and means of egress on the second floor near the elevator.
Missing 'Oxygen In Use' signs in resident rooms 102A and 104.
Missing key pad instructions within 6 feet of the fire exit doors near the attic and the memory care gate.
Unsecured LPG cylinder on the first floor patio and two unsecured oxygen cylinders in room 102A.
Oct 2, 2025Investigation
Facility administrator noted on page 4/5 and 9/10 that the resident later retracted the allegation, claiming the caregiver was only applying cream as requested.
The facility failed to document investigative actions and findings regarding an allegation of sexual abuse for one resident, and failed to implement measures to prevent recurrence.
The facility failed to make a report to the Department's Complaint Resolution Unit regarding an allegation of sexual abuse for one resident.
Sep 10, 2024Fire12Report
Inspection report notes that items identified in the 7/30/2024 inspection were corrected by the 9/10/2024 inspection.
Multiplug adapter found in Room 102.
Fire alarm in supervisory status due to construction; missing fire watch documentation.
Combustibles obstructing path of egress in 2nd floor construction area.
Salon failed to maintain 18-inch clearance below sprinkler head.
Missing fire-resistance inspection documentation and physical breaches in walls/ceilings in various rooms.
Fire extinguishers in several areas were mounted higher than 5 feet.
Missing construction/remodel permit documentation.
2nd floor activities room used for cooking with grease-laden vapors without a required fire suppression system.
Missing documentation for annual sprinkler maintenance, 5-year pipe test, and 5-year FDC Hydro test.
Seven appliances in 2nd Floor Activities Room were plugged into power strips instead of direct outlets.
Missing annual fire door inspection documentation.
Emergency lighting in the Dining Hall was inoperable.
Aug 22, 2024Inspection
This document references Compliance Determination 45976. The document explicitly states the facility is not required to submit a plan-of-correction.
The Assisted Living Facility failed to ensure Negotiated Service Agreements (NSA) contained necessary content to meet residents' needs.
Sep 11, 2023Fire11Report
Facility initially disapproved on 07/31/2023, but re-inspected on 09/11/2023 with all previous violations corrected.
Resident Room 105 - an unfused powerstrip was in use above the television.
Maintenance Department and Elevator Room - documentation showed fire extinguishers at the top of stairs had not had monthly inspections since June 2023.
Facility unable to provide documentation of monthly testing of single station carbon monoxide alarms after October 2022.
Facility unable to provide documentation of damper testing within the past 4 years.
Pull station between soiled linen room and restroom on second floor was obstructed.
Entrance - fountain was plugged into powerstrip which was plugged into another powerstrip.
Maintenance Department - 5 fire extinguishers were unsecured on the floor.
Resident Room 216 - two oxygen cylinders were observed to be unsecured.
Resident Room 202 - electrical receptacle cover behind recliner was broken off.
Facility unable to provide documentation of testing of quick response fire sprinkler heads greater than 20 years old.
Facility unable to provide documentation of monthly testing of single station smoke alarms in the resident rooms.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit heritageheights.org
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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