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Assisted Living

Heritage Heights at Lake Chelan

Families consistently rate this highly — reviewers highlight friendly and attentive staff. Schedule a visit to confirm the fit.

505 E Highland Avenue, Chelan, WA 9881640 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.8/5

based on 10 Google reviews

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What this means for your family

Heritage Heights is highly regarded for its compassionate staff and beautiful, accessible location near Lake Chelan. Because the available reviews are limited in detail, we recommend scheduling a tour to observe daily interactions and asking specific questions about their current activity programs and medical support services.

Google Reviews

Google Reviews

10 reviews on Google
Heritage Heights at Lake Chelan is frequently praised for its beautiful location near lakeside parks and its friendly, dedicated staff. While long-term residents and family members express high satisfaction with the care provided, the available reviews are largely brief and lack detailed operational feedback.

Quality Themes

Tap a score for details
Food5.0Staff10.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Friendly and attentive staff
  • Beautiful, scenic location
  • Long-term resident satisfaction

Rating Trends

Tap a year to see what changed

2344.92018(7)4.52019(2)5.02022(1)5.02024(1)

Distribution · 11 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With such a beautiful, scenic location by Lake Chelan, how often do residents get to enjoy outdoor activities or views of the water?
  • 2The staff here is often described as incredibly friendly and attentive; how do you foster that culture of care among your team?
  • 3Since this is a smaller, intimate community of 40 residents, how does that size help in providing personalized attention to each person's needs?
  • 4What kind of daily activities or social outings are planned to help residents stay engaged with the local community?
  • 5How is medical care and emergency response managed during the overnight hours to ensure everyone stays safe?
  • 6How do you help new residents transition into the community to ensure they feel as satisfied and settled as your long-term residents?

Personalized based on this facility's data


Key Review Excerpts

I have been here for 3 yes. July 5 the. My mom was here years ago .love the people and the staff is the BEST..

Long-term resident · 2022★★★★★

Fantastic facilities. You can live close to your parents in a beautiful city. Wonderful lakeside park with walking paths nearby. Perfect place to watch the sunset.

Family member · 2019★★★★★

They take such great care of my Grammy! Very friendly staff.

Grandchild of resident · 2018★★★★★
Source: 10 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

8total
63deficiencies
Mar 24, 2026Investigation

A follow-up inspection on 05/28/2026 indicated that this deficiency was corrected and no new deficiencies were found. The document set includes a cover letter dated 05/28/2026 confirming correction.

Reporting abuse and neglectWAC 388-78A-2630Corrected Mar 24, 2026

Facility staff failed to report an allegation of abuse made by a resident against another staff member to the department's complaint resolution unit.

Jan 21, 2026Investigation

Follow-up inspection on 01/21/2026 found no deficiencies; facility meets licensing requirements.

Other requirementsWAC 388-78A-2040-1Corrected Jan 9, 2026

Facility failed to comply with state fire marshal codes regarding attic storage, fire-resistance documentation, bathroom ceiling breaches, fire alarm panel security, emergency lighting, keypad instructions, and unsecured oxygen cylinders.

Jan 20, 2026Fire

Report covers an inspection conducted on 01/20/2026. Prior violations from 10/29/2025 are referenced, showing some remained pending or were corrected in the interim.; Approval Status is 'Disapproved'. Inspection resulted in multiple findings across fire safety, electrical, and maintenance categories.

Combustible material storage in equipment roomsIFC 315.2.3 2021

Attic storage blocking aisle ways and access to HVAC/mechanical equipment.

Fire-resistance-rated construction inspectionIFC 701.6 2021

Missing documentation of annual inspection; breach in ceiling (missing tile) in Room 102A.

Fire alarm maintenanceIFC 907.8 2021

Circuit breaker for Fire Alarm Control Panel was not locked.

Emergency electrical systemIFC 1008.3.2 2021

No emergency exit lighting installed in long Attic aisle ways.

Locks and LatchesIFC 1010.1.9.11 2021

Missing key pad instructions for Memory Care Gate on exterior walkway.

Securing compressed gas containersIFC 5303.5.3 2021

Two oxygen cylinders near front door of Room 102A were unsecured.

Equipment RoomsIFC 315.2.3 2021

Combustible material stored in attic, blocking access to HVAC and mechanical equipment.

General - ElectricalIFC 603.1 2021

Electrical panels in the Memory Care unit (second floor) were unsecured.

Open electrical terminationsIFC 603.2.2 2021

Open junction box behind the desk area in the first floor Medication Room.

Working Space and ClearanceIFC 603.4 2021

Combustible storage blocking access to electrical panels in the Maintenance Room (Basement).

Application and UseIFC 603.5.2 2021

Power strip daisy-chained (plugged into another power strip) in the first floor Cook's Office.

Extension CordsIFC 603.6 2021

Extension cord in use on the exterior building above the patio.

CleaningIFC 606.3.3 2021

Facility unable to provide documentation of semi-annual commercial hood cleanings for the past twelve months.

Owner's ResponsibilityIFC 701.6 2021

Missing documentation for annual fire-resistance-rated construction inspection; penetrations found in Breakroom wall and hallway ceiling; missing ceiling tile in Room 102A bathroom.

Inspection and MaintenanceNFPA 80

Missing documentation for annual fire/smoke door and kitchen fire door inspections; flooring replacement caused non-compliant door clearance gaps.

Hold-Open Devices and ClosersIFC 705.2.3 2021

Multiple doors (Breakroom, Kitchen, Kitchen Storage, Medication Room) propped open with wedges.

Door OperationIFC 705.2.4 2021

Fireplace Room Door (first floor) and Room 214 door (second floor) did not fully latch when closed.

Acceptance Criteria and ReportsIFC 807.3 2021

No documentation that patio tarps are compliant with NFPA 701 standards.

Testing and MaintenanceIFC 903.5 2021

Missing documentation for annual sprinkler system testing, annual forward flow testing, and quarterly inspections for the past year.

Inspection, Testing and MaintenanceIFC 907.8 2021

Missing documentation for annual/semi-annual fire alarm system inspections; Fire Alarm Control Panel circuit breaker not locked.

BuildingsIFC 1008.3.2 2021

No emergency exit lighting installed in the long attic aisle ways.

Directional SignageIFC 1009.10 2021

No signage near the second floor elevator directing occupants to the stairway/exit.

Lock and LatchesIFC 1010.2.4 2021

No key pad instructions posted within 6 feet of exit doors near the attic and memory care gate.

SecurityIFC 5303.5 2021

Missing 'Oxygen In Use' signage in rooms 102A and 104.

Securing Compressed Gas ContainersIFC 5303.5.3 2021

Unsecured LPG cylinder on patio; two unsecured oxygen cylinders in Room 102A.

Oct 29, 2025Fire

Facility status is Disapproved. Many initial violations from the 09/09/2025 inspection were marked as Corrected in this 10/29/2025 report.; Approval Status: Disapproved. Next inspection scheduled on or after 10/09/2025.

Equipment RoomsIFC 315.2.3 2021

Combustible storage in the Attic blocking aisle ways and access to HVAC and mechanical equipment.

Owner's ResponsibilityIFC 701.6 2021

Failed to provide documentation of annual fire-resistance-rated construction inspection; breach in ceiling in room 102A.

Inspection, Testing and MaintenanceIFC 907.8 2021

Circuit breaker for Fire Alarm Control Panel not locked to prevent tampering.

BuildingsIFC 1008.3.2 2021

No emergency exit lighting in the long Attic aisle ways.

Lock and LatchesIFC 705.2.3 2021

No keypad instructions posted for the Memory Care gate on the exterior walkway.

Securing Compressed Gas ContainersIFC 5303.5.3 2021

Unsecured oxygen cylinder in Room 102A.

Directional SignageIFC 1009.10 2021

Missing directional signage to the stairway and means of egress on the second floor near the elevator.

Security (Compressed gas)IFC 5303.5 2021

Missing 'Oxygen In Use' signs in resident rooms 102A and 104.

Lock and LatchesIFC 1010.2.4 2021

Missing key pad instructions within 6 feet of the fire exit doors near the attic and the memory care gate.

Securing Compressed Gas ContainersIFC 5303.5.3 2021

Unsecured LPG cylinder on the first floor patio and two unsecured oxygen cylinders in room 102A.

Oct 2, 2025Investigation

Facility administrator noted on page 4/5 and 9/10 that the resident later retracted the allegation, claiming the caregiver was only applying cream as requested.

InvestigationsWAC 388-78A-2371Corrected Nov 6, 2025

The facility failed to document investigative actions and findings regarding an allegation of sexual abuse for one resident, and failed to implement measures to prevent recurrence.

Reporting abuse and neglectWAC 388-78A-2630Corrected Nov 6, 2025

The facility failed to make a report to the Department's Complaint Resolution Unit regarding an allegation of sexual abuse for one resident.

Sep 10, 2024Fire

Inspection report notes that items identified in the 7/30/2024 inspection were corrected by the 9/10/2024 inspection.

Relocatable power taps and current tapsIFC 603.5

Multiplug adapter found in Room 102.

Alterations in buildings and structuresIFC 901.4.3

Fire alarm in supervisory status due to construction; missing fire watch documentation.

Width and CapacityIFC 1020.3

Combustibles obstructing path of egress in 2nd floor construction area.

Ceiling ClearanceIFC 315.2.1

Salon failed to maintain 18-inch clearance below sprinkler head.

Owner's ResponsibilityIFC 701.6

Missing fire-resistance inspection documentation and physical breaches in walls/ceilings in various rooms.

Extinguisher InstallationIFC 906.9

Fire extinguishers in several areas were mounted higher than 5 feet.

Applications and PermitsIFC 104.2

Missing construction/remodel permit documentation.

Where Required (Type I Hood)IFC 607.2

2nd floor activities room used for cooking with grease-laden vapors without a required fire suppression system.

Testing and MaintenanceIFC 903.5

Missing documentation for annual sprinkler maintenance, 5-year pipe test, and 5-year FDC Hydro test.

Abatement of Electrical HazardsIFC 603.2

Seven appliances in 2nd Floor Activities Room were plugged into power strips instead of direct outlets.

Inspection and MaintenanceIFC 705.2

Missing annual fire door inspection documentation.

Emergency Power for IlluminationIFC 1008.3

Emergency lighting in the Dining Hall was inoperable.

Aug 22, 2024Inspection

This document references Compliance Determination 45976. The document explicitly states the facility is not required to submit a plan-of-correction.

Negotiated service agreement contentsWAC 388-78A-2140

The Assisted Living Facility failed to ensure Negotiated Service Agreements (NSA) contained necessary content to meet residents' needs.

Sep 11, 2023Fire

Facility initially disapproved on 07/31/2023, but re-inspected on 09/11/2023 with all previous violations corrected.

Multiplug AdaptersIFC 604.4Corrected Jul 31, 2023

Resident Room 105 - an unfused powerstrip was in use above the television.

Portable Fire ExtinguishersIFC 906.2

Maintenance Department and Elevator Room - documentation showed fire extinguishers at the top of stairs had not had monthly inspections since June 2023.

MaintenanceIFC 915.6

Facility unable to provide documentation of monthly testing of single station carbon monoxide alarms after October 2022.

Duct and Air Transfer OpeningsIFC 706.1

Facility unable to provide documentation of damper testing within the past 4 years.

Unobstructed and UnobscuredIFC 907.4.2.6Corrected Jul 31, 2023

Pull station between soiled linen room and restroom on second floor was obstructed.

Power SupplyIFC 604.4.2

Entrance - fountain was plugged into powerstrip which was plugged into another powerstrip.

Hangers and BracketsIFC 906.7Corrected Jul 31, 2023

Maintenance Department - 5 fire extinguishers were unsecured on the floor.

Securing Compressed Gas ContainersIFC 5303.5.3Corrected Jul 31, 2023

Resident Room 216 - two oxygen cylinders were observed to be unsecured.

Abatement of Electrical HazardsIFC 604.1Corrected Jul 31, 2023

Resident Room 202 - electrical receptacle cover behind recliner was broken off.

Testing and MaintenanceIFC 903.5

Facility unable to provide documentation of testing of quick response fire sprinkler heads greater than 20 years old.

Inspection, Testing and MaintenanceIFC 907.8

Facility unable to provide documentation of monthly testing of single station smoke alarms in the resident rooms.

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References & Resources

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