Heritage Healthcare of Hammond
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Worst in PLANTATION MANAGEMENT COMPANY chain · $13,715 in fines
What this means for your family
While some families appreciate the communication and welcoming nature of the staff, there are recurring, serious reports of slow response times to call lights and poor hygiene. We strongly advise you to visit during off-hours to observe staff responsiveness and to inspect the cleanliness of the resident rooms personally before making a decision.
Google Reviews
Google Reviews
27 reviews on Google“Heritage Healthcare of Hammond receives highly polarized feedback, with families expressing deep concerns regarding slow response times for call lights, poor food quality, and hygiene issues like pests. While some reviewers praise the staff for being welcoming and communicative, others report significant neglect and deceptive visitation policies. Prospective families should be aware of the consistent complaints regarding basic resident care and cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and friendly initial staff interactions
- Proactive communication regarding resident health updates
- Knowledgeable administrative staff
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
- Hygiene and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how proactive the administrative staff is with health updates; how often can we expect to receive these communication updates regarding our loved one?
- 2What specific steps are being taken to ensure the dining experience and food quality meet the needs of all residents?
- 3How does the nursing team manage call light response times to ensure residents are attended to quickly, especially during busy shifts?
- 4Could you walk us through your daily cleaning and sanitation schedule to ensure the resident rooms and common areas are kept pristine?
- 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 6What kind of daily activities or social engagement programs are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I press my light and it takes 35 45 and up to a hour for some one to come see about u”
“The staff is very humble and alerting. They let us know any and everything about what's going on with our love one. They do weekly updates.”
“there roaches in the room and in the bathroom they don’t clean it up for a week or two weeks or 3 weeks or a month or longer”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections at this facility, with recurring issues in nursing staffing, resident assessments, and medication management. The facility has persistent problems with adequate nursing coverage and nurse competency that appear across multiple surveys. While the provider has correction dates for all deficiencies, the pattern of repeated violations in critical care areas raises concerns about sustained quality improvement.
Feb 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 10, 2025Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 21, 2025Routine12
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 25, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nov 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 7, 2024Routine9
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jun 7, 2024
$13,715
Ownership & Operations
Who Operates This Facility
Heritage Healthcare of Hammond
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 12 of 16 (Worst)
Ownership & Management
Owners
Qsst Trust for Gene Oliver Quirk III
Owner · Organization
Qsst Trust for Marshall Todd Quirk
Owner · Organization
Qsst Trust for Scott Holden Quirk
Owner · Organization
Quirk, Cynthia
Owner
Quirk, Gene
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit heritagehealthcarehammond.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Landmark Nursing Center Hammond
1.6 miNursing Home · Hammond, LA
Hammond Nursing Home
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Belle Maison Nursing & Rehabilitation Center, LLC
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Ponchatoula Community Care Center
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