Heritage Health-Hoopeston
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 7 Google reviews
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What this means for your family
Recent feedback highlights a warm and welcoming environment under current leadership, suggesting a positive shift in culture. Because the majority of reviews are sparse or lack detail, we recommend scheduling an in-person tour to observe staff-resident interactions firsthand and ask specific questions about your loved one's unique care needs.
Google Reviews
Google Reviews
7 reviews on Google“Heritage Health-Hoopeston receives highly polarized feedback, with recent reviews praising the warm, welcoming environment and staff leadership. However, the facility lacks detailed public feedback, and several reviews consist only of star ratings without descriptive content, making it difficult to assess day-to-day operations.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming environment
- Strong, recognized staff leadership
- Positive, engaging atmosphere
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about the warm and welcoming atmosphere here; how does the staff work to keep that positive energy going for the residents?
- 2With the leadership team being so well-recognized, how does their guidance directly impact the day-to-day care of the residents?
- 3What specific steps is the facility taking to address recent inspection findings and improve the overall care environment?
- 4How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
- 5Can you tell us more about the daily activities and social engagement opportunities available to help residents stay active and connected?
- 6How do you ensure that the staffing levels are sufficient to provide personalized attention to each of the 75 residents?
Personalized based on this facility's data
Key Review Excerpts
“This senior community is awesome, warm & was so welcoming! Keep up the great work Paige & staff 😊”
“Lots of lovely things happening in this facility! Quality care, meaningful interactions and lots of laughs and smiles. Kudos to Paige and her team for creating an exceptional place for seniors to call home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Health-Hoopeston has recurring issues with medication management and safety hazards that prompted five family complaints. The facility shows persistent problems with accident prevention, medication errors, and proper reporting to families when residents experience injuries or decline. While all deficiencies have correction dates, the pattern of repeated violations across multiple surveys in the same care areas suggests ongoing challenges with maintaining consistent quality standards.
Apr 28, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 4, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 30, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 19, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 5, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 12, 2023Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Heritage Health-Hoopeston
nonprofit
Chain Affiliation
Heritage Operations Group
9 facilities nationwide
Chain avg rating: 2.1/5 · Rank 2 of 8
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit heritagehealthcare.org
Medicare data downloads
Original nursing home datasets
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