Heritage Hall Nursing Center
Strong Medicare quality ratings; families often praise warm and friendly staff. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
Heritage Hall offers a clean environment with a well-regarded physical therapy team, making it a potential option for short-term rehab. However, families should be vigilant regarding nursing oversight; we strongly recommend observing how staff interact with residents during meals and asking for a clear plan on how medical concerns are escalated to management.
Google Reviews
Google Reviews
28 reviews on Google“Heritage Hall receives polarized feedback, with many families praising the staff's warmth and the facility's cleanliness, while others report serious lapses in patient care and communication. While the physical therapy department is frequently highlighted as a strength, several reviewers have raised alarming concerns regarding inadequate nursing attention, unprofessional behavior, and poor management of medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm and friendly staff
- Effective physical therapy department
- Clean and well-maintained facility
- Helpful administrative and social work support
Concerns
- Inadequate nursing care and lack of patient attention (mentioned by 4 reviewers)
- Poor communication regarding care plans and admissions (mentioned by 3 reviewers)
- Outdated or uncomfortable room equipment (beds, toilets) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily communication regarding a resident's care plan?
- 2With the physical therapy department being a known strength here, how do you ensure that progress and updates are clearly shared with family members?
- 3Given that medication management is a high priority for our family, could you walk us through your process for ensuring accuracy and timely administration?
- 4I see the facility is well-maintained, but I am curious about your current plans for updating room equipment like beds and bathroom facilities to ensure resident comfort?
- 5How do you ensure that residents receive consistent personal attention and nursing support throughout the day, especially during shift changes?
- 6What kind of daily social activities or engagement programs do you have in place to keep residents active and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and physical therapy department did an excellent job of getting my Father to where I could manage his care at home by myself.”
“Main complaint is bed was to short and crank operated. Toilets to low. We had to bring his riser. Theirs are different. And the shower faucet needs fixing. Equipment and room toilets need updating.”
“He is legally blind and struggles with day to day task and most of the nurses and staff are not caring or helpful. He should be walking to his meals but they are not patient enough to help him so they just wheel him down in his wheelchair and leave him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hall has 19 deficiencies across recent inspections, with one complaint-triggered issue regarding care quality standards where a family filed a report. The facility shows recurring problems with fire safety systems, dietary operations, and resident care assessments. While all deficiencies have reported correction dates, the pattern of repeat issues across multiple surveys suggests ongoing operational challenges families should investigate during visits.
Nov 6, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 14, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jun 14, 2024Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 24, 2023Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Ownership & Operations
Who Operates This Facility
Heritage Hall Nursing Center
for profit
Chain Affiliation
Americare Senior Living
23 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 23 (Best)
Ownership & Management
Owners
Hwj LLC
Owner · Organization
Ford, Julianna
Owner (parent company)
Montgomery, Henley
Owner (parent company)
Montgomery, William
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit americareusa.net
Medicare data downloads
Original nursing home datasets
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