Strong Medicare quality ratings; public reviewers often praise compassionate, long-tenured nursing and cna staff. Still worth an in-person visit.
based on 96 Google reviews

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Heritage Hall-Leesburg has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate, long-tenured nursing and cna staff and effective physical and occupational therapy programs. Review the component ratings and current source records before deciding.
Heritage Hall-Leesburg is widely praised for its compassionate, long-tenured nursing staff and effective rehabilitation services, with many families noting that the facility feels like a supportive, family-oriented environment. While the building is frequently described as older and dated, reviewers consistently emphasize that it is kept clean and well-maintained. The most common criticisms involve occasional delays in responding to call bells and concerns regarding staffing levels during off-hours.
Quality Themes
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Rating Trends
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Distribution · 73 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff are so caring and responsible.”
“Don't let the physical infrastructure fool you. Yes, it is old and tired but it is clean. Most important, the staff is outstanding.”
“The staff quickly became family, as they listened, understood, and assisted my dad and our family with all of our needs. The communication and coordination between the nursing and office staff was wonderful.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who lost too much weight
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Heritage Hall-Leesburg shows a mixed record with 13 deficiencies across three surveys, all corrected by the facility. The most recent January 2025 survey identified issues with medication management, respiratory care, and resident rights accommodation. Recurring problems include respiratory care deficiencies and food safety violations appearing in multiple surveys. While all violations have correction dates, the pattern of repeated issues in key care areas warrants discussion during any visit.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Heritage Hall-Leesburg
for profit
Heritage Hall
15 facilities nationwide
Chain avg rating: 3.9/5 · Rank 1 of 16 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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96 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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