Heritage Hall-Leesburg
Strong Medicare quality ratings; families often praise compassionate, long-tenured nursing and cna staff. Still worth an in-person visit.
based on 96 Google reviews
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What this means for your family
Heritage Hall-Leesburg is a strong choice for families prioritizing a dedicated, long-tenured care team and effective rehabilitation. However, you should be aware that the facility is older and has a dated layout; we recommend asking management specifically about their current staffing ratios during weekends and nights to address concerns regarding call-bell response times.
Google Reviews
Google Reviews
96 reviews on Google“Heritage Hall-Leesburg is widely praised for its compassionate, long-tenured nursing staff and effective rehabilitation services, with many families noting that the facility feels like a supportive, family-oriented environment. While the building is frequently described as older and dated, reviewers consistently emphasize that it is kept clean and well-maintained. The most common criticisms involve occasional delays in responding to call bells and concerns regarding staffing levels during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, long-tenured nursing and CNA staff
- Effective physical and occupational therapy programs
- Clean and well-maintained interior despite the building's age
- Strong communication and family-centered care approach
Concerns
- Slow response times to call bells (mentioned by 5 reviewers)
- Understaffing, particularly on weekends or nights (mentioned by 4 reviewers)
- Dated facility infrastructure and small room layouts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has been around for some time, what ongoing maintenance or renovation plans are in place to keep the rooms and common areas comfortable for residents?
- 2I noticed that staffing levels can sometimes feel stretched during weekends or nights; what protocols do you have in place to ensure call bells are answered promptly during those shifts?
- 3Since therapy programs are a noted strength here, how do you integrate those services into the daily routine to keep residents active and engaged?
- 4We understand that dining experiences are an area of focus for improvement; could you walk us through how you are working to enhance the meal quality and the overall dining atmosphere?
- 5With a 5-star CMS rating, what specific practices do you believe contribute most to the compassionate, family-centered culture your team is known for?
- 6How does your nursing team coordinate with families when there is a change in a resident's medical condition, and what is the process for handling urgent care needs after hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff are so caring and responsible.”
“Don't let the physical infrastructure fool you. Yes, it is old and tired but it is clean. Most important, the staff is outstanding.”
“The staff quickly became family, as they listened, understood, and assisted my dad and our family with all of our needs. The communication and coordination between the nursing and office staff was wonderful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who lost too much weight
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hall-Leesburg shows a mixed record with 13 deficiencies across three surveys, all corrected by the facility. The most recent January 2025 survey identified issues with medication management, respiratory care, and resident rights accommodation. Recurring problems include respiratory care deficiencies and food safety violations appearing in multiple surveys. While all violations have correction dates, the pattern of repeated issues in key care areas warrants discussion during any visit.
Jan 29, 2025Routine4
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 21, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 5, 2021Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Heritage Hall-Leesburg
for profit
Chain Affiliation
Heritage Hall
16 facilities nationwide
Chain avg rating: 3.9/5 · Rank 3 of 16 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit heritage-hall.org
Medicare data downloads
Original nursing home datasets
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