Heritage Hall - Laurel Meadows
Strong Medicare quality ratings; families often praise compassionate, family-oriented staff. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
This facility is highly praised for its compassionate staff and effective physical therapy, making it a strong candidate for rehabilitation. While recent reviews are very positive, we recommend asking the administration about current staffing ratios during weekends to ensure your loved one's needs are met promptly at all times.
Google Reviews
Google Reviews
37 reviews on Google“Heritage Hall - Laurel Meadows is highly regarded by families for its compassionate, family-like staff and consistent communication regarding resident health. Recent reviews highlight improvements in facility cleanliness and a strong, effective physical therapy program, though one historical report noted concerns regarding nursing response times during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-oriented staff
- Effective physical therapy program
- Consistent and proactive communication
- Clean and well-maintained environment
Concerns
- Slow response times to call lights during off-hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that your physical therapy program is highly regarded, how do you integrate those sessions into a resident's daily routine?
- 2I noticed your team is very proactive in communicating with families; what is the best way for us to stay updated on our loved one's care?
- 3With a smaller capacity of 60 residents, how does your team foster a sense of community and family-oriented engagement during the day?
- 4We understand that staffing levels can fluctuate; what measures do you have in place to ensure call lights are answered promptly, especially during evening or weekend shifts?
- 5How do you ensure that the high standards reflected in your 5-star health inspection rating are maintained consistently across all shifts?
- 6In the event of a medical concern after hours, what is your protocol for notifying family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff from all departments make a point to speak to the residents and often have conversations. It means a lot they are engaging residents.”
“The physical therapy team is second to none. The nursing team treats each patient with love and respect.”
“with new owners ( I am assuming new management) you can tell a difference than what it was in years past smells a lot nicer in there and even approaching the facility you can tell a difference very proud of the employees there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hall shows a mixed record with 19 deficiencies across three surveys, all corrected by the facility. The most frequent issues involve care planning and assessment, fire safety systems, and medication management. Problems appear to shift between surveys rather than persist, with recent 2023 concerns focusing on resident assessments and care planning, while earlier surveys found medication and fire safety issues.
Dec 21, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Jun 3, 2021Routine6
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Apr 25, 2019Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Heritage Hall - Laurel Meadows
for profit
Chain Affiliation
Heritage Hall
16 facilities nationwide
Chain avg rating: 3.9/5 · Rank 1 of 16 (Best)
Ownership & Management
Owners
Ahc Acquisitions, LLC
Owner · Organization
Wcc Third Blind Trust
Owner · Organization
Cranwell, C.
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit heritage-hall.org
Medicare data downloads
Original nursing home datasets
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