Heritage Hall Grundy
Strong Medicare quality ratings; families often praise kind and professional administrative team. Still worth an in-person visit.
based on 26 Google reviews

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What this means for your family
While Heritage Hall Grundy has a history of strong activities and administrative support, recent reports of poor communication and cleanliness are concerning. We strongly advise families to visit the facility in person, observe the cleanliness of the living areas, and ask for a clear plan on how the facility ensures family members are kept informed about their loved one's medication and health status.
Google Reviews
Google Reviews
26 reviews on Google“Heritage Hall Grundy receives polarized feedback, with many families praising the clinical and administrative staff for their kindness and engagement. However, recent negative reviews highlight significant concerns regarding poor communication, medication management transparency, and facility cleanliness. Prospective families should be aware of these inconsistencies in the quality of care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Kind and professional administrative team
- Engaging activities department
- Strong short-term rehab care
- Compassionate clinical staff
Concerns
- Poor communication and lack of responsiveness from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your activities department is highly praised; could you walk me through what a typical week of social engagement looks like for residents?
- 2With your focus on short-term rehab, how do you ensure that clinical updates and care plans are communicated clearly and consistently to family members?
- 3I see you have a 3-star staffing rating; what steps is the leadership team taking to ensure that staff remain responsive to resident needs throughout the day?
- 4Regarding medication management, what systems do you have in place to ensure accuracy and timely administration for residents?
- 5Could you explain the protocols for maintaining cleanliness in resident rooms and common areas, and how often are these spaces deep-cleaned?
- 6In the event of a medical emergency, what is the process for stabilizing a resident and how quickly is the family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“They have a great administrative and clinical team and their activities department is fantastic. They do lots of fun things to engage their residents”
“My mom is there now and I'm disappointed in how they give her medicine. She doesn't even know what they giving her. No one will tell her. ... No communication what so ever.”
“I really appreciated the friendly staff and there professional demeanor. And I have to say the administration was awesome and so friendly...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hall Grundy shows recurring deficiencies across medication management, resident rights, and safety/environmental issues over three federal surveys from 2019-2023. The facility has corrected all cited problems, but medication management issues appeared in both 2019 and 2021 surveys, and environmental safety concerns persisted from 2019 through 2023, suggesting ongoing challenges in these areas that families should discuss during visits.
Feb 28, 2023Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 18, 2021Routine11
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 21, 2019Routine15
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Heritage Hall Grundy
for profit
Chain Affiliation
Heritage Hall
16 facilities nationwide
Chain avg rating: 3.9/5 · Rank 9 of 16
Ownership & Management
Owners
Ahc Acquisitions, LLC
Owner · Organization
Wcc Third Blind Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit heritage-hall.org
Medicare data downloads
Original nursing home datasets
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