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Nursing HomeMedicaid Top Rated

Heritage Hall Grundy

Strong Medicare quality ratings; families often praise kind and professional administrative team. Still worth an in-person visit.

2966 Slate Creek Road, Grundy, VA 24614120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 26 Google reviews

5
4
3
2
1
Heritage Hall Grundy Nursing Home in Grundy, VA — Street View
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What this means for your family

While Heritage Hall Grundy has a history of strong activities and administrative support, recent reports of poor communication and cleanliness are concerning. We strongly advise families to visit the facility in person, observe the cleanliness of the living areas, and ask for a clear plan on how the facility ensures family members are kept informed about their loved one's medication and health status.

Google Reviews

Google Reviews

26 reviews on Google
Heritage Hall Grundy receives polarized feedback, with many families praising the clinical and administrative staff for their kindness and engagement. However, recent negative reviews highlight significant concerns regarding poor communication, medication management transparency, and facility cleanliness. Prospective families should be aware of these inconsistencies in the quality of care and responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean3.0Activities9.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Kind and professional administrative team
  • Engaging activities department
  • Strong short-term rehab care
  • Compassionate clinical staff

Concerns

  • Poor communication and lack of responsiveness from staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(3)'20(1)'22(7)'24(1)'26(3)

Distribution · 28 analyzed

5
21
4
1
3
0
2
1
1
5

How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed your activities department is highly praised; could you walk me through what a typical week of social engagement looks like for residents?
  • 2With your focus on short-term rehab, how do you ensure that clinical updates and care plans are communicated clearly and consistently to family members?
  • 3I see you have a 3-star staffing rating; what steps is the leadership team taking to ensure that staff remain responsive to resident needs throughout the day?
  • 4Regarding medication management, what systems do you have in place to ensure accuracy and timely administration for residents?
  • 5Could you explain the protocols for maintaining cleanliness in resident rooms and common areas, and how often are these spaces deep-cleaned?
  • 6In the event of a medical emergency, what is the process for stabilizing a resident and how quickly is the family typically notified?

Personalized based on this facility's data


Key Review Excerpts

They have a great administrative and clinical team and their activities department is fantastic. They do lots of fun things to engage their residents

Family member · 2025★★★★★

My mom is there now and I'm disappointed in how they give her medicine. She doesn't even know what they giving her. No one will tell her. ... No communication what so ever.

Long-term resident's family · 2025☆☆☆☆

I really appreciated the friendly staff and there professional demeanor. And I have to say the administration was awesome and so friendly...

Family member · 2022★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.16hrs
77%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
23%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
12.1%
VA
16.9%
Buchanan
42.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
15.5%
VA
14.2%
Buchanan
27.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
19.5%
VA
20.4%
Buchanan
22.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
93.4%
VA
91.0%
Buchanan
89.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
15.3%
VA
16.4%
Buchanan
13.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
14.4%
VA
15.3%
Buchanan
14.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.9%
Worse than Avg
Here
56.9%
US
79.8%
VA
73.6%
Buchanan
74.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility67.4%
Worse than Avg
Here
67.4%
US
81.8%
VA
73.9%
Buchanan
71.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Mixed vs Avgs
Here
1.5%
US
1.6%
VA
1.2%
Buchanan
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (14.5)

Heritage Hall Grundy shows recurring deficiencies across medication management, resident rights, and safety/environmental issues over three federal surveys from 2019-2023. The facility has corrected all cited problems, but medication management issues appeared in both 2019 and 2021 surveys, and environmental safety concerns persisted from 2019 through 2023, suggesting ongoing challenges in these areas that families should discuss during visits.

Feb 28, 2023Routine
7
0353Potential for harm · Pattern

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Mar 18, 2021Routine
11
0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 21, 2019Routine
15
0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0565Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Hall Grundy

Organization Type

for profit

Chain Affiliation

Chain Name

Heritage Hall

Chain Size

16 facilities nationwide

Chain avg rating: 3.9/5 · Rank 9 of 16

Ownership & Management

Owners

Ahc Acquisitions, LLC

Owner · Organization

16%

Wcc Third Blind Trust

Owner · Organization

55%

Key personnel

East, ThomasOfficer / DirectorHopkins, WilliamOfficer / DirectorEast, ThomasOfficer / DirectorAmerican Healthcare LLCManagerDalton, BradManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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