Heritage Hall Front Royal
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy programs. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy and communication with families, making it a strong candidate for post-surgery recovery. However, given the serious reports of hygiene issues and delayed responses to call buttons, we strongly recommend visiting in person during off-hours to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
28 reviews on Google“Heritage Hall Front Royal receives high praise for its rehabilitation services and attentive nursing staff, with many families reporting successful recoveries for their loved ones. However, there are significant reports of inconsistent care, including concerns regarding hygiene, delayed response times, and failure to address medical symptoms in some patients.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy programs
- Attentive and caring nursing staff
- Responsive communication with family members
- Clean and welcoming facility environment
Concerns
- Inadequate hygiene and cleanliness in patient rooms (mentioned by 2 reviewers)
- Delayed response to call buttons and patient needs (mentioned by 2 reviewers)
- Failure to identify or treat emerging medical issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call buttons are answered promptly and resident needs are met in a timely manner?
- 2I understand that maintaining a clean environment is a priority; could you walk me through your daily housekeeping schedule and how you ensure consistent hygiene standards in individual resident rooms?
- 3With your strong reputation for rehabilitation and physical therapy, how do you integrate those services into the daily routine for residents who are not in active therapy?
- 4Could you explain your process for monitoring and documenting subtle changes in a resident's health to ensure that emerging medical issues are identified and addressed quickly?
- 5What opportunities are available for residents to socialize and participate in group activities, and how do you encourage those who might be hesitant to join in?
- 6I noticed your team has started engaging with families online; how do you prefer to keep families updated on their loved one's care and daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very attentive and responsive to the needs of my mother -while a Rehab patient @ Heritage Hall.”
“The staff there realized family was not able to visit so they kept me updated weekly if not more often. My mom was able to recover and gain back her strength.”
“On my first trip to see her I noticed the whole 200 wing smelled of urine. After talking to my mother in law we found out she was left in urine wet clothes and bedding for hours at a time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hall Front Royal shows a relatively clean inspection record with only 6 minor deficiencies across three years, all corrected by the facility. The most frequent issues involved resident assessment and care planning, appearing in two separate surveys, along with isolated problems in medication management, resident rights, and specialized dialysis care. All deficiencies were low-severity and have been addressed with documented correction dates.
May 15, 2024Routine3
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 8, 2022Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 26, 2021Routine1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Heritage Hall Front Royal
for profit
Chain Affiliation
Heritage Hall
16 facilities nationwide
Chain avg rating: 3.9/5 · Rank 2 of 16 (Best)
Ownership & Management
Owners
Ahc Acquisitions, LLC
Owner · Organization
Crc Blind Trust
Owner · Organization
Wcc Third Blind Trust
Owner · Organization
East, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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