Heritage Hall Dillwyn
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While many families report positive experiences with the clinical and administrative staff, the serious allegations regarding hygiene and evening staffing levels are concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit during an evening or weekend shift to observe staffing ratios and resident care firsthand.
Google Reviews
Google Reviews
14 reviews on Google“Heritage Hall Dillwyn receives polarized feedback, with some families praising the compassionate care and administrative support, while others report serious concerns regarding hygiene and staffing levels. While several reviewers highlight attentive nursing and positive interactions with specific staff members, there are documented reports of residents being left soiled and understaffed evening shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and clinical staff
- Helpful administrative support team
- Engaging activities and volunteer programs
- Strong focus on end-of-life care
Concerns
- Inadequate staffing levels during evening shifts
- Poor hygiene and failure to assist with basic resident needs
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing and clinical staff; how do you ensure that level of care remains consistent throughout all shifts, including evenings?
- 2With the focus on engaging activities and volunteers, what does a typical weekly schedule look like for residents to stay social and active?
- 3How does your administrative team work closely with families to ensure all of a resident's personal care and hygiene needs are being met daily?
- 4In terms of medical care, what is the protocol for managing urgent medical needs or emergencies during the overnight hours?
- 5We are looking for a place that prioritizes comfort; how does your team approach end-of-life care and supporting families during that transition?
- 6What specific steps is the facility taking to ensure the highest standards of cleanliness and room maintenance for every resident?
Personalized based on this facility's data
Key Review Excerpts
“Have found my family member and roommate soiled on multiple occasions. Not checked on, turned, and dried every two hours. Can smell that the resident is soiled, with flies around them, all the way in the hallway at times.”
“They offer quite an array of activities, have volunteers come in (my 96 year old mother had a manicure for the first time and she loved it), they offer a hair studio and excursions.”
“Mrs. Lloyd and her staff do a great job of watching over each patient as if they were their own parent or grandparent. I am very impressed with their choice of staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hall Dillwyn shows recurring deficiencies across multiple surveys, with families filing complaints that triggered inspections in 2024. The facility has persistent issues with care planning, daily living assistance, and food safety that have appeared across all three survey periods. While all violations have correction dates, the pattern of repeated problems in resident care planning and basic assistance suggests ongoing quality challenges that families should investigate further during visits.
Mar 20, 2024Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Mar 20, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 28, 2022Routine7
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 31, 2021Routine13
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Heritage Hall Dillwyn
for profit
Chain Affiliation
Heritage Hall
16 facilities nationwide
Chain avg rating: 3.9/5 · Rank 12 of 16
Ownership & Management
Owners
American Healthcare LLC
Owner · Organization
American Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit heritage-hall.org
Medicare data downloads
Original nursing home datasets
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