Heritage Hall Clintwood
Strong Medicare quality ratings; families often praise compassionate end-of-life and hospice care. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While the facility has received praise for compassionate end-of-life care, the recent reports of neglect and unresponsive staff are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staff attentiveness and asking management specifically how they handle resident complaints and call light response times.
Google Reviews
Google Reviews
22 reviews on Google“Heritage Hall Clintwood receives polarized feedback, with some families praising the compassionate end-of-life care and professional management, while others report severe neglect and poor communication. Recent negative reviews highlight significant concerns regarding resident safety, hygiene, and staff responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life and hospice care
- Professional and knowledgeable management team
- Friendly staff interactions noted by visitors
Concerns
- Neglect and poor hygiene (mentioned by 2 reviewers)
- Unresponsive staff and call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing rating, could you walk me through how the team manages call light response times to ensure residents receive timely assistance?
- 2I noticed some feedback regarding room cleanliness; what is your current protocol for daily housekeeping and ensuring a hygienic environment for residents?
- 3How does your leadership team proactively communicate with families regarding changes in a resident's care plan or health status?
- 4What specific daily activities or social programs are available to keep residents engaged and active within the facility?
- 5Since the facility is highly regarded for hospice and end-of-life support, how do you coordinate with families during those sensitive transitions?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“Heritage Hall provided excellent care to my aunt who was a resident there for almost a year before her cancer diagnosis. She was placed on hospice and the staff at Heritage Hall was amazing they took such good care of her, as well as our family who was allowed to stay with her till her passing.”
“I'm a resident here this place sucks the food is horrible the level of care is a joke most the cnas don't want to do there jobs and never answer a call light”
“They are mistreating my mother, they barley give her baths or meals, every time we go to complain, they ALWAYS go to her room and yell at her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hall Clintwood has faced recurring issues across 25 deficiencies spanning four surveys, with one family complaint about medical record privacy. The facility shows persistent problems with medical care, medication management, and record-keeping that have recurred from 2019 through 2024, suggesting ongoing quality concerns. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.
Jun 27, 2024Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Meet other general requirements.
May 5, 2022Routine4
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 20, 2019Routine11
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Heritage Hall Clintwood
for profit
Chain Affiliation
Heritage Hall
16 facilities nationwide
Chain avg rating: 3.9/5 · Rank 8 of 16
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit heritage-hall.org
Medicare data downloads
Original nursing home datasets
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