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Nursing HomeMedicaid

Heritage Hall Clintwood

Strong Medicare quality ratings; families often praise compassionate end-of-life and hospice care. Still worth an in-person visit.

1225 Clintwood Main Street, Route 607, Clintwood, VA 24228100 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 22 Google reviews

5
4
3
2
1

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What this means for your family

While the facility has received praise for compassionate end-of-life care, the recent reports of neglect and unresponsive staff are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staff attentiveness and asking management specifically how they handle resident complaints and call light response times.

Google Reviews

Google Reviews

22 reviews on Google
Heritage Hall Clintwood receives polarized feedback, with some families praising the compassionate end-of-life care and professional management, while others report severe neglect and poor communication. Recent negative reviews highlight significant concerns regarding resident safety, hygiene, and staff responsiveness to call lights.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate end-of-life and hospice care
  • Professional and knowledgeable management team
  • Friendly staff interactions noted by visitors

Concerns

  • Neglect and poor hygiene (mentioned by 2 reviewers)
  • Unresponsive staff and call lights (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)2.72019(3)5.02021(1)5.02022(3)5.02023(1)3.92025(11)3.72026(3)

Distribution · 23 analyzed

5
16
4
1
3
1
2
0
1
5

How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing rating, could you walk me through how the team manages call light response times to ensure residents receive timely assistance?
  • 2I noticed some feedback regarding room cleanliness; what is your current protocol for daily housekeeping and ensuring a hygienic environment for residents?
  • 3How does your leadership team proactively communicate with families regarding changes in a resident's care plan or health status?
  • 4What specific daily activities or social programs are available to keep residents engaged and active within the facility?
  • 5Since the facility is highly regarded for hospice and end-of-life support, how do you coordinate with families during those sensitive transitions?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with their primary family contact?

Personalized based on this facility's data


Key Review Excerpts

Heritage Hall provided excellent care to my aunt who was a resident there for almost a year before her cancer diagnosis. She was placed on hospice and the staff at Heritage Hall was amazing they took such good care of her, as well as our family who was allowed to stay with her till her passing.

Long-term resident's family · 2026★★★★★

I'm a resident here this place sucks the food is horrible the level of care is a joke most the cnas don't want to do there jobs and never answer a call light

Rehab patient · 2025☆☆☆☆

They are mistreating my mother, they barley give her baths or meals, every time we go to complain, they ALWAYS go to her room and yell at her.

Resident's family · 2026☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
43%
Registered nurses for medical care
Total Nursing
3.69hrs
90%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.4%
VA
22.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
19.5%
VA
20.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
14.4%
VA
15.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
15.5%
VA
14.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
95.5%
VA
94.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.9%
Worse than Avg
Here
53.9%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.5%
Worse than Avg
Here
72.5%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.2%
Worse than Avg
Here
4.2%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (14.5)

Heritage Hall Clintwood has faced recurring issues across 25 deficiencies spanning four surveys, with one family complaint about medical record privacy. The facility shows persistent problems with medical care, medication management, and record-keeping that have recurred from 2019 through 2024, suggesting ongoing quality concerns. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.

Jun 27, 2024Routine
9
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0932Potential for harm · IsolatedCorrected

Smoke Deficiencies

Meet other general requirements.

May 5, 2022Routine
4
0761Potential for harm · Widespread

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0352Potential for harm · PatternCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Jun 20, 2019Routine
11
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Hall Clintwood

Organization Type

for profit

Chain Affiliation

Chain Name

Heritage Hall

Chain Size

16 facilities nationwide

Chain avg rating: 3.9/5 · Rank 8 of 16

Ownership & Management

Key personnel

Hopkins, WilliamOfficer / DirectorDalton, RobertOfficer / DirectorGallant, CassandraOfficer / DirectorAmerican Healthcare LLCManagerDalton, BradManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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