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Nursing HomeMedicaid Top Rated

Heritage Hall - Brookneal

Strong Medicare quality ratings; families often praise effective therapy department. Still worth an in-person visit.

633 Cook Avenue, Brookneal, VA 2452860 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 13 Google reviews

Heritage Hall - Brookneal Nursing Home in Brookneal, VA — Street View
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What this means for your family

While the facility is praised for its therapy team and cleanliness, the reports of medication errors and neglect are serious red flags. If you are considering this facility, we strongly recommend conducting unannounced visits and asking for specific protocols regarding medication administration and nursing oversight.

Google Reviews

Google Reviews

13 reviews on Google
Heritage Hall - Brookneal receives polarized feedback, with some families praising the therapy department and staff, while others report severe neglect and poor clinical care. Recurring concerns focus on the quality of nursing attention and the temperature of meals served to residents.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean10.0ActivitiesN/AMeds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective therapy department
  • Clean, well-maintained building
  • Warm, family-like environment

Concerns

  • Neglect and lack of adequate nursing attention (mentioned by 2 reviewers)
  • Inadequate medication management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)1.02020(2)5.02021(2)5.02022(6)4.52025(2)4.02026(1)

Distribution · 14 analyzed

5
10
4
2
3
0
2
0
1
2

How They Respond to Reviews

15%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It's wonderful to see how clean and well-maintained the building is; what specific routines do you have in place to keep the facility looking so nice?
  • 2We've heard great things about the therapy department; could you tell us more about how the therapists work with residents to help them stay active?
  • 3How do you ensure that medication is administered accurately and that any changes in a resident's prescription are communicated clearly to the family?
  • 4What is your process for monitoring residents during the night or in the event of a medical emergency after hours?
  • 5How does the staff ensure that every resident receives consistent attention and care throughout their entire shift?
  • 6What kind of daily activities or social events do you host to help create that warm, family-like atmosphere mentioned by others?

Personalized based on this facility's data


Key Review Excerpts

Therapy department is amazing and have accomplished so many goals for my father.

Family member · 2022★★★★★

The only consistent complaint is the temperature of the food.

Long-term resident's family · 2025★★★★

They came in once a day and didn't even give half his meds. Staff didn't know how to operate their own equipment.

Family member · 2020☆☆☆☆
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
46%
Registered nurses for medical care
Total Nursing
3.27hrs
80%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility38.4%
Worse than Avg
Here
38.4%
US
14.4%
VA
15.3%
Campbell
13.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.6%
Worse than Avg
Here
34.6%
US
15.3%
VA
16.4%
Campbell
11.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
VA
16.9%
Campbell
20.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
VA
91.0%
Campbell
98.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
19.4%
VA
22.0%
Campbell
20.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.5%
Mixed vs Avgs
Here
24.5%
US
19.5%
VA
20.4%
Campbell
25.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
81.8%
VA
73.9%
Campbell
95.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.3%
Mixed vs Avgs
Here
81.3%
US
79.8%
VA
73.6%
Campbell
93.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
Campbell
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (14.5)
Clean record — no deficiencies

Heritage Hall has 24 deficiencies across two surveys but all have been corrected by the facility. The main problem areas were fire safety systems, resident rights issues, and infection control protocols. Issues did not persist between the 2019 and 2021 surveys, suggesting the facility addresses problems when identified, though the volume of deficiencies indicates ongoing operational challenges.

Dec 16, 2021Routine
12
0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jan 24, 2019Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0022Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Hall - Brookneal

Organization Type

for profit

Chain Affiliation

Chain Name

Heritage Hall

Chain Size

16 facilities nationwide

Chain avg rating: 3.9/5 · Rank 7 of 16

Ownership & Management

Owners

Ahc Acquisitions, LLC

Owner · Organization

12%

Wcc Third Blind Trust

Owner · Organization

78%

Cranwell, Robert

Owner

Cranwell, C.

Owner (parent company)

East, Thomas

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Dalton, RobertOfficer / DirectorEast, ThomasOfficer / DirectorHopkins, WilliamOfficer / DirectorEast, ThomasOfficer / DirectorGallant, CassandraOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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