Heritage Hall - Brookneal
Strong Medicare quality ratings; families often praise effective therapy department. Still worth an in-person visit.
based on 13 Google reviews

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What this means for your family
While the facility is praised for its therapy team and cleanliness, the reports of medication errors and neglect are serious red flags. If you are considering this facility, we strongly recommend conducting unannounced visits and asking for specific protocols regarding medication administration and nursing oversight.
Google Reviews
Google Reviews
13 reviews on Google“Heritage Hall - Brookneal receives polarized feedback, with some families praising the therapy department and staff, while others report severe neglect and poor clinical care. Recurring concerns focus on the quality of nursing attention and the temperature of meals served to residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective therapy department
- Clean, well-maintained building
- Warm, family-like environment
Concerns
- Neglect and lack of adequate nursing attention (mentioned by 2 reviewers)
- Inadequate medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the building is; what specific routines do you have in place to keep the facility looking so nice?
- 2We've heard great things about the therapy department; could you tell us more about how the therapists work with residents to help them stay active?
- 3How do you ensure that medication is administered accurately and that any changes in a resident's prescription are communicated clearly to the family?
- 4What is your process for monitoring residents during the night or in the event of a medical emergency after hours?
- 5How does the staff ensure that every resident receives consistent attention and care throughout their entire shift?
- 6What kind of daily activities or social events do you host to help create that warm, family-like atmosphere mentioned by others?
Personalized based on this facility's data
Key Review Excerpts
“Therapy department is amazing and have accomplished so many goals for my father.”
“The only consistent complaint is the temperature of the food.”
“They came in once a day and didn't even give half his meds. Staff didn't know how to operate their own equipment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hall has 24 deficiencies across two surveys but all have been corrected by the facility. The main problem areas were fire safety systems, resident rights issues, and infection control protocols. Issues did not persist between the 2019 and 2021 surveys, suggesting the facility addresses problems when identified, though the volume of deficiencies indicates ongoing operational challenges.
Dec 16, 2021Routine12
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 24, 2019Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Ownership & Operations
Who Operates This Facility
Heritage Hall - Brookneal
for profit
Chain Affiliation
Heritage Hall
16 facilities nationwide
Chain avg rating: 3.9/5 · Rank 7 of 16
Ownership & Management
Owners
Ahc Acquisitions, LLC
Owner · Organization
Wcc Third Blind Trust
Owner · Organization
Cranwell, Robert
Owner
Cranwell, C.
Owner (parent company)
East, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit heritage-hall.org
Medicare data downloads
Original nursing home datasets
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