Heritage Crossings
Strong Medicare quality ratings; families often praise caring and friendly staff. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
While some families report a very positive, caring experience, the serious allegations of neglect in 2022 are concerning. We strongly recommend scheduling an unannounced visit to observe staff-to-resident interactions firsthand and asking management specifically how they address concerns regarding quality of care.
Google Reviews
Google Reviews
11 reviews on Google“Heritage Crossings receives polarized feedback, with some families praising the caring environment and consistent nursing staff, while others report severe concerns regarding neglect. While long-term residents and their families have historically valued the facility's role in the community, recent negative experiences highlight significant lapses in care quality that potential families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Caring and friendly staff
- Consistent nursing presence
- Good meal quality
- Welcoming community atmosphere
Concerns
- Reports of neglect and poor quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your 5-star CMS rating for health inspections, what specific protocols do you have in place to maintain such high standards of care for all 68 residents?
- 2I noticed your staffing rating is a 4 out of 5; could you explain how you ensure consistent, personalized attention for each resident during shift changes?
- 3Some families have expressed concerns regarding the consistency of care; what systems do you have in place to ensure that every resident receives the same high level of attention and oversight?
- 4Given the positive feedback about your meal quality, could you walk me through how you accommodate individual dietary preferences and ensure residents are enjoying their dining experience?
- 5What does a typical daily schedule look like for a resident here, and how do you encourage participation in the community atmosphere?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating with family members?
Personalized based on this facility's data
Key Review Excerpts
“It would be worth your time to look elsewhere. If I knew then what I know now I sure would have instead of putting my dad through the lack of care, mistreatment, and down right neglect.”
“Heritage Assisted Living is a caring environment for my father in law. I see the same nurses there each week and I love the attention we all receive.”
“Heritage Crossings has been a godsend for my sister and I am so happy to have her in a place that is so caring and friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Crossings shows a pattern of recurring fire safety and building maintenance issues across multiple surveys, with deficiencies in smoke detection systems, electrical equipment, and emergency preparedness appearing regularly from 2022 through 2024. The facility has also had problems with quality of care and medication management. One family filed a complaint about infection control practices. While all issues have correction dates, the repeated safety violations across different surveys suggest ongoing maintenance challenges that families should discuss during visits.
Jun 16, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 20, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Dec 12, 2023Routine4
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 27, 2022Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Heritage Crossings
nonprofit
Chain Affiliation
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 5 of 22 (Best)
Ownership & Management
Owners
Vetter Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit heritagecrossings.com
Medicare data downloads
Original nursing home datasets
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