Heritage Care Center
Strong Medicare quality ratings; families often praise dedicated and hardworking nursing staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
Heritage Care Center is viewed positively by families who appreciate the staff's dedication to resident safety and their willingness to address concerns. Since many reviews are brief, we recommend scheduling an in-person tour to observe the daily environment and asking specific questions about the activities and dining programs that were not mentioned in online feedback.
Google Reviews
Google Reviews
8 reviews on Google“Heritage Care Center receives generally positive feedback from families, with reviewers highlighting the facility's dedication to resident safety and quality of life. While some reviews are brief, those with content emphasize the staff's hard work and the facility's responsiveness to individual care needs.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and hardworking nursing staff
- Commitment to resident safety
- Responsive to family concerns
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed Heritage Care Center has a 3-star rating for health inspections; could you walk me through the specific steps the leadership team is taking to address the recent state violations and improve those outcomes?
- 2Given the recent focus on staffing, how does the facility ensure consistent, high-quality care for all 100 residents during shift changes and weekends?
- 3I appreciate that the team is responsive to family concerns; what is the most effective way for us to communicate with staff if we have questions about our loved one's care plan?
- 4With a 3-star staffing rating, how do you manage the workload to ensure that the dedicated nursing staff has enough time for meaningful, one-on-one interactions with residents?
- 5Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially active throughout the week?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“Putting a family member in a nursing home is not an easy decision. However, choosing the Heritage was a great decision for us and our family member. We know that he is in a caring and safe environment.”
“I have seen this team work tremendously hard through all of covid and I couldn't be more proud of everything they have done to provide quality of life for the residents.”
“Everyone has room for improvement. I have no complaints about the care my mom was given.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
1
measures
4
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Care Center has recurring safety and operational problems, with families filing complaints that led to 6 deficiencies. The facility struggles with persistent fire safety issues (smoke barriers, sprinkler systems), electrical system problems, and medication management errors across multiple years. While all violations have been corrected, the pattern of repeated deficiencies in critical safety areas suggests ongoing maintenance and oversight challenges.
Aug 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 17, 2025Routine15
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 17, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Feb 19, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 2, 2024Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 16, 2023Routine11
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Heritage Care Center
nonprofit
Chain Affiliation
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 19 of 22
Ownership & Management
Owners
Vetter Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit heritagefairbury.com
Medicare data downloads
Original nursing home datasets
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