See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Hereford Nursing & Rehabilitation

Strong Medicare quality ratings; families often praise responsive communication regarding medical questions. Still worth an in-person visit.

231 Kingwood St, Hereford, TX 79045120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 7 Google reviews

5
4
3
2
1
Hereford Nursing & Rehabilitation Nursing Home in Hereford, TX — Street View
Street View

Watch Hereford Nursing & Rehabilitation

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While recent reviews suggest the facility is responsive to medication inquiries and maintains clean rooms, the history of severe allegations regarding neglect and physical injury is deeply concerning. Families should conduct an in-person inspection and specifically ask about protocols for medical emergencies and staff attentiveness during shift changes.

Google Reviews

Google Reviews

7 reviews analyzed
Families can expect responsive communication regarding medication and cleanliness from the staff, as noted by recent visitors. However, there are serious allegations regarding patient neglect, physical bruising, and lack of responsiveness to medical emergencies that must be addressed.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean4.0ActivitiesN/AMeds5.0MemoryN/AComms5.0ValueN/A

Strengths

  • Responsive communication regarding medical questions
  • Cleanliness of rooms and bathrooms
  • Caring and accommodating staff members

Concerns

  • Allegations of patient neglect and physical injury
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(2)3.02019(2)2.32023(3)4.02024(1)

Distribution

5
4
4
1
3
0
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard great things about how responsive your team is to medical questions; how do you ensure that communication stays consistent between the nursing staff and our family?
  • 2Since cleanliness is such a priority for us, could you show us how the daily cleaning schedule for the resident rooms and bathrooms is managed?
  • 3We want to make sure our loved one is well-nourished; could you tell us more about the menu variety and how you handle special dietary needs or meal quality?
  • 4What specific protocols do you have in place to ensure resident safety and prevent any accidental injuries during daily care?
  • 5How do you handle medical emergencies or urgent changes in health status during the overnight hours?
  • 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I have found the staff to quite receptive our questions and concerns. If I ask a question about medication and etcetera, they are going to get back to me within the day.

Long-term resident's family · 2024★★★★

They have bad attitude when asked to do something for the patients. Also my grandma somehow ended up with bruises in her back and hands. They didn’t shower her and she smelled bad when we visited her.

Long-term resident's family · 2023☆☆☆☆

If we had not called his chance of surving that night were slim. Since then doctors have found so many health issues due to neglect.

Long-term resident's family · 2019☆☆☆☆
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
37%
Registered nurses for medical care
Total Nursing
3.35hrs
82%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility37.5%
Worse than Avg
Here
37.5%
US
15.4%
TX
9.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
19.5%
TX
18.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
19.4%
TX
14.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
14.4%
TX
16.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility11.6%
Worse than Avg
Here
11.6%
US
1.6%
TX
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (9.1)

This facility shows a concerning pattern with 15 deficiencies across three surveys, including recent issues in abuse prevention, infection control, and food safety that appear to recur across multiple inspections. The most recent 2025 survey revealed serious problems with policies to prevent abuse and neglect, while infection control and dietary deficiencies have persisted since 2023. All violations have correction dates from the provider, but the recurring nature of key safety issues warrants careful consideration during your visit.

Aug 7, 2025Routine
7
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0637MinorCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 18, 2024Routine
5
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0700MinorCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 9, 2023Routine
3
0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Terrel I Investments, LLC

Organization Type

for profit

Management Company

LLANO ESTACADO HEALTHCARE, LLC

Administrator

MARCUS PEHL

Ownership & Management

Owners

Terrel, Aaron

Owner

Terrel, Audra

Owner

Key personnel

Llano Estacado Healthcare LLCManagerTerrel, AaronManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Call