Henrico Health & Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 201 Google reviews
Watch Henrico Health & Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the rehabilitation therapy department is frequently praised for helping patients recover strength, the facility's inconsistent care quality is a major risk. Families should be extremely cautious and perform frequent, unannounced visits to ensure their loved one's hygiene and medical needs are being met, as multiple reviewers report significant neglect and slow response times.
Google Reviews
Google Reviews
201 reviews on Google“Henrico Health & Rehabilitation Center receives highly polarized feedback, with some families praising the therapy department and specific staff members, while others report severe concerns regarding neglect and poor hygiene. Many reviewers describe the facility as clean and welcoming, but a significant number of negative reports highlight issues with understaffing, slow response times to call bells, and unpleasant odors. Families should be aware that experiences here appear highly inconsistent depending on the shift and specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Engaging and caring activity staff
- Clean and well-maintained facility environment
- Professional and welcoming front desk staff
Concerns
- Severe understaffing leading to slow response times (mentioned by 9 reviewers)
- Unpleasant odors (urine) in hallways (mentioned by 4 reviewers)
- Neglect or lack of assistance with basic hygiene/toileting (mentioned by 7 reviewers)
- Poor medication management and communication (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given that your therapy team is so highly regarded, how do you ensure that same level of dedicated attention carries over into daily assistance with hygiene and toileting needs?
- 3With a capacity of 120 residents, what specific protocols do you have in place to ensure prompt response times when a resident needs help, especially during peak hours?
- 4I’ve heard wonderful things about your activity staff; could you walk me through a typical week of engagement opportunities for residents who might be less mobile?
- 5Regarding medication management, what steps are taken to ensure accuracy and clear communication with families when there are changes to a resident's prescription plan?
- 6I understand maintaining a large facility can be a challenge; what is your current process for ensuring the environment remains fresh and clean throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The Staff was so helpful and calming in dealing with my mother (from the Physical/Occupational staff to the ones who cleaned, brought food, and attended to her needs).”
“The nurses are awful on the weekends they don't even answer the call bells when my sister rang it they never came and when I looked out the door her nurse was playing on her cell phone.”
“I chose this facility for my mother's rehab for both it's five star (medicare?) rating and the on-line reviews. It was the a gigantic disappoitnment. After 16 days I worked to have her transferred to another facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Henrico Health & Rehabilitation Center has a concerning pattern of repeated deficiencies, with nearly half (45 of 99) triggered by family complaints. The facility consistently struggles with resident safety, abuse prevention, and care planning across multiple years. Recent 2025 violations include failures to properly report suspected abuse and prevent accidents, indicating ongoing safety issues that persist despite corrections.
Jan 15, 2026Routine15
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Meet other general requirements that are deficient.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 13, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 24, 2025Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 6, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 8, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Federal Penalties
Fine
Feb 24, 2025
$132,741
Fine
Sep 6, 2024
$23,196
Fine
Oct 4, 2023
$104,310
Ownership & Operations
Who Operates This Facility
Henrico Health & Rehabilitation Center
nonprofit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Ownership & Management
Owners
Henrico Holdings 1 LLC
Owner · Organization
Ak 2003 Family Trust
Owner (parent company) · Organization
AL 2003 Family Trust
Owner (parent company) · Organization
Central Bay LLC
Owner (parent company) · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Golden 2017 Family Grantor Trust
Owner (parent company) · Organization
Golden 2017 LLC
Owner (parent company) · Organization
Matt 2002 Family Grantor Trust
Owner (parent company) · Organization
Matt 2002 LLC
Owner (parent company) · Organization
Nathan 5604 & Family LLC
Owner (parent company) · Organization
Nathan 5604 Family Grantor Trust
Owner (parent company) · Organization
Nathan 5604 LLC
Owner (parent company) · Organization
Pivotal Central LLC
Owner (parent company) · Organization
Sas 1998 Family Trust
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
201 reviews from families & visitors
Official Website
Visit mfa.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Clara's East Assisted Living Facility
1.3 miAssisted Living · Highland Springs, VA
Candle Light Senior Manor
4.1 miAssisted Living · Richmond, VA
Continued Care II
4.4 miAssisted Living · Richmond, VA
Living Green Assisted Home Care, LLC
4.7 miAssisted Living · Mechanicsville, VA
A Daughter's Embrace Residential Care
5.0 miAssisted Living · Henrico, VA
One on One Family and Friends, LLC
5.2 miAssisted Living · Mechanicsville, VA