Hendersonville Health and Rehabilitation
Strong Medicare quality ratings; families often praise highly regarded physical therapy department. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
While Hendersonville Health and Rehabilitation is frequently praised for its clean environment and strong physical therapy team, the recurring reports of residents being left to wait for bathroom assistance are a critical red flag. When touring, we strongly recommend asking for specific nurse-to-patient ratios on night shifts and observing how quickly staff respond to call lights in the hallways.
Google Reviews
Google Reviews
35 reviews on Google“Hendersonville Health and Rehabilitation receives polarized feedback, with many families praising the facility's cleanliness and the compassion of the staff, while others report serious concerns regarding neglect and understaffing. While some reviewers highlight excellent rehab therapy and a welcoming environment, multiple reports of residents being left to soil themselves due to slow response times suggest significant inconsistencies in daily care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical therapy department
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Engaging life enrichment and activity programs
Concerns
- Slow response times to call lights resulting in residents soiling themselves (mentioned by 5 reviewers)
- Understaffing, particularly during night shifts (mentioned by 4 reviewers)
- Rude or dismissive behavior from nursing staff (mentioned by 3 reviewers)
- Poor communication and customer service regarding patient information (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your physical therapy department is highly regarded; how do you integrate those therapy goals into the daily routine for residents?
- 2With the current staffing levels, what is your protocol for ensuring call lights are answered promptly, especially during the night shift?
- 3How do you ensure consistent communication with families regarding changes in a resident's medication or health status?
- 4I see you actively engage with online feedback; how do you use that input to improve the quality of care and staff interactions?
- 5What specific steps are taken to ensure that residents in memory care receive the personalized attention and specialized support they need?
- 6Could you walk me through how your team handles medical emergencies or urgent health concerns during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My wife was here for 2 months before she passed away. She had Dementia, was non verbal and non-ambulatory. The staff could not have been more attentive. They made sure she was well cared for and fed.”
“The new administrator is awesome. She originally has a social work background and is extremely compassionate. You will see her working in the dining room, answering call lights or doing whatever is needed to assist her team.”
“If waiting hours for tylenol because they're out of the tramadol you're supposed to have sounds like acceptable care then this is the place for you. Or being told they don't have the right equipment to get you to the toilet so just soil yourself and we'll clean you up later sounds like care with dignity, sure this place would work for you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of family complaints that triggered 12 of 15 deficiencies, indicating ongoing problems that prompted relatives to file reports. The most frequent issues involved resident rights violations, medication management problems, and safety concerns including blocked emergency exits. While the facility has corrected all cited deficiencies, the repeated complaints and safety violations warrant careful consideration during any visit.
Sep 11, 2024Complaint3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 11, 2024Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Jan 25, 2024Complaint1
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Jun 16, 2023Complaint8
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jun 16, 2023Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Hendersonville Health and Rehabilitation
for profit
Chain Affiliation
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 4 of 17 (Best)
Ownership & Management
Owners
Bluesky Healthcare INC
Owner · Organization
Flat Rock Management Company
Owner · Organization
Ardent Health and Rehabilitation Co
Owner (parent company) · Organization
Hutsenpiller, Wendie
Owner (parent company)
Malanowski, Kenneth
Owner (parent company)
Sprenger, Nicole
Owner (parent company)
Sprenger, Tracey
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit hendersonville.sanstonehealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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