Henderson Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Below average in NV · Below recommended RN staffing · Below chain average · $40,830 in fines
What this means for your family
While some patients report successful rehabilitation, the recent, consistent reports of neglect, poor hygiene, and slow response times are deeply concerning. If you consider this facility, we strongly recommend unannounced visits during evening or weekend hours to observe actual staffing levels and patient care quality firsthand.
Google Reviews
Google Reviews
83 reviews on Google“Henderson Health and Rehabilitation presents a highly polarized experience for families, with recent reviews oscillating between praise for individual staff members and severe allegations of neglect. While some families report successful rehabilitation and compassionate care, a significant number of recent reviewers describe issues with basic hygiene, slow response times, and poor communication. Prospective families should be aware of the stark contrast between the facility's polished marketing and the distressing reports regarding patient dignity and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and effective rehabilitation therapy
- Specific staff members noted for individual compassion
- Clean and well-maintained physical environment
- Helpful admissions and administrative support
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Understaffing leading to neglect of basic hygiene (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Poor quality, cold, or inadequate food (mentioned by 4 reviewers)
- Reports of roach infestation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the size of the facility with 266 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents' daily hygiene needs are met consistently?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach nursing staff or administration to get timely updates on their loved one?
- 3Could you walk me through the current process for monitoring and maintaining room cleanliness, particularly regarding pest control, to ensure a comfortable living environment?
- 4With the rehabilitation program being a noted strength here, how do you integrate that therapy focus into the daily routine for long-term residents?
- 5What steps are being taken to improve the variety and quality of the dining experience to ensure residents are receiving nutritious and appealing meals?
- 6How does your team handle medical emergencies or urgent health changes, and how quickly can we expect to be notified if a situation arises?
Personalized based on this facility's data
Key Review Excerpts
“The day shift people and therapists are great but once the sun goes down it’s a whole different world. Tying people to chairs with bed sheets, teasing and making fun of them about their appearances.”
“The response time from the time the patient presses the nurses button is 30-60 minutes. There should be an investigation done on this facility.”
“The staff here showed a lot of care and respect towards me. Always felt comfortable, would definitely recommend.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 12 complaints about safety hazards, physical restraints, and wound care issues. The most recurring problems involve accident prevention and safety, emergency preparedness, and fire safety systems. While most deficiencies show correction dates, the facility continues to struggle with basic safety measures across multiple surveys, and one recent governance deficiency remains without a correction plan, suggesting ongoing operational challenges.
Jan 16, 2026Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Aug 1, 2025Routine15
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 30, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 28, 2025Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nov 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 23, 2024Routine18
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Dec 13, 2023
$40,830
Ownership & Operations
Who Operates This Facility
Henderson Health and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 248 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit hendersonhealth.net
Medicare data downloads
Original nursing home datasets
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