Henderson Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 58 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (60%)
Bottom 25% in TN · Critically understaffed (RN) · Worst in AHAVA HEALTHCARE chain · $81,328 in fines
What this means for your family
Henderson Health and Rehabilitation Center is highly regarded for its physical therapy and nursing staff, making it a strong candidate for recovery. However, families should verify room availability in person rather than relying on website listings and should inquire about current staffing ratios to ensure their loved one will receive sufficient one-on-one attention.
Google Reviews
Google Reviews
58 reviews on Google“Henderson Health and Rehabilitation Center receives high praise for its friendly, attentive staff and effective rehabilitation services, with many families reporting that their loved ones felt well-cared for and comfortable. While the facility is frequently described as clean and welcoming, some reviewers have noted concerns regarding understaffing and discrepancies between advertised room availability and reality. Overall, it is viewed as a reliable option for rehab and long-term care by the majority of reviewers.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Welcoming atmosphere for visitors
Concerns
- Understaffing leading to limited one-on-one time (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how friendly and attentive the nursing staff is; how do you ensure they are able to provide that level of personal care during busy shifts?
- 2Since we noticed the facility is very well-maintained and clean, what is your routine for keeping the resident living areas and common spaces looking their best?
- 3We are interested in the physical and occupational therapy programs here; how do the therapists work with residents to help them reach their specific mobility goals?
- 4What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5What kind of daily activities or social events do you have planned to help residents stay engaged and connected with each other?
- 6We noticed the management is very active in communicating with families through online feedback; how can we best stay in touch with the administration regarding our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses have all been wonderful and attentive to his needs. They and the FNP actually listen and explain medications and goals in simple terms. They have the best therapy department around.”
“The PT and OT was amazing. They worked with him and got him back to walking and got movement back in his hand again.”
“I saw caring professionals working hard. Understaffed, need more one on one time with residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 10 of the 28 deficiencies found across recent inspections. The facility has recurring problems with medication management, infection control, and fire safety systems that appear across multiple surveys from 2020 to 2025. While all deficiencies show correction dates, the pattern of repeated issues in core care areas and ongoing family complaints suggests persistent operational challenges that warrant careful consideration during your visit.
Nov 19, 2025Routine6
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 7, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 2, 2024Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 2, 2024Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 4, 2023Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 18, 2020Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Federal Penalties
Fine
Dec 4, 2023
$81,328
Ownership & Operations
Who Operates This Facility
Henderson Health and Rehabilitation Center
for profit
Chain Affiliation
Ahava Healthcare
16 facilities nationwide
Chain avg rating: 2.5/5 · Rank 13 of 15 (Worst)
Ownership & Management
Owners
Mce Associates LLC
Owner · Organization
Labin, Shiya
Owner
Neuman, Benjamin
Owner
Niederman, Anshel
Owner
Eisen, Menashe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Bent
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Gabrielle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Raquel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit hendersonctr.com
Medicare data downloads
Original nursing home datasets
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