Hemphill Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 8 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in Texas · Worst in GULF COAST LTC PARTNERS chain · $60,212 in fines · Very few deficiencies
What this means for your family
The facility shows a trend of positive recent feedback regarding cleanliness and staff quality. However, because of a severe past report of falls and broken bones, families should perform a thorough inspection of safety protocols and fall prevention measures during their visit.
Google Reviews
Google Reviews
8 reviews analyzed“Families can expect a facility that is noted for its cleanliness and proximity to Sabine County Hospital, with some long-term residents having stayed for nearly two decades. However, there is a critical historical report of severe neglect involving falls and poor oral care that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Extremely clean environment
- Excellent nursing and rehab services
- Long-term resident stability
- Convenient location near local hospital
Concerns
- History of serious patient safety issues including falls and broken bones
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what specific cleaning protocols are in place for the resident rooms?
- 2Since the facility is so close to the local hospital, how quickly can medical teams coordinate care if an urgent situation arises?
- 3What specific steps are being taken to enhance the staffing levels and ensure there is enough support for the residents during busy shifts?
- 4What kind of specialized monitoring or preventative measures are in place to help prevent falls and ensure resident safety?
- 5We've noticed some great feedback regarding the rehab services; could you tell us more about how the therapy team works with residents on their daily mobility?
- 6What kind of daily activities or social events are planned to help the long-term residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mother has lived here for 19 years I have no complaints!”
“Extremely clean, excellent staff, close to sabine county hospital.”
“Worst care I've seen. Our family member fell multiple times, broke bones, poor oral care, very disappointed, looks like a nice place, but looks are deceiving”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies with families filing at least 10 complaints that triggered federal investigations. The most recurring problems involve abuse and neglect protection, resident rights violations, and medication management issues. While the facility reports correcting individual violations, the pattern of repeated deficiencies across multiple surveys and ongoing family complaints suggests persistent quality of care challenges that families should carefully consider.
Sep 24, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 14, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 24, 2024Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Jun 11, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 2, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Sep 24, 2025
$12,425
Fine
May 15, 2024
$16,801
Fine
Jun 20, 2023
$24,296
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
GHC HEMPHILL OPERATIONS, LLC
CARLETTA J CRAMER
Chain Affiliation
Gulf Coast Ltc Partners
19 facilities nationwide
Chain avg rating: 2.4/5 · Rank 20 of 20 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.