Strong Medicare quality ratings; public reviewers often praise highly effective rehabilitation services. Still worth an in-person visit.
based on 26 Google reviews

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Helen Porter Healthcare & Rehab has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective rehabilitation services and compassionate and friendly nursing staff. Review the component ratings and current source records before deciding.
Helen Porter Healthcare & Rehab receives high praise for its rehabilitation services and the genuine compassion of its nursing staff, with many families noting the facility's friendly atmosphere. However, there are serious concerns regarding end-of-life care and communication, as evidenced by a recent report of a resident passing away unattended. Families should weigh the strong rehab outcomes against these critical lapses in oversight.
Quality Themes
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Concerns
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Distribution · 27 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff are friendly and caring.many have been here over a decade.They took amazing care of my Dad who was more than a difficult patient! Their memory care unit is one of the best activities and music tailored to their needs!”
“From the moment she arrived at the Post Acute Care wing, I was immediately impressed by the level of care and dedication demonstrated by your team, despite the challenges with staffing levels.”
“A truly wonderful, one of a kind father/grandfather/brother/friend passed away unattended and alone on the nursing unit, which he adamantly refused to be moved to, at Helen Porter on 9/14/25.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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measures
5
measures
4
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Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has recurring issues with food safety appearing in two separate surveys, plus problems with medication management and care planning that families should note. While most deficiencies have been corrected, families have filed complaints leading to citations for resident rights violations and abuse prevention policies, indicating potential ongoing concerns about how residents are treated and protected.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Helen Porter Healthcare & Rehab
nonprofit
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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