Helen Porter Healthcare & Rehab
Strong Medicare quality ratings; families often praise highly effective rehabilitation services. Still worth an in-person visit.
based on 26 Google reviews
Watch Helen Porter Healthcare & Rehab
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly regarded for its rehabilitation programs and active social environment, making it a strong candidate for short-term recovery. However, given the recent report of a resident passing away unattended, I strongly advise families to ask specifically about their protocols for monitoring residents in nursing units and how they handle communication during end-of-life care.
Google Reviews
Google Reviews
26 reviews analyzed“Helen Porter Healthcare & Rehab receives high praise for its rehabilitation services and the genuine compassion of its nursing staff, with many families noting the facility's friendly atmosphere. However, there are serious concerns regarding end-of-life care and communication, as evidenced by a recent report of a resident passing away unattended. Families should weigh the strong rehab outcomes against these critical lapses in oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation services
- Compassionate and friendly nursing staff
- Engaging activities and social environment
- Well-maintained facility and courtyard
Concerns
- Inadequate monitoring leading to unattended resident death
- Staffing level challenges (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for rehabilitation, how do you ensure that the same level of attentive care extends to long-term residents who may require consistent monitoring?
- 2I noticed that communication is an area the facility is working to improve; could you walk me through your process for keeping families updated on their loved one's daily condition and any changes in health?
- 3With staffing levels being a common topic in the industry, how do you ensure that your team is adequately supported so that every resident receives timely assistance when they need it?
- 4I read wonderful things about your courtyard and social activities; what are some of the most popular ways residents here stay engaged and connected with one another throughout the week?
- 5Regarding the recent safety incidents mentioned in public reports, what specific protocols or changes have been implemented to ensure closer supervision and resident safety moving forward?
- 6Since the facility has a 4-star rating for health inspections, what are some of the specific steps your team takes to maintain those high standards on a day-to-day basis?
Personalized based on this facility's data
Key Review Excerpts
“The staff are friendly and caring.many have been here over a decade.They took amazing care of my Dad who was more than a difficult patient! Their memory care unit is one of the best activities and music tailored to their needs!”
“From the moment she arrived at the Post Acute Care wing, I was immediately impressed by the level of care and dedication demonstrated by your team, despite the challenges with staffing levels.”
“A truly wonderful, one of a kind father/grandfather/brother/friend passed away unattended and alone on the nursing unit, which he adamantly refused to be moved to, at Helen Porter on 9/14/25.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with food safety appearing in two separate surveys, plus problems with medication management and care planning that families should note. While most deficiencies have been corrected, families have filed complaints leading to citations for resident rights violations and abuse prevention policies, indicating potential ongoing concerns about how residents are treated and protected.
Jan 13, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 27, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 5, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 3, 2023Routine1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Helen Porter Healthcare & Rehab
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit uvmhealth.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.