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Nursing HomeMedicaid Top Rated

Hebrew Home of Greater Washington

Strong Medicare quality ratings; families often praise highly effective rehabilitation (pt/ot) programs. Still worth an in-person visit.

6121 Montrose Road, Rockville, MD 20852558 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 129 Google reviews

5
4
3
2
1
Hebrew Home of Greater Washington Nursing Home in Rockville, MD — Street View
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What this means for your family

While the rehabilitation department is frequently praised for its effectiveness, the facility has persistent, serious issues with hygiene (specifically pest infestations) and staffing levels. If you choose this facility, it is critical to visit frequently, monitor your loved one's hygiene and medication schedule personally, and maintain a direct line of communication with the administration to ensure issues are addressed.

Google Reviews

Google Reviews

129 reviews on Google
The Hebrew Home of Greater Washington receives highly polarized feedback, with many families praising the rehabilitation services and specific staff members, while others report severe neglect and safety concerns. While some families appreciate the clean facilities and attentive care, a significant number of reviewers cite issues with understaffing, poor communication, and hygiene problems, including reports of mice and roaches. Prospective families should be aware of these inconsistencies and consider visiting frequently to monitor care quality.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean3.0Activities8.0Meds2.0Memory6.0Comms3.0Value3.0

Strengths

  • Highly effective rehabilitation (PT/OT) programs
  • Clean and well-maintained physical environment
  • Some dedicated and compassionate nursing staff
  • Active social and activity calendar

Concerns

  • Mice and pest infestation (mentioned by 6 reviewers)
  • Severe understaffing leading to slow response times (mentioned by 12 reviewers)
  • Poor communication and lack of responsiveness from management (mentioned by 8 reviewers)
  • Medication management errors and delays (mentioned by 5 reviewers)
  • Inadequate hygiene and toileting assistance (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(4)'21(10)'23(11)'25(15)'26(4)

Distribution · 112 analyzed

5
50
4
6
3
3
2
6
1
47
13 reviews posted between Dec 18, 2024Dec 21, 2024 · 10 were 5-star

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about your rehabilitation programs; could you tell us more about how the PT and OT teams work with residents to maintain their mobility?
  • 2With such a large community of over 500 residents, what specific steps does your team take to ensure medication is administered accurately and on schedule?
  • 3How does the management team ensure consistent communication with families, especially when there are updates regarding a resident's care plan?
  • 4What is your protocol for ensuring timely response to call lights, particularly during the night shifts or busy meal times?
  • 5We'd love to hear more about the social calendar—what are some of the most popular group activities or outings that residents participate in?
  • 6Could you describe your current processes for facility maintenance and how you ensure a clean, pest-free environment for all residents?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT staff worked diligently to get my husband prepared physically to return home with having skills to be comfortable enough to manage until home care began.

Rehab patient's spouse · 2022★★★★★

The mice are big and bold, walking around with no care in and out of patients rooms and into the kitchen are where food is prepared. The worst part about it is, staff is totally checked out.

Family member · 2024☆☆☆☆

The staff here is unprofessional and inattentive. They routinely administer medications without informing the patients what they are taking... patients are left in soiled garments for hours.

Family member · 2024☆☆☆☆
Source: 129 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
87%
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
19%
Lower is better (< 30% = good)
RN Turnover
19%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
12.1%
MD
22.2%
Montgomery
25.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.3%
Mixed vs Avgs
Here
13.3%
US
15.3%
MD
24.5%
Montgomery
10.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.5%
Mixed vs Avgs
Here
17.5%
US
14.4%
MD
21.5%
Montgomery
8.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.8%
Mixed vs Avgs
Here
16.8%
US
19.5%
MD
16.6%
Montgomery
23.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
MD
96.6%
Montgomery
92.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.3%
Worse than Avg
Here
16.3%
US
15.4%
MD
14.1%
Montgomery
12.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.0%
Better than Avg
Here
91.0%
US
81.8%
MD
78.7%
Montgomery
73.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.7%
Better than Avg
Here
80.7%
US
79.7%
MD
80.6%
Montgomery
71.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
MD
1.3%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (18.9)
12 complaint-triggered

Multiple family complaint reports have triggered investigations revealing concerning patterns in fire safety systems, care planning, and abuse prevention protocols. The facility shows recurring issues with smoke detection and sprinkler maintenance, resident assessment and care planning deficiencies, and failures to properly respond to alleged abuse incidents. While all deficiencies have correction dates, the pattern of repeated violations across multiple surveys suggests ongoing operational challenges families should carefully evaluate.

Oct 17, 2025Complaint
2
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 7, 2025Routine
12
0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Feb 7, 2025Complaint
10
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Dec 20, 2019Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0363Minimal · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0911Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0293Minimal · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0331Minimal · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0355Minimal · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 10, 2018Routine
10
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0321Minimal · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0353Minimal · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Minimal · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hebrew Home of Greater Washington

Organization Type

nonprofit

Ownership & Management

Key personnel

Enlow, DeannaW-2 Managing EmployeeLederman, BruceW-2 Managing EmployeeStettes, KarenW-2 Managing EmployeeTanner Hill, TerriW-2 Managing EmployeeBaraf, AlisonOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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