Hebrew Home of Greater Washington
Strong Medicare quality ratings; families often praise highly effective rehabilitation (pt/ot) programs. Still worth an in-person visit.
based on 129 Google reviews

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What this means for your family
While the rehabilitation department is frequently praised for its effectiveness, the facility has persistent, serious issues with hygiene (specifically pest infestations) and staffing levels. If you choose this facility, it is critical to visit frequently, monitor your loved one's hygiene and medication schedule personally, and maintain a direct line of communication with the administration to ensure issues are addressed.
Google Reviews
Google Reviews
129 reviews on Google“The Hebrew Home of Greater Washington receives highly polarized feedback, with many families praising the rehabilitation services and specific staff members, while others report severe neglect and safety concerns. While some families appreciate the clean facilities and attentive care, a significant number of reviewers cite issues with understaffing, poor communication, and hygiene problems, including reports of mice and roaches. Prospective families should be aware of these inconsistencies and consider visiting frequently to monitor care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation (PT/OT) programs
- Clean and well-maintained physical environment
- Some dedicated and compassionate nursing staff
- Active social and activity calendar
Concerns
- Mice and pest infestation (mentioned by 6 reviewers)
- Severe understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 8 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 112 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your rehabilitation programs; could you tell us more about how the PT and OT teams work with residents to maintain their mobility?
- 2With such a large community of over 500 residents, what specific steps does your team take to ensure medication is administered accurately and on schedule?
- 3How does the management team ensure consistent communication with families, especially when there are updates regarding a resident's care plan?
- 4What is your protocol for ensuring timely response to call lights, particularly during the night shifts or busy meal times?
- 5We'd love to hear more about the social calendar—what are some of the most popular group activities or outings that residents participate in?
- 6Could you describe your current processes for facility maintenance and how you ensure a clean, pest-free environment for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT staff worked diligently to get my husband prepared physically to return home with having skills to be comfortable enough to manage until home care began.”
“The mice are big and bold, walking around with no care in and out of patients rooms and into the kitchen are where food is prepared. The worst part about it is, staff is totally checked out.”
“The staff here is unprofessional and inattentive. They routinely administer medications without informing the patients what they are taking... patients are left in soiled garments for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple family complaint reports have triggered investigations revealing concerning patterns in fire safety systems, care planning, and abuse prevention protocols. The facility shows recurring issues with smoke detection and sprinkler maintenance, resident assessment and care planning deficiencies, and failures to properly respond to alleged abuse incidents. While all deficiencies have correction dates, the pattern of repeated violations across multiple surveys suggests ongoing operational challenges families should carefully evaluate.
Oct 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2025Routine12
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Construct fire resistant interior walls.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Feb 7, 2025Complaint10
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 20, 2019Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 10, 2018Routine10
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Hebrew Home of Greater Washington
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit smithlifecommunities.org
Medicare data downloads
Original nursing home datasets
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