Heather Manor Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean facility environment. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
While older reviews suggest a clean and pleasant environment, recent feedback indicates a decline in staff attentiveness and significant noise issues on weekends. Families should visit during a weekend to personally assess the noise levels and staff presence before making a decision.
Google Reviews
Google Reviews
9 reviews on Google“Heather Manor Nursing and Rehabilitation Center receives highly polarized feedback, with a significant number of reviews lacking any descriptive text. While some visitors report a clean and welcoming atmosphere, recent feedback highlights serious concerns regarding excessive noise levels on weekends and a lack of staff engagement with visitors.”
Quality Themes
Tap a score for detailsStrengths
- Clean facility environment
- Welcoming atmosphere
Concerns
- Excessive noise levels on weekends
- Lack of staff engagement or greeting for visitors
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and welcoming the environment is here; how do you ensure that sense of warmth is maintained for new residents?
- 2Since we want to make sure we stay connected, what is the best way for us to communicate with the nursing team regarding updates on our loved one?
- 3We noticed the facility is very well-staffed according to recent reports; how does that high staffing level translate into personalized attention for each resident?
- 4How do you manage the noise levels in the common areas, especially during the busier weekend hours, to ensure a peaceful environment for everyone?
- 5Can you tell us about the daily activities and social engagement opportunities available to help residents stay active and connected with others?
- 6In the event of a medical emergency during the night or over the weekend, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Wonderful staff. Wonderful residents. Wonderful atmosphere. Very clean.”
“Weekends are SO loud in this facility. Even closing the door with your loved one you will still have to speak loudly to be heard 3/4 feet away. This seems like a "band-aid" place where patients arent necessarily taken seriously.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heather Manor shows a pattern of recurring deficiencies across all three surveys, with medication management, resident rights, and infection control being the most frequent problem areas. The facility has consistently struggled with the same issues - medication labeling and management appears in every survey, and infection control deficiencies have persisted from 2023 through 2025. While all deficiencies show correction dates, the repeated nature of core problems suggests ongoing operational challenges that families should carefully consider.
Feb 6, 2025Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 4, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 3, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Heather Manor Nursing and Rehabilitation Center
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 12 of 38
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit heathermanornursingandrehab.com
Medicare data downloads
Original nursing home datasets
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