Heartwood
Strong Medicare quality ratings; families often praise warm, attentive, and patient nursing staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
Heartwood is highly regarded for its clean environment and specialized memory care staff who demonstrate exceptional patience. Families should feel confident in the facility's ability to provide a safe and engaging atmosphere, though you may want to clarify the specific costs associated with their flexible meal plan options.
Google Reviews
Google Reviews
8 reviews on Google“Heartwood is consistently praised for its clean, inviting environment and the genuine warmth of its staff across both independent and memory care wings. Families highlight the facility's ability to handle complex needs, such as dementia care, with patience and deep personal knowledge of the residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and patient nursing staff
- Clean and well-maintained facility
- Cozy and safe atmosphere
- Specialized, high-quality memory care
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your 54-resident capacity, how do you foster that cozy, intimate atmosphere that residents seem to really appreciate?
- 2I noticed your team is very responsive to online feedback; how does that same level of attentiveness translate into your daily communication with families?
- 3With your specialized focus on memory care, what does a typical day of engagement and activities look like for those residents?
- 4Since you maintain a 4-star CMS staffing rating, how do you ensure that the nursing staff remains patient and attentive during busier times of the day?
- 5Regarding the recent state violations, could you walk me through the steps you’ve taken to address those specific areas and prevent them from recurring?
- 6How does your nursing team handle medical emergencies or changes in health status, especially during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff in Arbor are truly gifted and have the patience of saints. Some Dementia patients can get violent and it doesn't even phase the staff. They know their residents like the back of their hands; they know the triggers for each person, they know the battles to pick and the one”
“The facility is very clean, nicely decorated and doesn’t stink. I saw residents getting their nails painted by a staff and others getting ready for dinner.”
“Everyone goes out of there way to show they care for all the people that live there. Everything is clean and the rooms are nice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
8
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heartwood shows recurring issues with fire safety systems and infection control across multiple surveys, with smoke barriers cited twice and vaccination policies appearing repeatedly. The facility has corrected all 19 deficiencies found during routine inspections, with no complaint-triggered violations from families. However, persistent fire safety concerns suggest families should inquire about current safety measures and infection prevention protocols during visits.
Jul 23, 2025Routine3
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Aug 7, 2024Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Jul 19, 2023Routine5
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Heartwood
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Ownership & Management
Owners
Crosby Senior Services
Owner · Organization
Cuyuna Regional Medical Center
Owner · Organization
Presbyterian Homes Housing and Assisted Living, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
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