Heartland Senior Living
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 8 Google reviews
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What this means for your family
Recent feedback suggests the facility has improved in providing compassionate care and maintaining a clean environment. However, given past reports of poor communication regarding medical updates, we recommend that families establish a clear, proactive communication plan with the nursing staff upon admission.
Google Reviews
Google Reviews
8 reviews on Google“Heartland Senior Living receives polarized feedback, with recent reviews highlighting compassionate care and a clean environment, while older reviews raise significant concerns regarding staff conduct and communication. Families should be aware of past reports of inconsistent care protocols and poor transparency regarding medical updates.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful staff
- Clean and well-maintained facility
- Positive community atmosphere
Concerns
- Inconsistent communication regarding medical status and procedures (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a key focus for Heartland, could you walk us through how your team manages daily care needs to ensure residents receive consistent attention?
- 2We noticed that communication regarding medical updates is very important to families; what is your standard process for keeping us informed about a resident's health status or changes in care?
- 3With 8 recent state violations on record, could you share what specific steps or improvements the facility has implemented to address those findings and enhance the quality of care?
- 4I've read wonderful things about the compassionate atmosphere here; what are some of the most popular daily activities that help residents feel connected and engaged with one another?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with family members immediately?
- 6Since maintaining a clean and well-kept environment is a strength here, how do you balance those high standards with the hands-on clinical care that our loved one will need?
Personalized based on this facility's data
Key Review Excerpts
“My sister was cared for with love, and compassion. Each and every staff member treated my sister with. genuine care and respect.”
“The aides do not use gait belts to transfer residents, they make you get the residents their own ice water, you're not allowed to visit in the dining room according to one employee yet the office staff saw me walking in the dining room and never said a word.”
“Best nursing home in the area. Referred by doctors, nurses, hospice etc!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing seven complaints over three years, particularly regarding accident prevention and safety hazards which appear repeatedly across surveys. The most recurring issues involve accident prevention and safety supervision, pressure ulcer care, and infection control programs. While the facility corrects deficiencies when cited, the persistent safety and accident prevention problems suggest ongoing supervision challenges that warrant careful evaluation during any visit.
Mar 6, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 12, 2024Routine11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 6, 2023Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Federal Penalties
Fine
Mar 6, 2026
$95,030
Payment Denial
Mar 6, 2026
14-day denial
Fine
Apr 16, 2025
$14,505
Fine
Jun 12, 2024
$30,137
Fine
Aug 25, 2023
$13,039
Ownership & Operations
Who Operates This Facility
Heartland Senior Living
for profit
Ownership & Management
Owners
Senior Living Holdings LLC
Owner · Organization
Atru LLC
Owner (parent company) · Organization
Bensenville Holdings LLC
Owner (parent company) · Organization
Lhch LLC
Owner (parent company) · Organization
Langsner, Miriam
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit heartlandseniorlivingllc.com
Medicare data downloads
Original nursing home datasets
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