Hearthstone Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 64 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- High staff turnover (55%)
- High RN turnover (67%)
Bottom 25% in OR · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in VOLARE HEALTH chain · $230,522 in fines · Abuse citation
What this means for your family
While some residents have had successful rehab outcomes, the high frequency of reports regarding neglect, hygiene failures, and unresponsiveness is deeply concerning. If you consider this facility, we strongly advise conducting an unannounced visit and asking specifically about their current nurse-to-patient ratios and how they handle medication management and call-light response times.
Google Reviews
Google Reviews
64 reviews on Google“Hearthstone Nursing & Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, chronic understaffing, and poor communication. While some residents praise the physical and occupational therapy teams for aiding their recovery, a significant number of reviewers describe dangerous conditions, including unaddressed medical needs, hygiene failures, and unresponsive staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some dedicated and kind individual staff members
- Convenient location for local residents
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with basic personal care (mentioned by 9 reviewers)
- Unresponsive or rude administrative and nursing communication (mentioned by 8 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Poor food quality and failure to accommodate dietary needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how do you integrate those therapy goals into the resident's daily routine outside of scheduled sessions?
- 2I noticed the facility has a 4/5 staffing rating; could you explain how you manage call light response times during shift changes to ensure residents aren't waiting too long for assistance?
- 3What specific protocols are in place to ensure consistent hygiene and personal care assistance, especially during peak morning and evening hours?
- 4How does your nursing team coordinate with families to ensure medication management is accurate and that any changes in prescriptions are clearly communicated?
- 5I see you actively respond to feedback online; what is your process for addressing family concerns or communication gaps once a resident has moved in?
- 6Could you walk me through how the kitchen team handles specific dietary needs and how you ensure residents are receiving high-quality, nutritious meals that they actually enjoy?
Personalized based on this facility's data
Key Review Excerpts
“I sat in urine while my call light was on for an hour and a half. Medication was given hours and hours after it was due.”
“The Physical and Occupational Therapy staff are incredible. The CNAs have taken good care of me. I am leaving here with skills to help me return to being able to walk.”
“They stopped a needed medication without a Dr. Order. They took all of my Dads belongings and locked them up in Social workers office and forgot to give them back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 45 complaint-triggered deficiencies across multiple surveys, indicating families have repeatedly filed reports about care problems. The most recurring issues involve abuse and neglect protection, nursing staffing adequacy, and medication management. While all deficiencies show correction dates, the persistent nature of complaints about fundamental safety issues like resident protection and adequate nursing coverage suggests ongoing systemic problems that families should carefully investigate before considering placement.
Mar 4, 2026Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 23, 2025Routine5
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
May 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 7, 2024Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Dec 7, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
May 31, 2024
$88,282
Payment Denial
May 31, 2024
48-day denial
Fine
Feb 1, 2024
$82,274
Payment Denial
Feb 1, 2024
7-day denial
Fine
Oct 23, 2023
$59,966
Ownership & Operations
Who Operates This Facility
Hearthstone Nursing & Rehabilitation Center
for profit
Chain Affiliation
Volare Health
16 facilities nationwide
Chain avg rating: 1.7/5 · Rank 12 of 15 (Worst)
Ownership & Management
Owners
Pac 12 Opco Holdco LLC
Owner · Organization
Knox Healthcare Pac 12 Holdings LLC
Owner (parent company) · Organization
Pac 12 Holdings LLC
Owner (parent company) · Organization
Pac 12 Pinnacle Holdco LLC
Owner (parent company) · Organization
Hagler, Alexander
Owner (parent company)
Knox, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit hearthstonencc.com
Medicare data downloads
Original nursing home datasets
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