Heart of the Ozarks Healthcare Center
Strong Medicare quality ratings; families often praise encouraging rehabilitation therapy team. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
While the facility has a dedicated rehabilitation team that some patients appreciate, the facility has a history of serious safety and communication complaints. Families should be extremely cautious and conduct an in-person tour, specifically asking about their protocols for medical equipment monitoring and how they handle after-hours communication with families.
Google Reviews
Google Reviews
31 reviews on Google“Heart of the Ozarks Healthcare Center receives highly polarized feedback, with a significant number of recent five-star reviews lacking written comments contrasted by severe allegations from families. Critics report critical failures in medical oversight, including improper oxygen management, neglect of rehabilitation goals, and unprofessional conduct by staff. While some former patients praise the rehab team and friendliness of staff, the facility faces serious accusations regarding hygiene, communication, and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Encouraging rehabilitation therapy team
- Friendly staff interactions
- Effective care for some long-term residents
Concerns
- Neglect and poor quality of care (mentioned by 6 reviewers)
- Unprofessional or hostile staff behavior (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your rehabilitation therapy team; could you tell me more about how they work with residents to improve their mobility?
- 2What specific steps are being taken to ensure consistent communication between the nursing staff and family members regarding daily updates?
- 3Could you walk me through your protocols for medication management to ensure everything is administered accurately and on schedule?
- 4How would you describe the dining experience here, and what are some of the favorite meals residents enjoy?
- 5What does a typical day look like for residents in terms of social activities and engagement with the community?
- 6In the event of a medical emergency or a sudden change in health status during the night, what is the immediate procedure for notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“My dad's just been released from the hospital and spent 2 DAYS in this facility where they had no idea how to even monitor or operate his oxygen machine!!!!”
“I was at heart of Ozarks in Ava mo for short term for my rehabilitation… I never have a problem they really friendly and really encourage me to meet my discharge goal”
“my aunt went here for awhile during covid while for therapy and they dropped her on her head twice most of the time she called and begged me to bring her food because they didn't want to take care of her”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring issues, particularly with environmental safety and food service, with problems in food handling appearing in both 2022 and 2024 surveys. Families have filed complaints that triggered inspections, including recent concerns about staff training and resident dignity. While all 27 deficiencies across six surveys have been corrected, the repeated issues in key care areas suggest ongoing challenges with maintaining consistent standards.
Mar 25, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Dec 12, 2024Complaint1
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Aug 22, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 3, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 3, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 22, 2019Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Heart of the Ozarks Healthcare Center
for profit
Chain Affiliation
Circle B Enterprises
36 facilities nationwide
Ownership & Management
Owners
Ava Exempt Tr
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit heartoftheozarkshealthcare.com
Medicare data downloads
Original nursing home datasets
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