Health Center at the Hill at Whitemarsh, the
Strong Medicare quality ratings; families often praise high-quality physical and occupational therapy. Still worth an in-person visit.
based on 148 Google reviews
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What this means for your family
The Hill at Whitemarsh is highly regarded for its exceptional physical therapy and beautiful, well-maintained grounds, making it a strong candidate for rehabilitation needs. However, families should be aware of potential communication gaps with the administrative and sales teams, and we recommend scheduling a meal during your tour to verify if the dining quality meets your loved one's expectations.
Google Reviews
Google Reviews
148 reviews on Google“The Health Center at The Hill at Whitemarsh is widely praised for its beautiful, well-maintained campus and high-quality physical therapy and rehabilitation services. While many families express strong satisfaction with the attentive nursing staff and overall care, some reviewers have raised concerns regarding administrative communication, the quality of dining services, and the high cost of the facility.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Beautiful, well-maintained campus and facilities
- Attentive and professional nursing staff
- Serene and quiet environment
Concerns
- Poor quality of dining services (mentioned by 2 reviewers)
- Administrative and sales team communication issues (mentioned by 2 reviewers)
- High cost and financial accessibility (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 151 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the beautiful campus setting, what specific daily activities or outdoor programs are available to help residents stay active and engaged?
- 2How does your nursing team coordinate with the physical and occupational therapy departments to ensure a seamless recovery process for residents?
- 3We understand that dining is a key part of daily life; what steps are you currently taking to enhance the meal experience and variety for residents?
- 4Could you walk us through the best way to maintain consistent communication with your administrative team once a loved one has moved in?
- 5What is the facility's protocol for handling urgent medical needs or emergencies, and how are family members kept informed during those moments?
- 6Since financial planning is a significant consideration, could you clarify the structure of your long-term care costs and what is included in the monthly service fee?
Personalized based on this facility's data
Key Review Excerpts
“This is the finest short- and mid-term post surgical rehab facility in the Delaware Valley. The staff are attentive and caring and the quality of the meals always exceeds expectations.”
“Excellent care! Immaculate rooms and facility. Caring and well qualified staff. If I could rate this facility a 20, I would.”
“Overall a very good nursing rehab facility. Staff friendly. Nursing staff varies, but overall excellent. PT services are exceptional. Dining services are very good. Need for improvement are case management services, discharge planning and warm hand off to healthcare professions involved with home health services.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Health Center at The Hill at Whitemarsh has persistent fire safety and building compliance issues, with deficiencies found across three consecutive surveys spanning 2023-2024. The facility has struggled with fire safety systems, building construction standards, and electrical systems, with some problems recurring despite corrections. One family filed a complaint regarding access to resident records, which was addressed. While all deficiencies show correction dates, the pattern of ongoing safety violations warrants careful consideration.
Dec 5, 2024Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Feb 14, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Apr 21, 2023Routine13
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Health Center at the Hill at Whitemarsh, the
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
148 reviews from families & visitors
Official Website
Visit thehillatwhitemarsh.org
Medicare data downloads
Original nursing home datasets
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