Health Care INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While some visitors report a clean and friendly environment, there are serious, recurring allegations regarding medical neglect and poor administrative communication. We strongly advise families to conduct unannounced visits and specifically inquire about the facility's history of health violations and their process for managing patient medication.
Google Reviews
Google Reviews
14 reviews on Google“HEALTH CARE INC receives highly polarized feedback, with recent reviews highlighting concerns regarding patient neglect and poor medical oversight. While some visitors praise the facility for its cleanliness and friendly staff, others report severe issues including improper medication management and unprofessional administrative leadership.”
Quality Themes
Tap a score for detailsStrengths
- Polite and dedicated CNA staff
- Cleanliness of the facility
- Welcoming common areas
Concerns
- Unprofessional and rude administrative staff (mentioned by 3 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
- Poor quality of care and neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean the facility is and how welcoming the common areas are; what kind of daily activities or social gatherings do you host in those spaces for the residents?
- 2Since we want to ensure everything is handled precisely, could you walk us through your specific process for medication management and how you track administration?
- 3How do you ensure that the dedicated CNA staff has enough support to provide consistent, high-quality care during busy shifts?
- 4In the event of a medical emergency after hours, what is the specific protocol for contacting doctors and notifying the family?
- 5What steps is the administration taking to ensure that communication between the office and family members is clear, timely, and professional?
- 6How does the nursing team monitor for any changes in a resident's health to prevent any lapses in care or oversight?
Personalized based on this facility's data
Key Review Excerpts
“The CNA's are very polite and take excellent care of the residents even though they are understaffed.”
“We visited a relative at this nursing home this weekend 7/14/2023 and even though the building is older, the staff kept everything clean and was very friendly and accommodating.”
“This place almost starved my aunt to death and kept her drugged to keep her quiet. Not exactly fair to a mentally handicapped person. Eight UTIs in one year..... Thank God I got her out of there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
7
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Health Care Inc shows a pattern of recurring safety and operational issues, with 13 deficiencies across two surveys in 2019 and 2022. The facility has persistent problems with fire safety systems, food service operations, and resident care planning that reappeared across both inspections. While all deficiencies were reportedly corrected, the recurrence of similar issues suggests ongoing challenges with maintaining consistent standards.
Aug 24, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 8, 2019Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Health Care INC
for profit
Ownership & Management
Owners
Penland, Pam
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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