Healdsburg Hospital D/p Snf
Strong Medicare quality ratings; families often praise efficient emergency medical treatment. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
This facility provides highly competent emergency and surgical care, with several doctors and nurses receiving exceptional praise. However, families should be extremely cautious regarding medication management and the professionalism of the administrative staff, as multiple reports suggest significant lapses in communication and empathy.
Google Reviews
Google Reviews
46 reviews on Google“While many patients praise the ER staff and specific doctors for being efficient and kind during emergencies, there are serious allegations regarding unprofessionalism and poor treatment by certain medical staff. Families should be aware of significant reports regarding rude front-desk interactions and issues with medication management or follow-up care.”
Quality Themes
Tap a score for detailsStrengths
- Efficient emergency medical treatment
- Kind and professional nursing staff
- Competent surgical and diagnostic procedures
- Clean and quiet ER environment
Concerns
- Unprofessional or rude front desk/receptionist behavior (mentioned by 2 reviewers)
- Poor bedside manner or lack of empathy from specific doctors (mentioned by 2 reviewers)
- Issues with medication refills or management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the nursing staff is so highly regarded for their professionalism, how do you ensure that same level of kindness is maintained during shift changes?
- 2How does the facility manage medication schedules and refills to ensure everything is handled accurately and on time?
- 3With such a small and intimate capacity of 17 residents, how do you foster a sense of community and what kind of daily activities are available?
- 4We've heard great things about the efficiency of the medical and surgical care here; how do you coordinate care between the hospital and the skilled nursing unit?
- 5What steps are in place to ensure clear and consistent communication between the clinical staff and family members regarding updates?
- 6How does the front desk team manage visitor check-ins to ensure a warm and welcoming environment for families arriving for visits?
Personalized based on this facility's data
Key Review Excerpts
“Dr. Nathan Teismann, MD was extremely efficient and professional to do a thorough diagnosis before proceeding with a treatment plan. I felt fortunate to be under his care.”
“I appreciate the amazing and hospitable care provided by the manager, Lily and her staff. Carolyn the case manager worked with her and made the process simple and easy for me.”
“This place is terrible. They dropped all of their psychiatry patients without warning (mostly children). Also left everyone without medication refills because they weren’t responding to patients or insurance companies.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 10 measures
5
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who were physically restrained
Residents who got a urinary tract infection
Residents who lost too much weight
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Healdsburg Hospital has a concerning pattern of recurring fire safety deficiencies across all three surveys, particularly with smoke detection systems that were cited in 2018, 2022, and again in 2024. The facility also had issues with care planning and medication management in recent inspections. While all deficiencies have been corrected according to state records, the repeated fire safety violations suggest ongoing maintenance challenges that families should discuss during facility visits.
Aug 16, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 27, 2022Routine4
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Dec 14, 2018Routine6
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 17, 2023
$13,762
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,587
Fine
Sep 5, 2023
$13,762
Fine
Jul 17, 2023
$13,762
Ownership & Operations
Who Operates This Facility
Healdsburg Hospital D/p Snf
nonprofit
Chain Affiliation
Providence Health & Services
9 facilities nationwide
Ownership & Management
Owners
Norcal Healthconnect LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit providence.org
Medicare data downloads
Original nursing home datasets
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