Hayward Health Services
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 11 Google reviews
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What this means for your family
This facility is highly regarded by many long-term families for its compassionate, family-like care and effective therapy. However, you should investigate the recent reports of unprofessionalism regarding resident autonomy and dining staff behavior to ensure your loved one's preferences will be respected.
Google Reviews
Google Reviews
11 reviews on Google“Families often praise the facility for its compassionate, family-like atmosphere and the dedicated nature of the nursing staff. However, there are serious allegations regarding unprofessionalism, lack of resident autonomy, and poor communication from kitchen staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving nursing staff
- Family-oriented atmosphere
- Effective rehabilitation and therapy services
- Strong community and resident connections
Concerns
- Unprofessional behavior and lack of resident autonomy
- Rude kitchen/dining staff
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how do you typically incorporate family feedback into your daily care plans?
- 2We noticed the nursing staff is often described as very compassionate; how do you ensure that this level of personal connection is maintained as residents move through different stages of care?
- 3How would you describe the dining experience here, and what steps are being taken to ensure meal service is both high-quality and a pleasant social time for residents?
- 4What specific protocols are in place to handle medical emergencies or sudden changes in health during the overnight hours?
- 5How do you promote resident autonomy and ensure that individuals still feel in control of their daily choices and personal schedules?
- 6Could you tell us more about the rehabilitation and therapy services available and how they help residents regain their independence?
Personalized based on this facility's data
Key Review Excerpts
“My aunt could not stop talking about the wonderful staff that were here to help her and others. She also made friends with a few residents which made her feel comfortable in a new environment.”
“The entire staff provides such compassionate and professional care for her and all the residents. She has been there almost four years and she loves them, and they love her and treat our entire family like family!”
“My father-in-law was not allowed to make his own choices and was basically forced to do what the nursing staff instructed. The kitchen staff was very rude, and would not accommodate his wishes (within reason) at mealtime”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hayward Health Services shows a pattern of recurring infection control issues appearing in all three federal surveys, alongside problems with resident rights and medication management. The facility has corrected each identified deficiency, but the repeated infection control violations across 2022, 2023, and 2024 suggest ongoing challenges in maintaining consistent standards in this critical safety area.
Dec 17, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 11, 2024Routine3
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 14, 2023Routine2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 14, 2023
$12,649
Ownership & Operations
Who Operates This Facility
Hayward Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 14 of 58
Ownership & Management
Owners
North Shore Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit haywardhs.com
Medicare data downloads
Original nursing home datasets
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