Haviland Operator, LLC
Strong Medicare quality ratings; families often praise highly compassionate and dedicated staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
This facility is highly regarded for its specialized focus on mental health and the genuine compassion of its staff. Families should feel confident in the quality of care provided, though they may want to visit in person to observe daily interactions and confirm that the environment meets their specific needs.
Google Reviews
Google Reviews
18 reviews on Google“Haviland Care Center is consistently praised for its compassionate and dedicated staff, particularly regarding their expertise in mental health care. Families frequently highlight the facility's supportive environment and the personal commitment of the leadership team to resident well-being.”
Quality Themes
Tap a score for detailsStrengths
- Highly compassionate and dedicated staff
- Strong expertise in mental health care
- Welcoming and clean environment
- Proactive and supportive leadership
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your facility's strong reputation for mental health care, how do you integrate specialized support into the daily routines of residents?
- 2With a 3-star staffing rating, could you explain how your team manages daily care to ensure residents receive consistent attention throughout the day?
- 3I noticed you have a very clean and welcoming environment; what specific steps does your team take to maintain this atmosphere for the 45 residents living here?
- 4How do you handle medical emergencies or sudden changes in a resident's health status, especially during evening or weekend hours?
- 5Could you walk me through the types of social or enrichment activities available that help keep residents engaged and connected with one another?
- 6Regarding the recent state violation, could you share what process or changes were implemented to prevent similar issues from occurring in the future?
Personalized based on this facility's data
Key Review Excerpts
“Haviland Care Center is one of the best mental health care facilities I’ve ever been to! The staff really cares for each resident and it is very foreseen that it’s not just a paycheck they go to work for but to make a difference in mental healthcare!”
“Staff helpful/very knowledgeable with mental illness and always willing to answer questions.”
“Thank you for taking such wonderful care of my brother David! You have changed his life and we thank God he has a place to call home now with such a great group of caring and dedicated employees.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
13
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 19 federal deficiencies across three surveys, primarily involving fire safety systems, emergency exits, and electrical equipment safety. All deficiencies have been corrected by the facility, though some issues with electrical cord usage and fire safety systems have recurred across multiple inspections, suggesting ongoing challenges with maintaining safety standards.
Oct 15, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 18, 2024Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 29, 2022Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Haviland Operator, LLC
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit havilandcarecenter.com
Medicare data downloads
Original nursing home datasets
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