Nursing HomeMedicaid Top Rated

Havens at Pensacola, the

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

1900 Summit Boulevard, Northeast Pensacola · Pensacola, FL 32503|120 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 199 Google reviews

(850) 746-0700 Directions Website

Street View

Watch Havens at Pensacola, the

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

The Havens at Pensacola has a strong reputation for effective rehabilitation therapy and a clean environment, which many families appreciate. However, because multiple reviewers have raised serious concerns about understaffing and neglect, we strongly advise that you or a family member remain physically present daily to advocate for your loved one's needs, especially during night and weekend shifts.

Google Reviews

199 reviews on Google

“The Havens at Pensacola receives highly polarized feedback, with many families praising the facility for its clean environment, friendly staff, and effective rehabilitation therapy. However, a significant number of reviewers report critical issues regarding chronic understaffing, neglectful care, and poor communication, particularly during night shifts and weekends. Families considering this facility should be aware that while many have had positive experiences, there are recurring reports of delayed response times and inconsistent quality of care.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Clean and well-maintained facility
Compassionate and attentive nursing staff
Proactive follow-up care after discharge

Concerns

Chronic understaffing leading to delayed response times (mentioned by 9 reviewers)
Neglectful care or lack of assistance with basic hygiene (mentioned by 6 reviewers)
Poor communication between staff and family members (mentioned by 4 reviewers)
Inconsistent food quality and menu variety (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 157 analyzed

110

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's daily routine?
2How does the nursing team ensure that communication remains consistent and clear with family members regarding a resident's daily care and health updates?
3What specific protocols are in place to ensure medication management is handled accurately and that there are no delays in administration?
4With the facility being so well-maintained and clean, what are some of the favorite daily activities or social events that residents look forward to?
5How does the staff manage response times during busy shifts to ensure that residents always receive timely assistance with personal hygiene and basic needs?
6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with outside doctors?

Personalized based on this facility's data

Key Review Excerpts

“The staff at The Havens was friendly, attentive & always helpful. They even followed up with us after our loved one was discharged to make sure we were OK.”

Family member · 2025★★★★★

“The physical facility is nice, but like the other area rehabilitation facilities, it is woefully understaffed. So be warned, if your loved one is sent there... you or a family member, need to be physically present EVERY day.”

Family member · 2024★★★☆☆

“My wife had the worst treatment there. She layed in the bed for a week and no one ever checked her blood/sugar. The woman is diabetic.”

Spouse of resident · 2024★☆☆☆☆

Source: 199 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.69hrs

92%

Registered nurses for medical care

Total Nursing

3.70hrs

90%

All nurses + aides combined

Staff Turnover

48%

Lower is better (< 30% = good)

RN Turnover

35%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility10.2%

Better than Avg

Here

10.2%

19.4%

11.5%

Escambia

14.8%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.4%

Better than Avg

Here

10.4%

19.5%

15.0%

Escambia

11.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.8%

Better than Avg

Here

5.8%

14.4%

9.1%

Escambia

9.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility3.8%

Better than Avg

Here

3.8%

12.1%

4.1%

Escambia

5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility90.5%

Worse than Avg

Here

90.5%

93.4%

98.1%

Escambia

98.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility9.7%

Better than Avg

Here

9.7%

15.3%

10.6%

Escambia

10.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.8%

Better than Avg

Here

96.8%

79.8%

94.7%

Escambia

95.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.6%

Mixed vs Avgs

Here

93.6%

81.8%

94.8%

Escambia

95.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.5%

Escambia

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (7.3)

The Havens at Pensacola shows a relatively clean record with only 6 minor deficiencies across 3 surveys, all corrected by the facility. Issues involved diverse areas including care planning, resident rights, infection control policies, nurse staffing notifications, emergency systems, and bathroom call systems. The scattered nature of deficiencies suggests no systematic care problems, and all violations have been addressed with documented correction dates.

Mar 6, 2025Routine1 finding

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Dec 14, 2023Routine4 findings

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Aug 11, 2022Routine1 finding

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Havens at Pensacola, the

Organization Type

for profit

Ownership & Management

Owners

Havens Snf Operator Holdco LLC

Owner · Organization

100%

Havens Acquisition LLC