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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 357 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Haven of Yuma has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy. Some reviewers note concerns about slow response times to call lights (mentioned by 12 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Haven of Yuma is widely praised for its effective physical and occupational therapy programs, which many residents credit for significant improvements in mobility and recovery. While the nursing and support staff are frequently described as kind and attentive, some families and residents report concerns regarding slow response times for call lights, inconsistent communication, and occasional issues with food quality or dietary management.
Quality Themes
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Distribution · 211 analyzed
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Key Review Excerpts
“The physical therapy team is not just skilled, they are truly top-notch, tailoring my program perfectly to my needs. The nurses and nursing assistants are remarkably compassionate and consistently attentive.”
“The problem there is no communication what so ever. I tried for over a week to find out what the release plan for him was and Noone there could tell me.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Haven of Yuma has 31 deficiencies across four surveys with one family complaint about treatment quality. The facility shows recurring issues with fire safety systems, electrical equipment, and treatment care that persist across multiple years. While all deficiencies have correction dates, the pattern of repeated problems in building safety and care delivery suggests ongoing operational challenges that families should carefully consider.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Source: AZ State Licensing Agency
An onsite complaint survey was conducted on January 2, 2026 for the investigation of intakes #2706072, #2706100, and #2705148. No deficiencies were cited.
The onsite complaint survey was conducted on October 21, 2025 through October 22, 2025, and investigated complaints # 2245696, 2245650, 2245657, 2245747, 2245742, 2245741, 2245730, 2245647, 2245714, 2245702 and 2245649The following deficiencies were cited: OR There were no deficiencies noted.
The complaint investigation was conducted 9/16/25 through 9/17/25 with investigation of intake: 00144535. There were no deficiencies cited.
Violation cited
Violation cited
The state compliance survey was conducted on July 20, 2025, through July 23, 2025, in conjuction with the investigation of complaints # 0013386, AZ00211298(2245654), AZ00208057(2245795), AZ00206285(2245792), AZ00200193(2245791), AZ00200187(2245789), AZ00199753(2245788), AZ00197646(2245786), AZ00197157(2245784), AZ00194952(2245781), AZ00193153(2245777), AZ00192553(2245777), AZ00192553(2245775), AZ00189799(2245773), AZ00188341(2245772), AZ00187534(2245770), AZ00187538(2245768), AZ00186943(2245766), AZ00184487(2245764), AZ00182358(2245759), AZ00179347(2245753), AZ00175870(2245744), AZ00173813(2245740), AZ00173811(2245738), AZ00173368(2245734), 00137160. The recertification survey was conducted on July 20, 2025, through July 23, 2025, in conjunction with the investigation of complaints #AZ00224865, AZ00211296(2245654), AZ00208056(2245794), AZ00206284(2245793), AZ00200190(2245790), AZ00200187(2245789), AZ00199752(2245787), AZ00197645(2245785), AZ00197157(2245784), AZ00196419(2245782), AZ00194950(2245780), AZ00193151(2245776), AZ00192552(2245774), AZ00189799(2245773), AZ00188339(2245771), AZ00187533(2245769), AZ00187437(2245767), AZ00186943(2245766), AZ00184485(2245752), AZ00175867(2245743), AZ00173812(2245739), AZ00173810(2245737), AZ00173367(2245733), 2568261. The following deficiencies were cited: Ñ•
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
The complaint survey was conducted on July 3, 2025, of the following complaint #'s AZ00225968, AZ00225057, SF00135266 There were no deficiencies cited.
The complaint survey was conducted on March 10, 2025 through March 11. 2025 of the following complaint #'s 0011699, AZ00211758, AZ00165348, AZ00170211, AZ00170955, AZ00171588, AZ00172696, AZ00165277. There were no deficiencies cited.
An onsite complaint survey was conducted on December 11, 2024 for the investigation of intake # AZ00219872. There were no deficiencies cited.
Haven of Yuma
for profit
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 12 of 20
Owners
Robertson, Brett
Owner
Samuelian, Robert
Owner
Samuelian, Spencer
Owner
Samuelian, Stephen
Owner
Seastrand, Jason
Owner
West, Christian
Owner
Key personnel
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