Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 188 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 1 finding in latest survey
Haven of Saguaro Valley has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy teams and compassionate and proactive social services staff. Review the component ratings and current source records before deciding.
Haven of Saguaro Valley receives highly polarized feedback, with many families praising the dedicated therapy team and specific staff members like Jessie in social services. However, a significant number of reviewers report serious concerns regarding neglect, including reports of patients left in soiled conditions, slow response times to call lights, and poor communication during discharge. While some families feel their loved ones received excellent care, others describe a facility that is chronically understaffed and unresponsive to urgent needs.
Quality Themes
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Distribution · 171 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The occupational and physical therapists were great and they helped me out with making sure that I could do the needed tasks at home. When it came to the nurses on the floor for the many rooms and people they had to care for, they were under staffed by far.”
“My mother was there for 4 weeks, didn't clean her wounds or her cv line port. Her port was clogged, and she ended up with a secondary infection.”
“Jessie is by far the kindest, most caring social worker we have had the pleasure of working with. She genuinely cares about the patients. She works tirelessly to address their needs and is excellent at communicating with the family.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Haven of Saguaro Valley has concerning complaint-triggered deficiencies, with families filing eight reports that led to violations including resident abuse/neglect, infection control failures, and safety hazards. Recurring issues span medication management, fire safety systems, and abuse prevention across multiple surveys since 2019. While the facility reports correcting all violations, the pattern of repeated problems in critical care areas warrants careful consideration during visits.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Source: AZ State Licensing Agency
An onsite complaint survey was conducted on September 24, 2025 for the investigation of intakes #2599117, #2613588, #2612907, #2263551, #2663552, #2263389, and #2263547. There are no deficiencies cited.
Violation cited
An onsite complaint survey was conducted on March 11, 2025 for the investigation of the following intakes: AZ00212850 and SF00115515. The following deficencies were cited:
Violation cited
An onsite complaint survey was conducted on January 29th, 2025 for the investigation of the following intakes: AZ00221683 and AZ00221765. There are no deficiencies cited.
An onsite complaint survey was conducted on December 12, 2024 through December 16, 2024 for the investigation of intake # AZ00219762, AZ00212917, AZ00212898. There were no deficiencies cited.
An onsite complaint survey was conducted on September 9, 2024 for the investigation of intake #AZ00215652. There were no deficiencies cited.
An onsite complaint survey was conducted on June 19, 2024 for the investigation of intake #s AZ00211933, AZ00211807, AZ00206737, AZ00206552. There were no deficiencies cited.
A complaint survey was conducted on November 1 through November 2, 2023 for the investigation of intake #s: AZ00199598, AZ00202192, AZ00202650 and AZ00202642. There were no deficiencies cited.
Haven of Saguaro Valley
for profit
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 7 of 20
Owners
Robertson, Brett
Owner (parent company)
Samuelian, Robert
Owner (parent company)
Samuelian, Spencer
Owner (parent company)
Samuelian, Stephen
Owner (parent company)
Seastrand, Jason
Owner (parent company)
West, Christian
Owner (parent company)
Key personnel
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