Haven of Saguaro Valley
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 189 Google reviews
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What this means for your family
This facility features an exceptional therapy team and highly dedicated social services staff who can be strong advocates for your loved one. However, the facility has a recurring pattern of understaffing and poor communication; we strongly advise you to visit frequently, maintain direct contact with the social worker, and monitor your loved one's hygiene and medical care closely.
Google Reviews
Google Reviews
189 reviews analyzed“Haven of Saguaro Valley receives highly polarized feedback, with many families praising the dedicated therapy team and specific staff members like Jessie in social services. However, a significant number of reviewers report serious concerns regarding neglect, including reports of patients left in soiled conditions, slow response times to call lights, and poor communication during discharge. While some families feel their loved ones received excellent care, others describe a facility that is chronically understaffed and unresponsive to urgent needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and proactive social services staff
- Clean and modern facility environment
- Specific nursing and CNA staff noted for going above and beyond
Concerns
- Chronic understaffing leading to slow response times (mentioned by 14 reviewers)
- Neglect regarding hygiene and basic patient care (mentioned by 11 reviewers)
- Poor communication and lack of coordination during discharge (mentioned by 6 reviewers)
- Inconsistent quality and temperature of meals (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to meet each resident's specific mobility goals?
- 2With the facility being so clean and modern, what kind of daily activities or social outings do you organize to keep residents engaged with the community?
- 3How does your nursing team ensure that medication management is handled accurately and consistently throughout the day?
- 4What specific steps is the facility taking to ensure that call bells are answered promptly and that staff are available when residents need assistance with personal care?
- 5Can you walk us through your process for coordinating care and communication with families, especially when planning for a resident's transition or discharge?
- 6How does the nursing staff manage medical emergencies or changes in a resident's condition during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The occupational and physical therapists were great and they helped me out with making sure that I could do the needed tasks at home. When it came to the nurses on the floor for the many rooms and people they had to care for, they were under staffed by far.”
“My mother was there for 4 weeks, didn't clean her wounds or her cv line port. Her port was clogged, and she ended up with a secondary infection.”
“Jessie is by far the kindest, most caring social worker we have had the pleasure of working with. She genuinely cares about the patients. She works tirelessly to address their needs and is excellent at communicating with the family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Haven of Saguaro Valley has concerning complaint-triggered deficiencies, with families filing eight reports that led to violations including resident abuse/neglect, infection control failures, and safety hazards. Recurring issues span medication management, fire safety systems, and abuse prevention across multiple surveys since 2019. While the facility reports correcting all violations, the pattern of repeated problems in critical care areas warrants careful consideration during visits.
Dec 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 19, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 13, 2023Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 13, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 25, 2022Routine12
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 24, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 24, 2025 for the investigation of intakes #2599117, #2613588, #2612907, #2263551, #2663552, #2263389, and #2263547. There are no deficiencies cited.
May 20, 2025Other
Violation cited
Mar 11, 2025Complaint
An onsite complaint survey was conducted on March 11, 2025 for the investigation of the following intakes: AZ00212850 and SF00115515. The following deficencies were cited:
Violation cited
Jan 28, 2025ComplaintCleanReport
An onsite complaint survey was conducted on January 29th, 2025 for the investigation of the following intakes: AZ00221683 and AZ00221765. There are no deficiencies cited.
Dec 12, 2024ComplaintCleanReport
An onsite complaint survey was conducted on December 12, 2024 through December 16, 2024 for the investigation of intake # AZ00219762, AZ00212917, AZ00212898. There were no deficiencies cited.
Sep 9, 2024ComplaintCleanReport
An onsite complaint survey was conducted on September 9, 2024 for the investigation of intake #AZ00215652. There were no deficiencies cited.
Jun 19, 2024ComplaintCleanReport
An onsite complaint survey was conducted on June 19, 2024 for the investigation of intake #s AZ00211933, AZ00211807, AZ00206737, AZ00206552. There were no deficiencies cited.
Nov 1, 2023ComplaintCleanReport
A complaint survey was conducted on November 1 through November 2, 2023 for the investigation of intake #s: AZ00199598, AZ00202192, AZ00202650 and AZ00202642. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Haven of Saguaro Valley
for profit
Chain Affiliation
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 7 of 20
Ownership & Management
Owners
Robertson, Brett
Owner (parent company)
Samuelian, Robert
Owner (parent company)
Samuelian, Spencer
Owner (parent company)
Samuelian, Stephen
Owner (parent company)
Seastrand, Jason
Owner (parent company)
West, Christian
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
189 reviews from families & visitors
Official Website
Visit havenhealthaz.com
Medicare data downloads
Original nursing home datasets
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