Haven of Douglas
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 43 Google reviews

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What this means for your family
This facility is highly regarded for its rehabilitation services and clean, welcoming environment. While most families report excellent care, we recommend asking the administration about their training programs for new hires to address concerns raised by some reviewers regarding staff experience levels.
Google Reviews
Google Reviews
43 reviews on Google“Haven of Douglas receives overwhelmingly positive feedback from families and former patients who praise the compassionate, professional staff and the facility's clean, welcoming environment. While the vast majority of reviews are highly complimentary regarding rehabilitation services and nursing care, there are isolated concerns regarding staffing levels and the experience of younger, less experienced personnel.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Strong administrative communication
Concerns
- Inconsistent staffing quality or perceived inexperience (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you incorporate that kind of open communication into your daily care planning for residents?
- 2With a 5-star staffing rating, how do you ensure that newer team members are mentored effectively to maintain the high standard of care your facility is known for?
- 3Given the recent health inspection results, what specific steps is the leadership team taking to address those areas and ensure consistent compliance?
- 4What does a typical afternoon look like for residents in terms of social engagement and activities to keep them active and connected?
- 5How does your nursing team coordinate with the therapy department to ensure a seamless transition for residents moving between medical care and rehabilitation?
- 6In the event of a medical emergency, what is the protocol for notifying family members, and how quickly can we expect an update on our loved one's status?
Personalized based on this facility's data
Key Review Excerpts
“I don’t think I would have been able to walk again without the therapist the CNA would come and check on me make sure I was good I want to thank the entire staff from administration Nurses CNA therapist housekeeping laundry room to the cook the girl from activity to driver that took me to Dr appointments out of town they were all respectful they were angel”
“Communication is outstanding; the team keeps family and Residents informed at every step and always make sure families and residents understand the care plan.”
“I stayed at Haven for 3 weeks following a trauma surgery for a broken ankle. My needs of safety, professional care, cleanliness, physical and occupational therapy, and comfort were all met with kindness and smiles.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Haven of Douglas shows concerning patterns with families filing complaints about resident safety and abuse protection, leading to two complaint-triggered investigations. The facility has recurring issues with fire safety systems, abuse prevention protocols, and quality of care across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the repeated problems with protecting residents from harm and maintaining safety standards warrant careful consideration before visiting.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 7, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jul 25, 2024Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 26, 2023Routine9
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Protect a residents' right to refuse some types of non-requested transfers within the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 6, 2026ComplaintCleanReport
The complaint survey was conducted on January 6, 2025, of the following complaint numbers #€™s 00138887 and 00153178 There were no deficiencies cited.
Oct 23, 2025Complaint
An onsite complaint survey was conducted on October 23, 2025 for the investigation of intakes #00147999, and #00148239. The following deficiencies are cited:
Based on clinical record reviews, staff interviews, facility documentation, and facility policy, the facility failed to ensure one resident was free from preventable accidents including elopement. This deficient practice could result in life-threatening injuries.
Violation cited
Aug 28, 2025Complaint
The investigation of complaint 2592846 was conducted on August 28, 2025. The following deficiencies were cited.
Based on clinical record review, staff interviews, facility documentation, and policy review, the facility failed to protect the rights of one resident (# 2) to be free from abuse by another resident (# 1). The deficient practice could result in other residents being abused.Â
Based on clinical record review, staff interviews, facility documentation, and policy review, the facility failed to protect the resident's (Resident # 2) right to be free from physical abuse by another resident (Resident # 1). The deficient practice could result in other residents being abused.Â
Aug 7, 2025Other
Violation cited
Aug 5, 2025Routine16Report
The State relicensure survey (event ID 1D2A55-HI) was conducted on August 5, 2025 - August 7, 2025. The following deficiencies were cited:
Based on observation, interviews, clinical record review, and review of facility policy and procedure, the facility failed to ensure speech therapy services were provided for one resident (#8) when indicated.Â
Based on interviews, review of clinical record, and review of facility policy, the facility failed to maintain highest practicable well-being by failing to ensure a physician order was followed for one resident (#1) regarding a laboratory order.Findings include:
Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that medications were administered as prescribed for one resident (#24).  Findings included:
Based on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to ensure that an allegation of exploitation for one resident (#24) was reported and investigated. The deficient practice could result in residents be exploited. Findings include:Â
Based on observation, staff interviews, and the facility policy and procedures, the facility failed to ensure that one resident (#56) was afforded privacy during a medical consultation. The deficient practice could result in residents' rights to privacy not being respected. Findings included: Â
Based on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to ensure that an allegation of exploitation for one resident (#24) was reported and investigated. The deficient practice could result in continued exploitation of residents.  Findings include:Â
Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that medications were administered as prescribed for one resident (#24). The deficient practice could impact the health and wellbeing of the residents.  Findings included:
Based on observations, staff interviews and record review, the facility failed to provide an ongoing activity program that provided activities to meet the individual interests and needs to enhance the quality of life for one resident (#12). The deficient practice could result in resident isolation and decreased quality of life.Findings included:
Based on interviews, review of clinical record, and review of facility policy, the facility failed to ensure a physician order was followed for one resident (#1) regarding a laboratory order. The deficient practice could lead to diagnostic testing not being completed and a missed diagnosis.Findings include:
Based on observations, staff interviews, and facility policy review, the facility failed to ensure that food items were stored and prepared under sanitary condition; and failed to ensure that expired food items were discarded. The deficient practice could result in unsafe food storage, placing residents at risk for foodborne illnesses.Findings include:Â Â
Based on observation, interviews, clinical record review, and review of facility policy and procedure, the facility failed to ensure speech therapy services were provided for one resident (#8) when indicated. The deficient practice could lead to residents not receiving rehabilitative services when indicated to assist in reaching their highest practicable level of function.  Findings include:
Based on observations, resident and staff interviews and facility policy review, the facility failed to ensure the environment was free from pests. The deficient practice could result in the spread of germs.   Findings included:Â
The facility failed to ensure that one resident (#56) was afforded privacy during a medical consultation.
Based on observations, staff interviews and record review, the facility failed to provide an ongoing activity program that provided activities to meet the individual interests and needs to enhance the quality of life for one resident (#12). Findings included:
Based on observations, staff interviews, and facility policy review, the facility failed to ensure that food items were stored and prepared under sanitary condition; and failed to ensure that expired food items were discarded. Findings include:Â
Based on observations, resident and staff interviews and facility policy review, the facility failed to ensure the environment was free from pests.Findings included:Â
Jul 3, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 3, 2025 for the investigation of intake #00134771 and #00134007. There are no deficiencies cited.
Nov 14, 2024ComplaintCleanReport
The complaint survey was conducted on November 14, 2024 for the investigation of intakes #AZ00218474 and AZ00218263. There were no deficiencies cited.
Oct 2, 2024ComplaintCleanReport
The complaint survey was conducted on October 2, 2024 for the investigation of intake #AZ00216223. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Haven of Douglas
for profit
Chain Affiliation
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 20 (Best)
Ownership & Management
Owners
Seastrand, Jason
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit havenhealthaz.com
Medicare data downloads
Original nursing home datasets
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