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Nursing HomeMedicaid

Haven of Douglas

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1400 North San Antonio Avenue, Douglas, AZ 8560760 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 43 Google reviews

5
4
3
2
1
Haven of Douglas Nursing Home in Douglas, AZ — Street View
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What this means for your family

This facility is highly regarded for its rehabilitation services and clean, welcoming environment. While most families report excellent care, we recommend asking the administration about their training programs for new hires to address concerns raised by some reviewers regarding staff experience levels.

Google Reviews

Google Reviews

43 reviews on Google
Haven of Douglas receives overwhelmingly positive feedback from families and former patients who praise the compassionate, professional staff and the facility's clean, welcoming environment. While the vast majority of reviews are highly complimentary regarding rehabilitation services and nursing care, there are isolated concerns regarding staffing levels and the experience of younger, less experienced personnel.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0Activities9.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Effective physical and occupational therapy
  • Strong administrative communication

Concerns

  • Inconsistent staffing quality or perceived inexperience (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)1.02021(1)4.02022(1)5.02023(11)5.02024(17)4.62025(11)5.02026(4)

Distribution · 46 analyzed

5
43
4
1
3
0
2
0
1
2
16 reviews posted between Sep 26, 2024Sep 27, 2024 · 16 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your team is very active in responding to online feedback; how do you incorporate that kind of open communication into your daily care planning for residents?
  • 2With a 5-star staffing rating, how do you ensure that newer team members are mentored effectively to maintain the high standard of care your facility is known for?
  • 3Given the recent health inspection results, what specific steps is the leadership team taking to address those areas and ensure consistent compliance?
  • 4What does a typical afternoon look like for residents in terms of social engagement and activities to keep them active and connected?
  • 5How does your nursing team coordinate with the therapy department to ensure a seamless transition for residents moving between medical care and rehabilitation?
  • 6In the event of a medical emergency, what is the protocol for notifying family members, and how quickly can we expect an update on our loved one's status?

Personalized based on this facility's data


Key Review Excerpts

I don’t think I would have been able to walk again without the therapist the CNA would come and check on me make sure I was good I want to thank the entire staff from administration Nurses CNA therapist housekeeping laundry room to the cook the girl from activity to driver that took me to Dr appointments out of town they were all respectful they were angel

Rehab patient · 2025★★★★★

Communication is outstanding; the team keeps family and Residents informed at every step and always make sure families and residents understand the care plan.

Long-term resident's family · 2024★★★★★

I stayed at Haven for 3 weeks following a trauma surgery for a broken ankle. My needs of safety, professional care, cleanliness, physical and occupational therapy, and comfort were all met with kindness and smiles.

Rehab patient · 2022★★★★
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
85%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
15.5%
AZ
11.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AZ
4.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
14.4%
AZ
10.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
19.4%
AZ
20.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
93.4%
AZ
97.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
5.3%
AZ
5.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.4%
Worse than Avg
Here
77.4%
US
79.8%
AZ
87.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.5%
Worse than Avg
Here
81.5%
US
81.8%
AZ
91.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AZ
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.6)
2 complaint-triggered

Haven of Douglas shows concerning patterns with families filing complaints about resident safety and abuse protection, leading to two complaint-triggered investigations. The facility has recurring issues with fire safety systems, abuse prevention protocols, and quality of care across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the repeated problems with protecting residents from harm and maintaining safety standards warrant careful consideration before visiting.

Nov 20, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 28, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 7, 2025Routine
8
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Jul 25, 2024Routine
5
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jan 26, 2023Routine
9
0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0560Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Protect a residents' right to refuse some types of non-requested transfers within the nursing home.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

13total
29deficiencies
Jan 6, 2026Complaint
CleanReport

The complaint survey was conducted on January 6, 2025, of the following complaint numbers #€™s 00138887 and 00153178  There were no deficiencies cited.

Oct 23, 2025Complaint

An onsite complaint survey was conducted on October 23, 2025 for the investigation of intakes #00147999, and #00148239.   The following deficiencies are cited:

25(d) Accidents. The facility must ensure that - §483.25(d)(1) The resident environment remains as free of accident hazards as is possible; and §483.25(d)(2)Each resident receives adequate supervisioFree of Accident Hazards/Supervision/Devices - 0689 FederalCorrected Dec 20, 2025

Based on clinical record reviews, staff interviews, facility documentation, and facility policy, the facility failed to ensure one resident was free from preventable accidents including elopement. This deficient practice could result in life-threatening injuries.

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Dec 20, 2025

Violation cited

Aug 28, 2025Complaint

The investigation of complaint 2592846 was conducted on August 28, 2025. The following deficiencies were cited.

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected Sep 25, 2025

Based on clinical record review, staff interviews, facility documentation, and policy review, the facility failed to protect the rights of one resident (# 2) to be free from abuse by another resident (# 1). The deficient practice could result in other residents being abused.Â

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Sep 25, 2025

Based on clinical record review, staff interviews, facility documentation, and policy review, the facility failed to protect the resident's (Resident # 2) right to be free from physical abuse by another resident (Resident # 1). The deficient practice could result in other residents being abused.Â

Aug 7, 2025Other
NFPA 101 Federal

Violation cited

Aug 5, 2025Routine

The State relicensure survey (event ID 1D2A55-HI) was conducted on August 5, 2025 - August 7, 2025. The following deficiencies were cited:

A medical director shall ensure that: R9-10-413.B.6. If the any of the following services are not provided by the nursing care institution and needed by a resident, the resident is assisted in obtaiR9-10-413.B.6.g.Corrected Oct 1, 2025

Based on observation, interviews, clinical record review, and review of facility policy and procedure, the facility failed to ensure speech therapy services were provided for one resident (#8) when indicated.Â

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Oct 1, 2025

Based on interviews, review of clinical record, and review of facility policy, the facility failed to maintain highest practicable well-being by failing to ensure a physician order was followed for one resident (#1) regarding a laboratory order.Findings include:

An administrator shall ensure that: R9-10-421.B.1. Policies and procedures for medication administration: R9-10-421.B.1.c. Ensure that medication is administered to a resident only as prescribedR9-10-421.B.1.c.Corrected Oct 1, 2025

Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that medications were administered as prescribed for one resident (#24).  Findings included:

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.2.a.Corrected Oct 1, 2025

Based on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to ensure that an allegation of exploitation for one resident (#24) was reported and investigated. The deficient practice could result in residents be exploited. Findings include:Â

10(h) Privacy and Confidentiality. The resident has a right to personal privacy and confidentiality of his or her personal and medical records. §483.10(h)(l) Personal privacy includes accommodationsPersonal Privacy/Confidentiality of Records - 0583 FederalCorrected Oct 1, 2025

Based on observation, staff interviews, and the facility policy and procedures, the facility failed to ensure that one resident (#56) was afforded privacy during a medical consultation. The deficient practice could result in residents' rights to privacy not being respected. Findings included: Â

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreReporting of Alleged Violations - 0609 FederalCorrected Sep 30, 2025

Based on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to ensure that an allegation of exploitation for one resident (#24) was reported and investigated. The deficient practice could result in continued exploitation of residents.  Findings include:Â

21(b)(3) Comprehensive Care Plans The services provided or arranged by the facility, as outlined by the comprehensive care plan, must- (i) Meet professional standards of quality.Services Provided Meet Professional Standards - 0658 FederalCorrected Oct 1, 2025

Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that medications were administered as prescribed for one resident (#24). The deficient practice could impact the health and wellbeing of the residents.  Findings included:

24(c) Activities. §483.24(c)(1) The facility must provide, based on the comprehensive assessment and care plan and the preferences of each resident, an ongoing program to support residents in their cActivities Meet Interest/Needs Each Resident - 0679 FederalCorrected Oct 1, 2025

Based on observations, staff interviews and record review, the facility failed to provide an ongoing activity program that provided activities to meet the individual interests and needs to enhance the quality of life for one resident (#12). The deficient practice could result in resident isolation and decreased quality of life.Findings included:

25 Quality of care Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility Quality of Care - 0684 FederalCorrected Oct 1, 2025

Based on interviews, review of clinical record, and review of facility policy, the facility failed to ensure a physician order was followed for one resident (#1) regarding a laboratory order. The deficient practice could lead to diagnostic testing not being completed and a missed diagnosis.Findings include:

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected Oct 1, 2025

Based on observations, staff interviews, and facility policy review, the facility failed to ensure that food items were stored and prepared under sanitary condition; and failed to ensure that expired food items were discarded. The deficient practice could result in unsafe food storage, placing residents at risk for foodborne illnesses.Findings include:Â Â

65 Specialized rehabilitative services. §483.65(a) Provision of services. If specialized rehabilitative services such as but not limited to physical therapy, speech-language pathology, occupational tProvide/Obtain Specialized Rehab Services - 0825 FederalCorrected Oct 1, 2025

Based on observation, interviews, clinical record review, and review of facility policy and procedure, the facility failed to ensure speech therapy services were provided for one resident (#8) when indicated. The deficient practice could lead to residents not receiving rehabilitative services when indicated to assist in reaching their highest practicable level of function.  Findings include:

90(i)(4) Maintain an effective pest control program so that the facility is free of pests and rodents.Maintains Effective Pest Control Program - 0925 FederalCorrected Oct 1, 2025

Based on observations, resident and staff interviews and facility policy review, the facility failed to ensure the environment was free from pests. The deficient practice could result in the spread of germs.   Findings included:Â

An administrator shall ensure that: R9-10-410.B.1. A resident has privacy in: R9-10-410.B.1.d. A visit or meeting with another resident or an individual;R9-10-410.B.1.d.Corrected Oct 1, 2025

The facility failed to ensure that one resident (#56) was afforded privacy during a medical consultation.

A resident has the following rights: R9-10-410.C.3. To choose activities and schedules consistent with the resident&#39;s interests that do not interfere with other residents;R9-10-410.C.3.Corrected Oct 1, 2025

Based on observations, staff interviews and record review, the facility failed to provide an ongoing activity program that provided activities to meet the individual interests and needs to enhance the quality of life for one resident (#12). Findings included:

An administrator shall ensure that: R9-10-423.A.3. If a nursing care institution contracts with a food establishment, as defined in 9 A.A.C. 8, Article 1, to prepare and deliver food to the nursingR9-10-423.A.3.b.Corrected Oct 1, 2025

Based on observations, staff interviews, and facility policy review, the facility failed to ensure that food items were stored and prepared under sanitary condition; and failed to ensure that expired food items were discarded. Findings include:Â

An administrator shall ensure that: R9-10-425.A.2. A pest control program is implemented and documented;R9-10-425.A.2.Corrected Oct 1, 2025

Based on observations, resident and staff interviews and facility policy review, the facility failed to ensure the environment was free from pests.Findings included:Â

Jul 3, 2025Complaint
CleanReport

An onsite complaint survey was conducted on July 3, 2025 for the investigation of intake #00134771 and #00134007.  There are no deficiencies cited.

Nov 14, 2024Complaint
CleanReport

The complaint survey was conducted on November 14, 2024 for the investigation of intakes #AZ00218474 and AZ00218263. There were no deficiencies cited.

Oct 2, 2024Complaint
CleanReport

The complaint survey was conducted on October 2, 2024 for the investigation of intake #AZ00216223. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Haven of Douglas

Organization Type

for profit

Chain Affiliation

Chain Name

Haven Health

Chain Size

20 facilities nationwide

Chain avg rating: 2.7/5 · Rank 1 of 20 (Best)

Ownership & Management

Owners

Seastrand, Jason

Owner (parent company)

Key personnel

Health Group Management LLCManagerBrake, AdamManagerEspinosa, StephanieManagerFragoso, LindsayManagerMuir, MarkManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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