Haven Health Sky Harbor, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 445 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 6.0)
- High RN turnover (55%)
Bottom 25% in AZ · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $43,628 in fines
What this means for your family
This facility offers excellent physical therapy and modern amenities, making it a strong candidate for short-term recovery. However, families should be vigilant regarding daily care; we strongly recommend visiting frequently to ensure call lights are answered and hygiene needs are met, as these are the most frequently cited points of failure.
Google Reviews
Google Reviews
445 reviews on Google“Haven Health Sky Harbor is a modern, clean facility that receives high praise for its physical environment, specialized medical services like dialysis and respiratory care, and attentive therapy teams. However, a segment of families reports critical lapses in basic care, including slow response times to call lights, hygiene issues, and inconsistent communication from nursing staff. Families should weigh the facility's impressive clinical capabilities against these recurring concerns regarding daily patient monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Strong respiratory and physical therapy programs
- Professional and welcoming front-desk and administrative staff
- Specialized in-house services like dialysis and ventilator care
Concerns
- Slow or unresponsive call light system (mentioned by 4 reviewers)
- Poor hygiene and lack of timely assistance with personal care (mentioned by 4 reviewers)
- Inconsistent communication and lack of follow-up from nursing/management (mentioned by 3 reviewers)
- Poor food quality and inadequate nutritional monitoring (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active presence in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily progress?
- 2Given your specialized respiratory and ventilator care programs, what is your protocol for ensuring that residents receive timely assistance when they use their call lights?
- 3With your focus on physical and respiratory therapy, how do you ensure that residents are also receiving consistent, hands-on support with their personal hygiene and daily grooming needs?
- 4I see that you offer specialized in-house services like dialysis; how do you coordinate with the dietary team to ensure that residents with complex medical needs are receiving appropriate nutritional monitoring and quality meals?
- 5Could you walk me through a typical day for a resident here, and how your team encourages social engagement and participation in activities outside of their clinical care schedule?
- 6How does your nursing leadership team monitor medication management and staff responsiveness to ensure that the quality of care remains consistent across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“The nurses went the extra and the head nurse Lisa is amazing.”
“My grandma suffers from dementia and a broken hip. She has been sitting long periods of times in a dirty diaper. They rarely change her or come when she calls for the nurses.”
“The food is disgusting. Most of the staff is nice... Trying to talk to or get ahold of someone is impossible. No one ever returns calls. Call light goes unanswered for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Haven Health Sky Harbor shows concerning patterns with repeated deficiencies in abuse prevention, care planning, and fire safety systems across multiple years, with families filing complaints that triggered investigations. The facility has struggled consistently with protecting residents from abuse and neglect, developing proper care plans, maintaining fire safety equipment, and ensuring adequate nursing coverage. While all deficiencies show correction dates, the recurring nature of problems in critical safety areas warrants careful consideration before visiting.
Mar 3, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 13, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 13, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 12, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 22, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Aug 11, 2025Complaint
An onsite complaint investigation for complaint # 2580435, 00138601, 2581225, 00138679, 2586864, 00140767 was conducted on August 11, 2025 through August 12, 2025. There were deficiencies cited.
Based on clinical record reviews, staff and resident interviews, facility documentation and policy reviews, the facility failed to implement their written abuse policies and procedure for two residents (#1, #2).Â
Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to ensure that an allegation of abuse for two resident (#1, #2) was reported to the State Agencies in a timely manner.
Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to investigate an allegation of abuse in a timely manner for two residents (#1, #2).
Based on clinical record reviews, staff and resident interviews, facility documentation and policy reviews, the facility failed to implement their written abuse policies and procedure for two residents (#1, #2). The deficient practice could place resident at risk for further abuse.
Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to ensure that an allegation of abuse for two resident (#1, #2) was reported to the State Agencies in a timely manner. The deficient practice could place residents at risk for further abuse.
Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to investigate an allegation of abuse in a timely manner for two residents (#1, #2). The deficient practice could place residents at risk for further abuse.
Apr 30, 2025ComplaintCleanReport
An onsite complaint survey was conducted on April 30, 2025 for the investigation of intake #00127675. There were no deficiencies cited.
Mar 20, 2025Complaint
A complaint survey was conducted on March 20, 2025 to March 24, 2025 for the investigation of intake # SF00123180. The following deficiencies were cited:
Violation cited
Mar 11, 2025ComplaintCleanReport
The complaint investigation was conducted on March 11, 2025, with investigation of complaints: 00116552, 00116537. There were no deficiencies cited.
Jan 15, 2025ComplaintCleanReport
The complaint survey was conducted 1/15/25 with investigation of complaints: AZ00221835, AZ00221917, AZ00221916, AZ00221963, AZ0222043, and AZ00222042. There were no deficiencies.
Jan 10, 2025ComplaintCleanReport
A complaint survey was conducted on January 10, 2025 for the investigation of intake #AZ00221313, AZ00221371, AZ00221373. There were no deficiencies cited.
Jan 2, 2025ComplaintCleanReport
A complaint survey was conducted on January 2, 2025 for the investigation of intake # AZ00221051, AZ00220803, AZ00220689 and AZ00221411. No were deficiencies cited.
Dec 12, 2024ComplaintCleanReport
A complaint survey was conducted on December 12, 2024 for the investigation of intakes #AZ00219673, AZ00212344. No deficiencies were cited.
Ownership & Operations
Who Operates This Facility
Haven Health Sky Harbor, LLC
for profit
Chain Affiliation
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 15 of 20
Ownership & Management
Owners
Samuelian, Spencer
Owner
Seastrand, Jason
Owner
Haven Health Properties LLC
Owner (parent company) · Organization
Health Group Management LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
445 reviews from families & visitors
Official Website
Visit havenhealthaz.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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