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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 457 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 59% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 8 findings, above the AZ average of 7.6. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Haven Health Sky Harbor is a modern, clean facility that receives high praise for its physical environment, specialized medical services like dialysis and respiratory care, and attentive therapy teams. However, a segment of families reports critical lapses in basic care, including slow response times to call lights, hygiene issues, and inconsistent communication from nursing staff. Families should weigh the facility's impressive clinical capabilities against these recurring concerns regarding daily patient monitoring.
Quality Themes
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Concerns
Rating Trends
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Distribution · 224 analyzed
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Key Review Excerpts
“The nurses went the extra and the head nurse Lisa is amazing.”
“My grandma suffers from dementia and a broken hip. She has been sitting long periods of times in a dirty diaper. They rarely change her or come when she calls for the nurses.”
“The food is disgusting. Most of the staff is nice... Trying to talk to or get ahold of someone is impossible. No one ever returns calls. Call light goes unanswered for hours.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Haven Health Sky Harbor shows concerning patterns with repeated deficiencies in abuse prevention, care planning, and fire safety systems across multiple years, with families filing complaints that triggered investigations. The facility has struggled consistently with protecting residents from abuse and neglect, developing proper care plans, maintaining fire safety equipment, and ensuring adequate nursing coverage. While all deficiencies show correction dates, the recurring nature of problems in critical safety areas warrants careful consideration before visiting.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Source: AZ State Licensing Agency
An onsite complaint investigation for complaint # 2580435, 00138601, 2581225, 00138679, 2586864, 00140767 was conducted on August 11, 2025 through August 12, 2025. There were deficiencies cited.
Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to investigate an allegation of abuse in a timely manner for two residents (#1, #2). The deficient practice could place residents at risk for further abuse.
Based on clinical record reviews, staff and resident interviews, facility documentation and policy reviews, the facility failed to implement their written abuse policies and procedure for two residents (#1, #2). The deficient practice could place resident at risk for further abuse.
Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to ensure that an allegation of abuse for two resident (#1, #2) was reported to the State Agencies in a timely manner.
Based on clinical record reviews, staff and resident interviews, facility documentation and policy reviews, the facility failed to implement their written abuse policies and procedure for two residents (#1, #2).Â
Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to investigate an allegation of abuse in a timely manner for two residents (#1, #2).
Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to ensure that an allegation of abuse for two resident (#1, #2) was reported to the State Agencies in a timely manner. The deficient practice could place residents at risk for further abuse.
An onsite complaint survey was conducted on April 30, 2025 for the investigation of intake #00127675. There were no deficiencies cited.
A complaint survey was conducted on March 20, 2025 to March 24, 2025 for the investigation of intake # SF00123180. The following deficiencies were cited:
Violation cited
The complaint investigation was conducted on March 11, 2025, with investigation of complaints: 00116552, 00116537. There were no deficiencies cited.
The complaint survey was conducted 1/15/25 with investigation of complaints: AZ00221835, AZ00221917, AZ00221916, AZ00221963, AZ0222043, and AZ00222042. There were no deficiencies.
A complaint survey was conducted on January 10, 2025 for the investigation of intake #AZ00221313, AZ00221371, AZ00221373. There were no deficiencies cited.
A complaint survey was conducted on January 2, 2025 for the investigation of intake # AZ00221051, AZ00220803, AZ00220689 and AZ00221411. No were deficiencies cited.
A complaint survey was conducted on December 12, 2024 for the investigation of intakes #AZ00219673, AZ00212344. No deficiencies were cited.
Haven Health Sky Harbor, LLC
for profit
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 15 of 20
Owners
Samuelian, Spencer
Owner
Seastrand, Jason
Owner
Haven Health Properties LLC
Owner (parent company) · Organization
Health Group Management LLC
Owner (parent company) · Organization
Key personnel
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