Hatley Health Care INC
Strong Medicare quality ratings; families often praise compassionate and attentive care staff. Still worth an in-person visit.
based on 87 Google reviews
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What this means for your family
While Hatley Health Care is highly regarded for its dementia care and clean environment, recent feedback indicates significant concerns regarding staffing ratios and response times. When touring, we strongly recommend asking for specific details on night-shift staffing levels and how the facility manages medical oversight for residents with complex health needs.
Google Reviews
Google Reviews
87 reviews on Google“Hatley Health Care Inc. receives significant praise for its dedicated and compassionate staff, particularly within the Alzheimer’s and dementia units. While many families report long-term satisfaction and a clean environment, recent concerns have been raised regarding staffing shortages, slow response times, and inconsistent medical oversight for high-risk residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Clean and well-maintained facility
- Strong reputation for long-term dementia care
- Professional and supportive administrative team
Concerns
- Staffing shortages leading to slow response times (mentioned by 3 reviewers)
- Inconsistent medical oversight and care for high-risk patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 201 residents, how do you ensure consistent, timely responses when a resident needs assistance?
- 2With the recent focus on medication management, could you walk me through your process for ensuring accuracy and oversight for residents with complex health needs?
- 3I noticed the facility has a strong reputation for dementia care; what specific daily activities or engagement programs do you offer to support residents in that unit?
- 4How does your administrative team facilitate communication with families to ensure we stay informed about any changes in our loved one's health or care plan?
- 5How do you manage staffing levels throughout the day and night to ensure that the quality of care remains consistent for all residents?
- 6What protocols do you have in place for high-risk residents to ensure they receive the necessary medical oversight and regular monitoring?
Personalized based on this facility's data
Key Review Excerpts
“Harley Health Care has amazing staff, especially in the Alzheimer’s & Dementia wing. The building itself may need renovations but I don’t care about the building. I have personally witnessed how they treat my loved one, and the other residents, with love and consideration, even when they think no one is watching.”
“My sister in law was a resident there for 3 years, before that her dad was a resident for 6 years. I could not recommend any higher. The staff was always pleasant and took excellent care of them both.”
“Some days you don't get a cna all day long other times it is 30 minutes to hour before they get to the room. A lot of time they don't even have a cna for the night shift no one did not put one on to cover. We pay to much money for this kind of services.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
5
measures
4
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety issues across all three surveys, with repeated deficiencies in fire alarm systems, sprinkler maintenance, and smoke barriers that suggest persistent safety management problems. Families filed at least one complaint that led to findings about quality of care standards, and the facility has also had issues with resident rights, infection control, and medication management. While all deficiencies show correction dates, the repeated fire safety violations across multiple years indicate ongoing challenges with maintaining basic safety systems.
Jun 15, 2023Routine9
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 15, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 19, 2022Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
May 9, 2019Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
Hatley Health Care INC
for profit
Ownership & Management
Owners
Hatley, Billy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit hatleyhealthcare.com
Medicare data downloads
Original nursing home datasets
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