Hartford Health Care
Strong Medicare quality ratings; families often praise effective physical therapy team. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
While the facility is praised for its physical therapy and clean environment, the persistent reports of poor communication and inconsistent staff behavior are significant red flags. We strongly recommend scheduling an unannounced visit to observe staff-resident interactions and testing their responsiveness to phone inquiries before making a decision.
Google Reviews
Google Reviews
33 reviews on Google“Hartford Health Care receives highly polarized feedback, with some families praising the therapy team and facility cleanliness, while others report significant concerns regarding staff conduct and communication. Recurring complaints highlight difficulty reaching the facility by phone and inconsistent, sometimes unprofessional, treatment of residents by nursing staff. Prospective families should be aware of these inconsistencies and perform an in-person visit to assess the current environment.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Clean and well-maintained facility
- Some highly caring and professional staff members
Concerns
- Difficulty reaching staff via telephone (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Inconsistent quality of patient care and hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since we noticed the facility is so well-maintained, what specific cleaning and hygiene protocols are in place for resident rooms and common areas?
- 2How does the team ensure consistent, high-quality care and professional communication between the nursing staff and family members?
- 3We are interested in the physical therapy program; could you tell us more about how the therapy team works with residents to maintain their mobility?
- 4What is the specific approach to care and engagement for residents in the memory care unit?
- 5If a medical emergency occurs during the night or over the weekend, what is the protocol for notifying the family and providing immediate care?
- 6What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Brandon and the therapy team took amazing care of my loved one!! Everyone was so great at the facility.”
“I visit here often and it seems like a decent place. I have always had positive interactions with the staff. I have seen no problems there and it has an acceptable odor, unlike some other nursing homes.”
“My granny was in this nursing home! She had dementia and was not the person who she used to be. They took her in after my granny was in the hospital. I understand my granny could be hard to deal with. But the staff the nurses some were very mean!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hartford Health Care shows a pattern of recurring fire safety and electrical system deficiencies across all three surveys, with the same sprinkler system issue cited in 2019 and again in 2023, suggesting persistent infrastructure challenges. The most recent 2023 survey also identified problems with respiratory care, food safety, infection control, and resident environment quality. While all deficiencies have reported correction dates, the recurrence of safety system violations over multiple years raises concerns about long-term maintenance and oversight.
Dec 14, 2023Routine7
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Jun 17, 2022Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 31, 2019Routine5
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Hartford Health Care
for profit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 44 (Best)
Ownership & Management
Owners
Diversicare Leasing Lp
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Healthcare Services LLC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit hartfordhealthcare.com
Medicare data downloads
Original nursing home datasets
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