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Public Google reviewers rate this highly and often mention compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
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Public Google reviewers rate Harbourway Assisted Living highly. Reviewers highlight: compassionate and attentive nursing and care staff, effective physical therapy and rehabilitation services. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Harbourway will find a community highly praised for its compassionate nursing staff, excellent physical therapy, and a supportive admissions process. While many residents enjoy the beautiful campus and resident-owned model, some recent feedback highlights concerns regarding noise levels, meal quality in the rehab wing, and occasional rudeness from front-gate security or administrative staff.
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Key Review Excerpts
“When I first got here I couldn't do nothing now I'm able to do a whole lot more thanks to physical therapy”
“I think that the biggest difference between Atlantic Shores and other senior living facilities is that it is a co-op, with residents 'owning the property' and residents on the board of directors”
Source: VA State Licensing Agency
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced monitoring inspection took place on 09/30/2025 from 9:00am to 4:00 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 66 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 Observations by licensing inspector: Lunch and activity were observed. A medication pass observation was completed for three residents. The following were reviewed: emergency preparedness drills, fire inspection report, health inspection report, staffing schedule, and first aid kits. The water temperature was measured, and the call bell system was monitored. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Donesia Peoples), Licensing Inspector at (757) 353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on the review of the facility?s fire drills and staff interview the facility failed to ensure a record of the required fire and emergency evacuation drills shall include: The time of the drill. Evidence: 1. The facility?s documentation of the fire drills completed on the following dates did not include the time the drill was completed: 05/16/25, 06/20/25, and 07/14/25. 2. Staff #5 reviewed the fire drills dated 05/16/25, 06/20/25, and 07/14/25 and confirmed the fire drills did not document the time the fire drill was completed.
Based on observation, staff interview, and the facility?s medication administration policy and procedure the facility failed to ensure medications shall remain in the pharmacy issued container with the prescription label or direction label attached, until administered to the resident. Evidence: 1. During the medication pass observation on 09/30/25 at 9:05 am with staff #2, the Licensing Inspector (LI) observed an unlabeled opened cup that contained medications that were not in the pharmacy issued container. 2. During an interview on 09/30/25 with staff #2, staff #2 confirmed staff #2 pulled resident #7 medications from the pharmacy issued containers at 8:30 am prior to confirming resident #7 was awake and ready to take the medications. Staff #2 confirmed when attempting to administer the medications to resident #7 at 8:30 am resident #7 was asleep and staff #7 placed the cup containing the medications in the medication cart. 3. The facility?s policy for medication administration dated 8/30/2024 documents the following: ?confirm the resident is awake, alert, and able to take medications before pulling medications.?
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced renewal inspection took place on 09/04/2024 from 8:14 am to 4:20 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 65 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 4 Observations by licensing inspector: Breakfast and an activity were observed. A medication pass observation was completed for three residents. The following was reviewed: emergency preparedness drills, fire inspection report, health inspection report, staffing schedule, and first aid kits. The water temperature was measured, and the call bell system was monitored. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Donesia Peoples), Licensing Inspector at (757) 353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on the record review the facility failed to ensure when adults with mental impairments reside in the facility, at least four of the required hours shall focus on topics related to residents? mental impairments. Evidence: 1. The record for staff #2, hire date 2/05/18, annual training record (2/05/23 through 2/05/24) did not include at least four hours focused on residents? mental impairments. 2. The record for staff #3, hire date 6/4/98, annual training record (6/4/23 through 6/4/24) did not include at least four hours focused on residents? with mental impairments. 3. Resident?s #5 individual service plan ( ISP
Based on the record review the facility failed to ensure the Medication Administration Record ( MAR
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced renewal inspection took place on 08/17/2023 from 8:16 am to 4:55 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 63 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 4 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 3 Observations by licensing inspector: Breakfast and an activity were observed. A medication pass observation was completed for three residents. The following was reviewed: emergency preparedness drills, medication carts, fire inspection report, health inspection report, staffing schedule, and first aid kits. The water temperature was measured, and the call bell system was monitored. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Donesia Peoples), Licensing Inspector at (757) 353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on the record review and staff interview the facility failed to report to the regional licensing office within 24 hours any major incident that has negatively affected or that threatens the life, health, safety, or welfare of any resident. Evidence: 1. The record for resident #3 contains a hospital discharge summary dated 11/28/22 documenting the resident was admitted to the hospital the dates of 11/25/22-11/28/22. The resident?s record contains a hospital discharge summary dated 03/28/23 documenting an ER visit on 03/28/23 for ?laceration of scalp and a closed head injury.? The facility did not notify the regional licensing office of the resident?s hospital admission from 11/25/22-11/28/22 and the resident?s ER visit on 03/28/23. 2. The record for resident #4 contains a hospital discharge summary dated 03/07/23 documenting a hospital admission the dates of 03/05/23-03/07/23 for a diagnosis of Sepsis. The facility did not notify the regional licensing office of the resident?s hospital admission for the dates of 03/05/23-03/07/23.
Based on observation and staff interviewed, the facility failed to ensure the posted listing of staff certifications in first aid or cardiopulmonary resuscitation (CPR) or both was kept up to date. Evidence: 1. The First Aid and CPR list posted in the facility included staff who are no longer employed with the facility. 2. Staff #5 acknowledged the First Aid and CPR posting was not up to date.
Based on the record review the facility failed to ensure for residents who meet the criteria for assisted living care, if the facility employs a licensed health care professional who is on site on a full-time basis, a licensed health care professional practicing within the scope of his profession, shall provide health care oversight at least every six month. Evidence: 1. The facility record contains documentation of a health care oversight dated 07/18/23. There was no evidence of a health care oversight completed at least six months prior to the date of 07/18/23.
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced monitoring inspection took place on 08/17/23 from 8:16am to 4:55pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A (self-reported incident) was received by VDSS Division of Licensing on 08/04/2023 regarding allegations in the area of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 63 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: An observation of residents in the safe, secure unit was completed. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Donesia Peoples, Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on the record review and staff interview the facility failed to ensure all staff shall be considerate and respectful of the rights, dignity, and sensitivities of persons who are aged, inform, or disabled. Evidence: 1. The record for resident #1 contains a self-report completed by the facility for an incident on 07/30/23 documenting the following: staff #4 ?heard resident #1 calling for help while in the living room with staff #3, after approximately 5 minutes of hearing the resident call for help, staff #4 checked on resident #1 and saw resident #1 holding on to the seat of the recliner so the resident would not fall down. Staff #4 reported staff #3 was sitting in the chair across from resident #1 watching the resident.? Staff #3 was terminated at the conclusion of the facility?s investigation ?it was determined the investigation was founded and resulted in neglect of the resident. 2. During an interview on 08/17/23 with staff #4, staff #4 confirmed to have observed staff # 3 on 07/30/23 fail to offer assistance to resident #1 during the time the resident was calling for help (approximately 5 minutes) and when the resident was face down on his belly on the recliner with his legs on the floor holding on to the recliner so he would not fall down.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced renewal inspection was initiated on 09/08/22 from 8:51am to 4:25pm and on 09/09/22 from 8:39am to 4:03pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 64 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 4 Number of interviews conducted with residents: 4 Number of interviews conducted with staff: 3 Observations by licensing inspector: A tour of the facility was conducted to include inside and outside building grounds. Breakfast, lunch, and two activities for Assisted Living and one activity for the Special Care Unit were observed. A medication pass observation was completed for three residents. The following was reviewed: resident and staff records, emergency preparedness drills, resident fire and resident emergency drills, medication carts for assisted living and the special care unit, emergency preparedness plan, fire inspection report, health inspection report, staffing schedule, first aid kits, and resident council meeting minutes. Water temperature was checked in one resident room. Call Bells for two residents were checked and staff responses were observed. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Donesia Peoples), Licensing Inspector at (757) 353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on record review the facility failed to ensure the ISP
Based on review of resident Medication Administration Records ( MAR
Based on the onsite record review, the facility failed to ensure the ISP
Based on observation and staff interviewed, the facility failed to ensure the posted listing of staff certifications in first aid or cardiopulmonary resuscitation (CPR) or both was kept up to date. Evidence: 1. The First Aid and CPR list posted in the facility included staff who are no longer employed with the facility. 2. The First Aid and CPR posting included an expiration date of 9/01/22 for Staff #2 First Aid and CPR certification. This is inconsistent with Staff #2 record which documents an expiration date of 10/01/23 for First Aid and CPR certification. 3. Staff #6 and Staff #7 acknowledged the First Aid and CPR posting was not kept up to date.
An unannounced monitoring inspection was conducted on 12-2-21 (-day 1-ar 8:40 am/dep 4:57 pm and day 2- ar 9:40/ dep 12:25 pm). The census for the day was 65. A tour of the facility was conducted, water temperatures checked, call bells checked, medication observation, resident and staff interviews conducted, first aid kits checked, activity observed, emergency supplied checked and required posting checked for compliance. Comments: A discussion was held regarding the volume of the call bell on the second floor, the category of activities on the December calendar and certification of nutrition, pharmacy and health care oversight reports provided to the administrator. An exit meeting was conducted on 12-2-21, 12-3-21 and 12-7-21 and the acknowledgement form was provided for signature. Please complete the columns for "description of action to be taken" and "date to be corrected" for each violation cited on the violation notice, and then return a signed and dated copy to the licensing office within 10 calendar days of receipt. You need to be specific with how the deficiencies either have been or will be corrected to bring you into compliance with the Standards. Your plan of correction must contain the following three points: 1. Steps to correct the noncompliance with the standard(s) 2. Measures to prevent the noncompliance from occurring again 3. Person(s) responsible for implementing each step and/or monitoring any preventive measure(s) Please provide your responses in a Word Document, if possible. POC due within 10 days: 12-18-21
Based on observation and staff interviewed, the facility failed to ensure the first aid kit in the assisted living facility included all required items and items with expiration dates did not have dates that have already passed. Evidence: 1. On 12-2-21, the first aid kit on the first floor was checked with staff #2. One hand sanitizer was dated 2019 and the other was dated May 2021. The checklist did not include dates of items with expiration dates. 2. Staff #4 confirmed the date for the hand sanitizer dated in 2019. 3. Staff #2 acknowledged the items in the first aid kit were expired.
Based on observation and staff interviewed, the facility failed to ensure the motor vehicle used to transport residents had all of the required items. Evidence: 1. On 12-2-21 a check of the first aid kit that transport residents was conducted with staff #2 and #10. The kit did not have a disposable single-use breathing barrier or shields for use with rescue breathing or CPR or CPR mask or other type. The kit also did not have extra batteries for the flashlight. 2. Staff #2 and #10 acknowledged the CPR mask and extra batteries were not in the first kit on the vehicle.
Based on staff interviewed, the facility failed to ensure it complied with the Virginia Statewide Fire Prevention Code as determined by at least an annual inspection by the appropriate fire official. Reports of the inspections shall be retained at the facility for at least two years. Evidence: 1. On 12-2-21 during the monitoring inspection, a request was made for the last fire inspection. The last inspection documented on the inspector's request form was dated 9-30-19. 2. Staff #1 and #2 acknowledged the facility did not have a current fire inspection.
Based on document reviewed and staff interviewed, the facility failed to ensure when any portion of an assisted living facility is subject to inspection by the Virginia Department of Health, the facility shall be in compliance with those regulations, as evidenced by an initial and subsequent annual reports from the Virginia Department of Health. Evidence: 1. During the monitoring inspection, a request was made for the facility's annual health inspection. The document provided was dated 1-30-20. 2. Staff #! and #2 acknowledged not having any other inspection.
Based on observation and staff interviewed, the facility failed to ensure it followed the blood glucose monitoring practices that are consistent with the CDC recommendations. Evidence: 1. On 12-2-21 during the check of the medication cart on the first floor, with staff #4, residents #5 and #6's glucometers were not labeled. 2. Staff #1, #2 and #4 acknowledged the aforementioned residents' glucometers were not labeled as required.
Based on observation and staff interviewed, the facility did not have the posting of the name of the current on-site person in charge, as required per the regulation, in a place in the facility that is conspicuous to the residents and the public. Evidence: 1. On 12-2-21, during a tour of the facility, the inspector requested to see the posting of the staff person in charge as it was not visible at the main entrance of the facility where the license, resident?s rights and last inspection were posted in a conspicuous place to the residents and the public. 2. The staff in charge information was the staff weekly schedule located in a binder near the staff?s time clock. The binder was labeled ?TEAM- Orientation-Welcome?.
Based on documents reviewed and staff interviewed, the facility failed to maintain a written work scheduled that included the names and job classifications of all staff working each shift, with an indication of whomever is in charge at any given time. Evidence: 1. The October, November and December activities staff scheduled provided during the inspection listed first name only of staff scheduled. 2. On 12-3-21, the inspector showed the dietary schedule to staff #1 who acknowledged the document did not include all required information.
Based on record reviewed and staff interviewed, the facility failed to ensure when adults with mental impairments resident in the facility, at least four of the required hours shall focus on topic related to residents? mental impairments. Evidence: 1. On 12-2-21 staff #4?s training record documented 2.75 hours of mental impairment training. Staff?s record did not have documentation of the required 4 hours of mental impairment training. 2. Staff #2 acknowledged staff #4 did not have the required hours of mental impairment training.
Based on observation and staff interviewed, the facility failed to ensure a listing of all staff who have current certification in first aid or CPR was posted in the facility so that the information is readily available to all staff at all times. The listing must indicate by staff person whether the certification is in first aid or CPR or both and must be kept up to date. Evidence: 1. On 12-21-21 during the tour of the facility, the request was made to see the first aid and CPR posting of all staff. The facility did not have a posting of staff certification in first aide CPR or both. 2. Staff #1 and #2 acknowledged the facility did not have the list of staff certified in first aide or CPR or both posted in the facility.
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