Harborview Health Systems Thomaston
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 37 Google reviews
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What this means for your family
This facility has a history of severe complaints regarding hygiene, staffing, and communication that should be carefully considered. While some families have found value in the physical therapy department, you should conduct an unannounced visit to inspect the facility's cleanliness and observe staff-to-resident interactions before making a decision.
Google Reviews
Google Reviews
37 reviews on Google“Harborview Health Systems Thomaston faces severe and recurring criticism regarding basic hygiene, patient neglect, and unprofessional staff behavior. While a small minority of reviewers report positive experiences with rehab services, the overwhelming majority of feedback describes a facility with poor sanitation, inadequate staffing, and a lack of communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical therapy department
- Occasional compassionate nursing staff
- Rehab services for post-stroke recovery
Concerns
- Poor hygiene and sanitation (unpleasant odors, dirty rooms, lack of bathing) (mentioned by 9 reviewers)
- Inadequate staffing and slow response times (mentioned by 7 reviewers)
- Unprofessional, rude, or apathetic staff behavior (mentioned by 8 reviewers)
- Lack of communication with family members regarding medical status (mentioned by 4 reviewers)
- Poor quality or inaccessible food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We are really impressed by the reputation of your physical therapy and rehab services; could you tell us more about how the therapy team works with residents recovering from strokes?
- 2What specific protocols do you have in place to ensure rooms and common areas are cleaned and sanitized on a regular schedule?
- 3How do you ensure that nursing staff are able to respond quickly to call lights and resident needs throughout the day?
- 4What is the process for keeping family members updated on a loved one's medical status and any changes in their condition?
- 5Could you describe the daily meal schedule and how you ensure the food is both nutritious and appetizing for the residents?
- 6How does the facility manage medication administration to ensure everything is handled accurately and timely?
Personalized based on this facility's data
Key Review Excerpts
“The only redeeming quality is the physical therapy department. The physical therapists were wonderful.”
“I will say with confidence that the nurses really try to take care of my dad. I read about the cleanliness and it is not perfect. I would rather have a knowledgeable nurse than the smartest custodian.”
“My mother in law is a resident at Harborview. She seems to like it pretty well. She likes the staff , patients, food and the fact that she is helped , if she needs it .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, with 7 complaint-triggered deficiencies found across recent surveys. The facility shows recurring problems in daily care assistance, food safety and handling, and resident rights protections, with issues appearing in every survey from 2022 to 2025. While all deficiencies have correction dates, the persistence of problems in core care areas suggests ongoing quality concerns families should carefully consider.
Jul 2, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Oct 3, 2024Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Sep 1, 2023Routine14
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jul 22, 2022Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Harborview Health Systems Thomaston
for profit
Ownership & Management
Owners
Harborview Health Systems INC
Owner · Organization
Englander, David
Owner (parent company)
Leibowitz, Chaim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit thomastonhbrv.com
Medicare data downloads
Original nursing home datasets
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